V

Vijay Barma

Operations Associate

Kuwait, Kuwait11 yrs 6 mos experience
Highly Stable

Key Highlights

  • Increased operational efficiency by 20% through optimization.
  • Achieved 15% annual cost savings in vendor management.
  • Boosted customer satisfaction scores by 18%.
Stackforce AI infers this person is a Business Operations and Revenue Growth Manager with expertise in optimizing profitability across diverse industries.

Contact

Skills

Core Skills

Strategic Revenue ManagementCross-functional CollaborationCustomer ExperienceDigital MarketingClient ManagementMarket ResearchKey Account Management

Other Skills

AnalysisAnalytical SkillsBPOBack Office OperationsBankingBusiness Operations ManagementBusiness PlanningBusiness Process ImprovementBusiness StrategyCRMChatClient OnboardingCost AnalysisCustomer RetentionCustomer Service

About

Turning Insights into Impact | Driving Profitable Growth Across Banking, E-Commerce, Dry Cleaning & Airlines Business Ops & Revenue Growth Manager driving profitability through strategic pricing, demand forecasting, and data-driven marketing. Quick to adapt, forward-focused, and passionate about building future-ready brands through innovation and customer-centric growth. Experienced across banking, e-commerce, dry cleaning, and airlines—delivering measurable results through collaboration and advanced analytics. 🌟 As a Business Operations & Revenue Growth Manager, I specialize in designing and executing growth strategies that align seamlessly with organizational goals. Quick to adapt, sharp on insights, and always forward-focused, I thrive on building future-ready brands through meaningful innovation and customer-centric growth. I’m truly passionate about my work and approach every challenge with curiosity and collaboration. I never impose ideas—I invest time in understanding the business and audience before suggesting solutions. While I work well independently, I’m at my best when collaborating across teams. 💡 Core Strengths: Strategic Revenue Management: Optimizing profitability through strategic pricing and demand forecasting. Cross-Functional Collaboration: Partnering with sales, marketing, and operations to align revenue strategies with broader objectives. Data-Driven Marketing: Leveraging analytics to drive measurable business results. My career spans banking, e-commerce, the dry cleaning industry, and airlines, where I’ve consistently delivered measurable outcomes through advanced analytical techniques and innovative revenue strategies. Always eager to connect with like-minded professionals—let’s explore how we can drive growth together. 🌟

Experience

Afaq al- qemma

Assistant Manager - Business Operations

Jun 2024Present · 1 yr 9 mos · Kuwait City Metropolitan Area · On-site

  • As Assistant Manager – Business Operations, I oversee and optimise multi-unit business functions across Kuwait, ensuring seamless day-to-day operations and long-term strategic growth. I collaborate closely with senior leadership to implement process improvements, enhance operational efficiency, and drive measurable business outcomes. My role involves end-to-end management of resources, vendor relations, team performance, and compliance with Kuwait’s business regulations, all while maintaining a strong focus on customer satisfaction and profitability.
  • Key Achievements & Impact:
  • Increased operational efficiency by 20% through workflow optimisation and process automation, reducing turnaround times and improving service delivery.
  • Achieved 15% annual cost savings by renegotiating vendor contracts and streamlining supply chain operations in the Kuwait market.
  • Improved cross-departmental collaboration by 30%, enhancing productivity and aligning teams with organisational goals.
  • Managed multi-unit operations with a 99% compliance rate to Kuwait’s business regulations and quality standards.
  • Boosted customer satisfaction scores by 18% through proactive service enhancements and faster resolution of operational challenges.
  • Contributed to double-digit revenue growth year-on-year by supporting business development and market expansion strategies.
  • Delivered a 4:1 ROI on process improvement initiatives, strengthening profitability and operational sustainability.
Strategic PlanningBusiness PlanningStrategic Human Resource PlanningStrategic Planning for GrowthBusiness Operations ManagementBusiness Process Improvement+3

Amazon development centre (india) private limited

Brand Representative

Jul 2020Jun 2024 · 3 yrs 11 mos · India

Social Media MarketingBack Office OperationsWeb ChatCustomer SupportFraud PreventionChat+7

United airlines

Client Servicing Executive

Sep 2019Jun 2020 · 9 mos · New Delhi , India

Social Media MarketingClient OnboardingCustomer SupportCustomer RetentionProblem SolvingCustomer Success+3

British airways

Client Management Specialist

Jul 2017Jun 2019 · 1 yr 11 mos · Gurugram, Haryana, India

  • Conducting research projects include competitor analysis, client segment analysis & product integration analysis to support the business commercial strategies. This included direct client engagement, project management, and presentation coordination where necessary. Capture and report client statistics, trends, and metrics based on a series of quantitative measures and key performance indicators across Solutions Operations, including but not limited to client surveys and scorecards, client satisfaction measuring tools, and client volumes.
Social Media MarketingCustomer ExperienceDigital MarketingMarket ResearchClient Management

Quick wash

Key Account Manager

Jul 2012Dec 2014 · 2 yrs 5 mos · New Delhi, Delhi, India

  • Developing and managing a portfolio of Key Accounts
  • Achieving monthly sales targets by identifying and developing new customers
  • Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
  • Coordinating pre-sales and post-sales follow up
  • Achieving and exceeding weekly and monthly KPIs
  • Key Accounts Analysis
  • Monitoring market trends and providing regular competitor feedback
Social Media MarketingCustomer ExperienceDigital MarketingKey Account Management

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ASSISTANT MANAGER

Apr 2011Dec 2011 · 8 mos · Gurgaon, India

Education

Institute of Management Studies (IMS) Ghaziabad - Business School

PGDM

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