Oct 2017 – May 2020 · 2 yrs 7 mos · San Francisco Bay Area

• Collaborate with internal teams (infrastructure engineering) and external vendors including hardware manufacturers, data center and network providers, logistics partners and other service providers, across time zones, in support of our 151 and growing data center locations
• Coordinate with logistics providers, customs brokers and data center partners to plan and execute on the delivery of data center hardware
• Assist with the definition, documentation and implementation of consistent processes across all regions
• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve company's ability to deploy and maintain our global infrastructure

Mar 2016 – Oct 2017 · 1 yr 7 mos · Mountain View

• Manage warehouse and logistics/reverse logistics operations through sales/orders, inventory, and RMA analytics. Support tracking and reporting of vendor KPI's for supply, warehousing, logistics, and reverse logistics. Work with Sales Team to set up of customer accounts and product lists, trouble shoot issues and escalate as necessary. Manage inventory allocations moves, daily updates provided to different channels for visibility of stock. Work with 3PL warehouses on inventory related issues, managing scrap projects and cycle counts. Review and process weekly invoices from logistic partners. Monitor order status and system error reports through multiple sales channels, identify process and systems issues, and escalate as necessary to mitigate. Develop & analyze weekly sales, RMA and inventory metrics to measure the health of the supply chain and to assess vendor compliance with established KPI’s. Work with IT resources to develop associated BRD's (Business Requirement Documents) or bug fixes to resolve identified process or systems breakdowns. Collaborate with the call center to smooth transaction hand-offs and resolve customer facing issues. Partner with the accounting, internal audit and finance teams on financial analysis & controls related discussions. Manage, track and resolve Return order related issues with the call center team/warehouse/carrier. Manage multiple 3rd Party Logistics (3PL) locations across the region for consistent performance. Manage and monitor metrics for Key Performance Indicators (KPIs) and vendor performance scorecards.

Jan 2015 – Mar 2016 · 1 yr 2 mos · San Francisco Bay Area

• Manage performance of international carries and logistics intermediaries
• Execute supply chain functions to move products from suppliers to retailers
• Ensures compliance with international laws related to export products
• Work with warehouse to effectively protect export goods and deliver
• Develops logistics strategies and standard processes for all markets
• Supported marketing and sales team by achieving forecasted needs on time
• Managed and created BOM’s for international SKU‘s
• Assigning products in Oracle including parts and UPC's and completing Product briefs for forecast purposes
• Approving all art work for revised and new products on Proof HQ
• Purchase order management through Oracle (booking, releasing, shipping)
• Sourcing for Sachets, Bulk and Deluxe samples for promotional use
• Managing all corporate and sample requests

May 2013 – Dec 2014 · 1 yr 7 mos · Pleasanton, CA

• Ensure all commitments are met in accordance to the goals and objectives of the projects.
• Worked with over 200 vendors to track inventory levels on over 650 Safeway Branded items(Safeway, Lucerne, Eating Right, Open Nature) undergoing redesign initiatives.
• Monitored UPC movement utilizing SSIMS, QMF and Excel spreadsheets.
• Managed critical inventory levels while working closely with Sourcing and suppliers to ensure product availability as we move to transitioning new product design.
• Responsible for communicating financial liabilities and projected inventory run out timelines to the Marketing team, Sourcing Group and Consumer Brands Departments.

Jul 2012 – Dec 2012 · 5 mos

• Follow GCP and GLP compliant processes for sample accessioning, sample tracking, and sample distribution
• Distribute study supplies to study sites on request
• Process samples received in the Sample Management group including manual data entry into Electronic Sample Tracking System (ESTS), cataloging and barcoding of biological samples for identification or de-identification purposes
• Provide transport of samples to testing groups as well as maintain relationships with Sample Transport services for remote sample requests
• Understand the requirements of biological sample handling in order to maintain integrity of biological samples
• Understand the requirements of biological sample storage in order to maintain integrity of biological sample storage systems
• Maintain a neat working environment in laboratory work areas
• Archive samples returned from the testing groups for future additional research

Jun 2011 – Aug 2012 · 1 yr 2 mos · San Mateo

• Assisted customers with their transactions.
• Priced merchandise and stocked and recorded inventory accordingly.
• Performed inventory control and followed daily open and close procedures.
• Guided diverse client base with constructive suggestions and insured customer satisfaction and enjoyable shopping experience.
• Maintained product knowledge in order to provide customers available purchasing options ensuring informed decisions.
• Resolved complaints and concerns and maintained overall customer satisfaction.
• Satisfied customer requests and excelled in mentor role while achieving defined sales quotas.