Aug 2024 – Present · 1 yr 10 mos · Toronto, Ontario, Canada · On-site

• Strategic Account Acquisition:
• Identify, engage, and secure partnerships with new logo accounts across diverse industries, showcasing Salesforce's capabilities in CRM, data analytics, and business transformation.
• Executive Stakeholder Engagement:
• Partner with C-suite executives, IT leaders, and operational decision-makers to craft customized strategies that empower scalable growth and innovation.
• Cross-Functional Collaboration:
• Align with internal teams (BDR and SDRs, Sales Engineer, Co-Primes) to design and deliver impactful solutions and drive customer satisfaction.
• Collaboration with Ecosystem Partners:
• Work closely with implementation partners to ensure seamless deployments, user adoption, and customer success.

Mar 2024 – Jul 2024 · 4 mos · Toronto, Ontario, Canada

• Built and nurtured strategic relationships with mid-market and enterprise accounts across East North America
• Identified upsell and cross-sell opportunities to maximize account value while ensuring alignment with customer business goals.
• Developed tailored account growth plans, leveraging data-driven insights to proactively address client needs and objectives.
• Maintained a high customer retention rate by managing contract renewals and resolving escalations with a focus on customer advocacy.
• Consulted with clients to match their needs with Alludo’s innovative software solutions.
• Monitored industry trends and competitor offerings to position Alludo as the vendor of choice.
• Worked closely with Sales, Product, and Customer Success teams to ensure the continued success of each customer account.

Nov 2018 – Mar 2019 · 4 mos

• Nurture lead and prospects who have shown interest in our solution and have already engaged with Whatfix through our Inbound Marketing channels.
• Qualifying Inbound leads from marketing campaigns as sales opportunities for the EMEA and the APAC region.
• Filtering leads at the early stages of the pipeline and ensuring that the Sales Qualified Appointment(SQA) is maximized.
• Running email and InMail campaigns on lost and archived lead using Sales Enablement tool like Outreach.io

Mar 2018 – Oct 2018 · 7 mos

• Reaching out to potential customers who have never engaged with Whatfix or used our solution through means of cold outreach.
• Qualifying prospects and generating pipeline from outbound leads for North-American region.
• Market research to identify new and potential sales opportunity
• Running email and InMail campaigns on lost and archived lead using Sales Enablement tool like Outreach.io
• Lead and Data Management for the Outbound team to ensure adequacy, accuracy, and legitimacy of data

Jul 2017 – Nov 2017 · 4 mos · Bengaluru Area, India

• Segmenting the catchment area for MTR
• Mapping and competitive analysis for MTR Retail stores
• Suggesting steps to improve footfalls and drive sales in the store
• Devising strategies to improve the in-store experience for shoppers

Apr 2017 – Jun 2017 · 2 mos · Bengaluru Area, India

• Understanding the different generators of the market
• Measuring and analyzing the GAP in the market
• Understanding the catchment area of the store and the area’s market potential & penetration
• Analyzing the data obtained and provide consumer behavior insights