Safaa Begum — Recruiter

Shaping talent, Strengthening teams, Streamlining success A result driven HR Business Partner and Administrator with proven capabilities in talent acquisition, workforce management, and operational leadership across retail and customer-centric industries. Adept at creating structured, scalable HR frameworks that align people, performance, and process. Expertise that anchors strategy and fuels growth: • Talent Acquisition & Recruitment Strategies • HR Operations & Policy Implementation • Workforce Management & Team Leadership • ATS Tools & Performance Management • Compensation Administration & Compliance • Employee Relations & Training Development • Customer Relationship Management (CRM) • Operations & Budget Management Proven success that drives business value: Delivered consistent impact at CARS24 through end-to-end recruitment management and high-performance team development. Strengthened hiring outcomes by enhancing ATS utilization and reducing time to fill. Elevated onboarding experiences through personalized engagement strategies. Oversaw budget execution and marketing efforts that improved visibility and operational efficiency. Recognized with multiple awards, including Best Customer Service and Standout Performer, reflecting consistent excellence in execution and employee enablement. Versatile experience across dynamic business environments: Experience spans retail leadership, contact centre management, and customer service excellence at organizations including Pavan Motors Pvt Ltd and BMW. Strengthened CRM accuracy, improved service follow-ups, and increased referral business by streamlining after-sales and engagement strategies. Certified Radio Jockey with Skill India – NSDC, adding a layer of communication expertise and adaptability essential for stakeholder engagement and team alignment. Guided by Principles That Empower People and Process Believes in building collaborative, compliant, and capability-driven HR ecosystems where people thrive and business goals are achieved in unison. Always open to opportunities where talent strategy, operational execution, and customer-centric thinking intersect to fuel growth.

Stackforce AI infers this person is a skilled HR professional with expertise in talent acquisition and customer relationship management.

Location: Hyderabad, Telangana, India

Experience: 10 yrs 10 mos

Skills

Talent Acquisition
Recruitment Strategies
Operational Leadership
Team Management
Customer Relationship Management
Retail Operations
Customer Support
Customer Service

Career Highlights

Proven success in talent acquisition and team development.
Enhanced onboarding experiences through personalized engagement.
Recognized for excellence in customer service and operational efficiency.

Work Experience

Jetup

Senior Recruitment Consultant (9 mos)

CARS24

Talent Acquisition Specialist (10 mos)

Retail PLL Manager (4 yrs 9 mos)

Senior Retail Associate (1 yr 9 mos)

PAVAN MOTORS PVT LTD

Customer Relations Manager (1 yr 5 mos)

BMW Group

Customer Care Executive (1 yr 4 mos)

Education

Diploma of Education at Alison

Diploma of Education at Telangana University

Safaa Begum

Recruiter

Hyderabad, Telangana, India10 yrs 10 mos experience

Highly Stable

Key Highlights

Proven success in talent acquisition and team development.
Enhanced onboarding experiences through personalized engagement.
Recognized for excellence in customer service and operational efficiency.

Stackforce AI infers this person is a skilled HR professional with expertise in talent acquisition and customer relationship management.

Contact

safaa@jetup.co.in LinkedIn

Skills

Core Skills

Talent AcquisitionRecruitment StrategiesOperational LeadershipTeam ManagementCustomer Relationship ManagementRetail OperationsCustomer SupportCustomer Service

Other Skills

AndroidApplicant Tracking SystemsBudget ManagementCRM OptimizationClient Issue ResolutionCommunicationCommunication TrainingCross-Cultural Communication SkillsCustomer ExperienceCustomer Follow-UpCustomer RetentionCustomer SatisfactionData AcquisitionDirect SalesEnd to End Recruiting

About

Experience

10 yrs 10 mos

Total Experience

3 yrs 4 mos

Average Tenure

9 mos

Current Experience

Jetup

Senior Recruitment Consultant

Sep 2025 – Present · 9 mos · Hyderabad, Telangana, India · On-site

Leading end-to-end recruitment for mid to senior-level roles across industries.
Partnering with clients to understand hiring needs and deliver tailored solutions.
Driving sourcing strategies using job portals, social media, networking & headhunting.
Screening, interviewing, and managing the full candidate lifecycle.
Negotiating offers and ensuring seamless candidate experience.
Mentoring junior recruiters and contributing to process improvements.
Building strong stakeholder relationships and talent pipelines for future needs.

End-to-End RecruitmentSourcingStakeholder ManagementTalent AcquisitionRecruitment Strategies

Cars24

3 roles

Talent Acquisition Specialist

Oct 2024 – Aug 2025 · 10 mos

Handling full-cycle recruitment processes, optimized candidate sourcing, and strengthened talent pipelines to meet staffing objectives.
Reduced time-to-fill by streamlining processes through advanced ATS features.
Boosted candidate engagement via personalized communication and timely updates.
Improved hiring accuracy by aligning recruitment strategies with market benchmarks.
Strengthened collaboration with department heads to refine role-specific criteria.
Enhanced onboarding experience to promote faster integration and early engagement.
Built and maintained proactive talent pipelines using ATS tools and market research.

Global Talent AcquisitionEnd to End RecruitingApplicant Tracking SystemsTalent AcquisitionRecruitment Strategies

Retail PLL Manager

Promoted

Jan 2020 – Oct 2024 · 4 yrs 9 mos

Oversaw budget management, marketing initiatives, and team operations to drive revenue growth and compliance. Focused on streamlining workflows and enhancing performance across retail functions.
Executed impactful marketing campaigns, improving brand awareness and sales performance.
Managed departmental budgets effectively, aligning spend with strategic goals.
Built and led high-performing teams, improving recruitment and talent outcomes.
Enhanced operational efficiency by eliminating bottlenecks and refining workflows.
Ensured regulatory compliance through structured training and process controls.
Surpassed departmental goals through data-driven performance tracking.
Budget Management, Marketing Campaigns, Team Leadership, Operational Efficiency, Regulatory Compliance, Performance Monitoring, Talent Development, Workflow Optimization

Budget ManagementMarketing Campaign ManagementTeam LeadershipOperational LeadershipTeam Management

Senior Retail Associate

Apr 2018 – Jan 2020 · 1 yr 9 mos

Handled direct customer interactions, assisted with purchase decisions, and managed store operations to ensure seamless retail experiences.
Delivered prompt, courteous service to enhance overall customer satisfaction.
Guided customers through efficient purchase and documentation processes.
Supported inventory counts and maintained stock accuracy.
Strengthened customer relationships through responsive service and follow-ups.
Reduced risk of theft and leakage through active loss prevention efforts.
Completed sales transactions swiftly and accurately to maintain store efficiency

Customer ServiceInventory ManagementLoss Prevention StrategiesCustomer Relationship ManagementRetail Operations

Pavan motors pvt ltd

Customer Relations Manager

Sep 2016 – Feb 2018 · 1 yr 5 mos · Greater Hyderabad Area · On-site

Oversaw customer relationship functions, driving service quality, CRM efficiency, and post-sale support improvements to enhance client satisfaction and loyalty.
Resolved customer issues with structured follow-ups, boosting satisfaction scores.
Improved client retention through enhanced after-sales service experience.
Streamlined CRM processes to improve customer interaction tracking.
Strengthened referral business by building trust through consistent service delivery.
Reduced response times by optimizing communication workflows.
Increased engagement by standardizing client feedback and resolution practices.

Customer ExperienceCRM OptimizationClient Issue ResolutionCustomer Relationship ManagementCustomer Support

Bmw group

Customer Care Executive

Mar 2013 – Jul 2014 · 1 yr 4 mos · Greater Hyderabad Area · On-site

Handled customer queries, resolved escalations, and ensured CRM data accuracy while delivering personalized support.
Resolved customer escalations promptly, improving service turnaround.
Maintained high CRM data accuracy through diligent record-keeping.
Provided personalized product support based on individual customer needs.
Strengthened customer satisfaction through consistent service follow-up.
Contributed to repeat business through effective communication and care.
Received positive customer feedback for proactive issue handling.

Customer ExperienceCustomer SupportEscalation ResolutionCustomer ServiceCustomer Relationship Management