Saheli Basak

Account Manager

Bengaluru, Karnataka, India4 yrs 4 mos experience

Key Highlights

Proven track record in driving customer success and engagement.
Award-winning performance in account management.
Strong background in SaaS and technology industries.

Stackforce AI infers this person is a SaaS Customer Success Manager with a strong focus on account growth and retention.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementCustomer EngagementCustomer RetentionMarketingProject Management

Other Skills

Account ExpansionAccount RetentionAdobe PhotoshopBrandingBusiness DevelopmentBusiness Intelligence (BI)Business-to-Business (B2B)Churn ManagementClient RelationsCommunicationCross-functional CollaborationCustomer Relationship Management (CRM)Customer SatisfactionData AnalysisData Visualization

About

Hi there! I'm Saheli 👋 4 years ago, I kicked off my career in account management and quickly realized how much I enjoy working with customers. Over time, I found myself drawn to the fast-moving world of tech and SaaS - and that excitement has kept me here. What I love most is helping customers uncover value in the product and seeing them grow with it. Outside of work, you’ll usually find me outdoors - traveling, hiking, or behind my camera chasing the perfect landscape shot.

Experience

4 yrs 4 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 9 mos

Current Experience

Mixpanel

Account Manager

Sep 2024 – Present · 1 yr 9 mos · India · Hybrid

Mixpanel is a leading product analytics platform that helps teams understand how users interact with their digital products. It empowers companies to make data-driven decisions to build better experiences and drive growth.
I manage relationships with our SMB and Mid-Market customers in the North America market, helping them maximize adoption, growth, and value from our product.

Customer SuccessAccount ManagementStakeholder Management

Hevo data

Key Account Manager

Apr 2023 – Sep 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

President’s Club 2023 winner and Sales SPIFF Award (Q4' 2023) Winner
Managed a diverse portfolio of SMB and Mid-Market accounts across the US and EMEA, driving significant revenue growth and customer satisfaction
Conducted strategic business reviews, identifying opportunities for expansion and implementing plans to boost customer engagement
Developed and implemented tools and strategies to enhance account management processes and increase team responsiveness and efficiency

Customer EngagementRevenue GrowthStrategic Business ReviewsAccount Management

Collabera digital

Associate Account Manager

Jan 2022 – Mar 2023 · 1 yr 2 mos

Built strong relationships with key stakeholders, including executives and decision-makers, to drive successful partnerships and achieve shared goals
Implemented strategies to increase account retention and revenue growth for the Malaysia region
Collaborated with cross-functional teams, including engineers, to develop and implement projects for the clients

Account RetentionCross-functional CollaborationStakeholder ManagementAccount ManagementCustomer Retention

Britannia industries limited

Executive Summer Trainee

May 2021 – Jun 2021 · 1 mo · Delhi NCR

Managed and improved the key metrics of modern trade retail execution
Developed a merchandiser incentive programme from scratch to be launched nationally
Researched new features and technologies to be employed in retail

Retail ExecutionMarket ResearchIncentive Program DevelopmentMarketingProject Management