Jul 2021 – Jul 2025 · 4 yrs · New Delhi, Delhi, India · Remote

• Nanonets is an AI-based intelligent document processing platform with self-learning OCR, automating
• data capture from invoices, receipts, passports, ID cards, driving-license etc.
• 1. Developed and implemented e2e automation workflows leveraging Google Vision OCR, internal ML
• models and external LLMs (e.g., OpenAI, Gemini) to streamline data extraction and processing.
• 2. Led the Enterprise team with 5+ engineers, responsible for onboarding new high-
• paying customers, working in close collaboration with CS, product and the design teams.
• 3. Enabled $2M+ ARR by delivering platform features tailored to enterprise use cases and driving
• smooth customer activation.
• 4. Streamlined the on-call process to expedite bug resolution and internal escalations, enhancing
• customer communication and SLA compliance, leading to an 50% reduction in bug resolution time.
• 5. Hired 10+ smart developers through multiple technical interviews as a part of the hiring process.
• 6. Received the Best Engineer award in the first year of joining, reflecting rapid impact and excellence.

Jan 2020 – Jul 2021 · 1 yr 6 mos · Mumbai, Maharashtra, India

• CleverTap helps app-first brands personalize and optimize all consumer touchpoints to improve user
• engagement, retention and life-time value.
• 1. Led the Engagement division at CleverTap, managing campaigns, customer journeys and multi-
• channel communications (push notifications, SMS, emails), while heading the company's largest cross-functional engineering team with ~15+ engineers divided into 3 sub-teams.
• 2. Enhanced and maintained a high-scale analytics and engagement platform capable of processing
• 1B+ requests daily, delivering detailed analysis with features like cohorts and funnels and sending
• 5M+ SMS/Push/Emails within minutes for clients like Hotstar, Paytm, Gojek, Zomato and Dream11.
• 3. Led the implementation of Paytm's integration with Clevertap post-contract, streamlining their
• onboarding process by replacing 70% of their infrastructure with a few smart APIs.
• 4. Built geofencing features for location-based notifications (e.g., targeting users near McDonald's
• outlets within a 5 km radius), driving upsell among high-value customers.
• 5. Enhanced Clevertap's engagement statistics reporting system by managing the collection and
• distribution of campaign data via emails.
• 6. Led hiring efforts with 100+ technical interviews to scale CleverTap’s engineering team to 2x.
• 7. Mentored 10+ new engineers, who later grew to lead 3 fully functional teams.
• 8. Established a production support team from scratch, cutting bug resolution time by ~30% and
• minimising disruptions for engineering teams.

Mar 2019 – Mar 2020 · 1 yr · Mumbai, Maharashtra, India

• Features and system capabilities built during this period -
• 1. Built Single sign-on functionality for CleverTap's dashboard, by changing the whole legacy authentication flow, to allow customers to pass the users' authorisation credentials using SAML via their respective IDPs.
• 2. Built CleverTap's official Status-page as a communication piece of the incident management process. Also used Pingdom to monitor the downtimes etc and explored & learnt about a few other system monitoring tools as well.
• 3. Added a feature on CleverTap dashboard for customers to raise support tickets which are directly created on Jira, to make the CS' life easier by deprecating the old legacy email CleverTap support.
• 4. Built end to end pipeline for streaming data directly to CDPs like Segment, mParticle etc. on the basis of user-performed actions.
• 5. Led a project to enhance the CleverTap's main engagement system called "Journeys", while mentoring 2 other developers on the same.

Mar 2018 – Mar 2019 · 1 yr · Mumbai, Maharashtra, India

• Achievements and learnings during this period -
• 1. Enhanced and maintained a really large scale Analytics and Engagements platform, which is capable of ingesting billions of requests per day, providing customers with detailed analysis using features like cohorts, funnels etc, sending 5M SMS/Push/Email in a few mins, for large clients such as Hotstar, Paytm, Gojek, Jio, Zomato, Dream11 etc.
• 2. Wrote a database from scratch, capable of storing millions of entries, is easily horizontally scalable, with the functionality to persist and load data from disk on reboots. Also, with a highly optimised protocol to compress the values in byte arrays, saving more than 70% of space and huge costs.
• 3. Implemented the capability to engage the end users on the basis of date and time, they perform a specific action at, like sending the users a reminder email 2 hours before their respective flights irrespective of when the tickets are booked.
• 4. Wrote APIs to ingest data from 3rd party attribution providers like Kochava.
• 5. Handled L2 and L3 customer support by debugging and solving the customers' queries and reported bugs.

May 2017 – Mar 2018 · 10 mos · Mumbai Area, India

• 1. Built multiple new features for large scale clients and brokers in financial domain.
• 2. Wrote optimised SQL scripts to store, retrieve and analyse large volumes of data
• 3. Worked on python and SQL Alchemy to write APIs for large scale financial domain clients/brokers
• 4. Gained hands-on experience with .NET, C#, JavaScript, HTML, CSS, and MS SQL.

Jul 2016 – Dec 2016 · 5 mos · Hyderabad, Telangana, India

• Being an intern, got a really good opportunity to learn how systems work in large scale SaaS organisations. Built a healthcare dashboard to make life easier in large hospital chains, to be used by various departments. I was involved in this project for 6 months, gaining expertise on AngularJS, java, HTML, CSS, MS SQL Server.