Feb 2024 – Present · 2 yrs 3 mos · Sahibzada Ajit Singh Nagar, Punjab, India · Hybrid

• Collaborate closely with hiring managers to comprehend staffing requirements and formulate effective recruitment strategies.
• Source, screen, and conduct interviews to assess potential candidates, ensuring alignment with organizational needs.
• Manage end-to-end recruitment processes, including job postings, candidate assessments, and interview coordination.
• Build and nurture relationships with candidates to provide a positive and engaging hiring experience.
• Facilitate smooth transfers of laptops and related equipment for employees, ensuring efficient processes.
• Maintain accurate records of laptop assignments, returns, configurations, and software licenses.
• Collaborate with the Tech Team and other departments to ensure timely and effective coordination of laptop-related tasks.
• Act as a liaison between departments to enhance cross-functional communication and productivity.
• Responsible for maintaining comprehensive asset data, ensuring accuracy and accessibility through regular audits and updates.
• Implement efficient tracking systems, such as asset management software, to manage the organization's assets effectively.
• Oversee and manage the India team, ensuring cohesion, collaboration, and adherence to organizational policies and procedures.
• Provide support to the Europe team, fostering effective communication, coordination, and alignment with global initiatives.

Aug 2023 – Feb 2024 · 6 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• Conducting end-to-end recruitment processes, sourcing candidates, screening resumes, and coordinating interviews.
• Managing the on boarding process, including orientation sessions for new hires and ensuring a seamless integration into the company culture.
• Coordinating performance appraisal processes, ensuring timely evaluations and feedback.
• Assisting in the development and implementation of performance improvement plans when needed.
• Collaborating in the development and maintenance of HR policies, ensuring compliance with legal requirements and industry standards.
• Providing guidance to employees on HR policies and procedures.
• Maintaining accurate and up-to-date employee records.
• Generating HR reports and analytics for management review.
• Staying updated on employment laws and regulations, ensuring the company's compliance.

Jun 2022 – Jul 2023 · 1 yr 1 mo · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• HonorVet Technologies is a technology-driven company that provides the reach of a large staffing organization with the feel of a specialized, boutique provider. Our purpose is to lower the underemployment in the Veteran community by providing them with best-fit opportunities in civilian workplaces.
• Responsibilities:
• Involved in the full recruiting lifecycle from sourcing and closing candidates (making sure expectation is set right), interview setup / prepping up candidates for interviews, and offer to close.
• Through an understanding of work authorization dealing with W2 Candidates closing them on hourly/salaried as per the position request; dealing with sub-vendors working C2C work
• Utilized various applicant tracking systems and online recruitment resources including internal Applicant Tracking System (ATS), DICE, Monster, CareerBuilder, HotJobs, LinkedIn, Twitter, Face book and Google searches.
• Pre-Screen prospective candidates, arrange in-person or phone interviews, verify and document references, negotiate and finalize salaries/rates for both contractors and permanent hires, and extend job offers.
• Trained, educated, and proficient in the use of all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Coordinating with the prime vendors on a daily basis (Strong vendor and consultants’ database) Experience in direct sourcing of candidates using the advanced Internet and diverse recruitment techniques.

Aug 2019 – Jan 2021 · 1 yr 5 mos · Sahibzada Ajit Singh Nagar, Punjab, India

• Resolving complex customer issues.
• Handle escalated customer issues that cannot be resolved by the front-line customer care executives.
• Collect, analyze, and report customer feedback to management, identifying trends and areas for improvement.
• Work closely with other departments such as logistics, marketing, and finance to ensure a seamless customer experience.
• Responsible for tracking and reporting customer care metrics such as response time, resolution time, and customer satisfaction scores.
• Provide feedback to the product development teams on customer needs and preferences, helping to shape product development and improvement.