Jul 2023 – Dec 2025 · 2 yrs 5 mos · On-site

• Led design organization for watsonx Orchestrate—IBM's flagship Agentic AI platform for building autonomous agents and multi-agent workflows. Contributed to $150M in Q3 2025 recognized revenue and 1000%+ deployment growth.
• 🎯 PRODUCT & BUSINESS IMPACT
• Designed the 0→1 agent builder UI enabling non-technical users to create AI agents in under 4 minutes, with 80+ enterprise integrations (Salesforce, Workday, SAP, ServiceNow, Genesys). Product achieved 8K+ monthly active users across Customer Care, HR, Sales, and Procurement domains.
• Drove cross-functional alignment through 3-in-a-box partnership with Product Management and Engineering, influencing C-Suite strategy and product direction.
• 🏆 AWARDS & RECOGNITION
• iF Design Award 2025 and Red Dot Award 2025 in Best User Interface Design category—international recognition from nearly 11,000 entries across 66 countries.
• Product featured in IBM THINK 2025 keynote (5,000+ attendees) by CEO and GM demonstrating agentic AI capabilities.
• 👥 TEAM LEADERSHIP
• Built and scaled globally distributed design team from 2→6 designers across 6 time zones. Achieved 100% Manager Impact Index—outperforming IBM average by +16 points in accountability, rapid experimentation, and psychological safety. Promoted 2 designers to senior level.
• 🎨 DESIGN INNOVATION
• Pioneered agentic UX patterns: multi-agent orchestration, reasoning transparency, human-AI handoffs, and governance/observability interfaces. Established agent builder as design foundation for watsonx Orchestrate, with 45+ designers leveraging shared patterns.
• Reduced agent creation time to 3m 49s average. Instituted design quality gates across 60+ frontend developers, reducing UX debt by 50% and visual bugs by 75%.
• 🔧 TECHNICAL SCOPE
• Architected UX for Hybrid Cloud deployments (IBM Cloud, AWS, on-premises) and agentic systems with open integrations including MCP (Model Context Protocol), A2A communication, LangFlow, and LangGraph.

Jan 2020 – Jun 2023 · 3 yrs 5 mos · On-site

• Led product design for Watson Assistant's omnichannel conversational AI, serving 2.1M monthly conversations across 18+ channels. Designed end-to-end experiences for web chat, voice, SMS, and phone integrations while leading design strategy for a distributed team.
• 🎯 PRODUCT IMPACT
• Contributed to $24M in documented customer benefits and 337% ROI (Forrester Total Economic Impact study). Design work enabled enterprise deployments for Vodafone, Humana, Telstra, and Siemens. Product achieved #1 G2 ranking in Bot Platforms with 87% ease-of-use score. Featured in New York Times.
• 📞 VOICE & PHONE DESIGN INNOVATION
• Pioneered voice interaction patterns for non-visual channels—speech-to-text/text-to-speech preview, cross-channel orchestration—enabling seamless phone ↔ SMS ↔ live agent experiences. Integrated with Genesys and IntelePeer for enterprise contact center deployments.
• 🎨 DESIGN CRAFT & SYSTEMS
• Designed web chat widget customization system enabling branded conversational experiences. Established content-first design methodology across team. Led WCAG 2.1 AA accessibility compliance for voice and text channels, expanding addressable market to government and regulated industries.
• Mentored designers on conversational AI principles and enterprise design thinking.

Jul 2017 – Dec 2019 · 2 yrs 5 mos · On-site

• Led end-to-end product design for IBM's AI and cognitive computing platforms, focusing on enterprise search, NLP, and machine learning interfaces. Designed experiences that made complex AI capabilities accessible to non-technical users.
• 🔍 WATSON DISCOVERY
• Product Designer and Design Focal for enterprise AI-powered search and document intelligence platform. Led 100+ research sessions designing human-in-the-loop ML training workflows—enabling subject matter experts to teach custom NLU models domain-specific patterns and relationships (pre-RAG era).
• Designed Content Mining workflows that identified gas pedal defects in Toyota vehicles through NHTSA crash report analysis—enabling a life-saving safety recall. Improved NPS and SUS scores through continuous iteration and user-centered design.
• 🏆 FIRST IBM PATENT (2019)
• Co-invented and filed first IBM patent with design team: "Consensus Vehicular Collision Properties Determination with Blockchain" (US Patent 11,455,846 B2). Designed interface for validating crash data using distributed consensus mechanisms.
• 💡 OTHER CONTRIBUTIONS
• Watson Speech-to-Text (2020): UX Design Consultant for voice AI transcription services
• IBM Storage Solutions (2017): Enterprise storage interface design
• MD Anderson Cancer Center (2017): UX Designer and Researcher for clinical oncology applications
• Established foundation in AI/ML design, enterprise systems, and human-centered approaches to complex technical products—principles that would later inform agentic AI and multi-agent orchestration work.

Jun 2016 – Aug 2016 · 2 mos · Austin, Texas Area · On-site

• Design intern contributing to IBM Watson products. Worked on user research and interface design projects, leading to full-time conversion as Product Designer.