Samarth Gupta

Software Engineer

Raipur, Chhattisgarh, India4 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Led development of AI-driven backend systems.
Expert in Kafka and event-driven architecture.
Strong background in scalable, customer-centric solutions.

Stackforce AI infers this person is a Backend-focused Software Engineer with expertise in AI-driven SaaS solutions.

Contact

samarth@helpshift.com LinkedIn

Skills

Core Skills

PythonKafkaRedisElasticsearchJavascriptMysqlNode.js

Other Skills

API DevelopmentAWS Athena/S3AlgorithmsBack-End Web DevelopmentCC++Code ReviewCompetitive ProgrammingComputer ScienceData StructuresDeep LearningDesign PatternsDesign ReviewDjangoEngineering

About

I am a Software Engineer with 4+ years of experience building AI-driven and scalable backend systems that enhance customer experience at scale. At Helpshift, I lead the design and development of: An end-to-end AI Reply pipeline (retrieval-augmented generation, embeddings, Elasticsearch) that powers intelligent agent assistance across multiple domains. A Kafka-based event-driven architecture enabling real-time AI features such as Summarization, Smart Compose, and AI Reply — a foundation we quickly extended into new AI Co-Pilot capabilities. Robust infrastructure modernization (Podman-based local clusters, YugabyteDB, Elasticsearch, Redis, monitoring via Grafana/Kibana/Sensu). Previously at Paytm, I contributed to backend development for Travel & Insurance products — building Kafka pipelines for storage optimization, implementing dynamic pricing engines, and developing cancellation workflows used by millions of customers. 🔧 Core Skills: Python, FastAPI, Kafka, Elasticsearch, AI/ML (embeddings, LLMs), SQL/NoSQL databases, Distributed Systems, Java, JavaScript, Node.JS. 💡 I am passionate about leveraging AI and distributed systems to solve complex real-world problems and deliver scalable, customer-centric solutions.

Experience

4 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

2 yrs 8 mos

Current Experience

Helpshift

Software Engineer

Oct 2023 – Present · 2 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

I have successfully led the development of AI-driven features that streamline customer support processes.
Designed an end-to-end pipeline for the AI Reply system (RAG), incorporating advanced deduplication and hybrid retrieval techniques.
Developed a Kafka-based event-driven platform, enabling rapid integration of new AI features and ensuring system reliability. Led the design and rollout of a Kafka-based event-driven platform powering real-time AI features such as Summarization, AI Reply, and Smart Compose.
Extended capabilities with real-time translation and PII-masking, enhancing global customer support coverage.
Languages & Frameworks: Python, Java, Django FastAPI, AsyncIO, SQL (Athena, Yugabyte), Kafka (aiokafka), ZMQ,
Machine Learning / AI: OpenAI GPT-4o, MiniLM embeddings, Elasticsearch (dense_vector ANN, hybrid search), HDBSCAN, UMAP, MMR
Data & Infra: Podman, Podman-Compose, Docker (secondary), YugabyteDB, Redis, MongoDB, AWS Athena/S3, Grafana, Kibana

PythonJavaDjangoFastAPIKafkaElasticsearch+5

Paytm

Software Engineer

Aug 2021 – Sep 2023 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India

Backend Team at Paytm Travel.
> Worked on Pricing Engine for Cancellation products, resulting in better overall pricing and reduced refund rates.
> End to end development of Backend Application Standalone Flight Insurance.
> Integrating Kakfa pipeline in Group Insurance products resulting in less dependency and reduced storage and throughput on Relational database.
> Developed Cancellation Protect feature for Train Booking.
Technologies : Javascript, Node.JS, MySQL, Redis, Kafka, ElasticSearch.

JavaScriptNode.JSMySQLRedisKafkaElasticSearch