Sameer Khan

Operations Associate

Thane, Maharashtra, India11 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in telecom and banking.
Expert in social media operations and data-driven strategies.
Proficient in performance metrics and crisis management.

Stackforce AI infers this person is a Social Media Operations Expert in the Banking and Telecommunications sectors.

Contact

Skills

Core Skills

Social Media ManagementData AnalysisBusiness AnalyticsCustomer SupportService DeliverySales

Other Skills

Online Reputation ManagementPresentationsTableauOperative DashboardData MiningCustomer-Focused ServiceSystem PerformanceKnowledge Process Outsourcing (KPO)Digital ContentSocial Media AdvertisingPerformance MetricsBusiness Process Outsourcing (BPO)Team LeadershipMicrosoft Power BIPython (Programming Language)

About

With over 10 years of experience in telecom and banking, I support the analysis and optimization of social media operations at IDFC FIRST Bank. By monitoring platforms and creating actionable insights, I help the organization identify trends, enhance audience engagement, and refine brand strategies. Leveraging expertise in digital content, social media advertising, and performance metrics, I contribute to data-driven decision-making and crisis management. My focus is on turning data into impactful strategies that drive process improvement and strengthen brand reputation.

Experience

11 yrs 10 mos

Total Experience

2 yrs 11 mos

Average Tenure

3 yrs 4 mos

Current Experience

Idfc first bank

Social Media Operations

Jan 2023 – Present · 3 yrs 4 mos · Navi Mumbai · On-site

Monitor social media channels: You will need to track and analyze social media platforms such as Twitter, Facebook, LinkedIn, and Instagram to identify mentions, sentiment, and trends related to your organization or clients.
Analyze data: You will be responsible for analyzing data collected from social media channels and turning it into actionable insights that can be used by your organization or clients.
Create reports: You may be required to create reports detailing social media performance, audience insights, and competitor analysis.
Manage social media crisis: You may be expected to handle social media crisis management by identifying potential issues, developing a plan to address them, and communicating effectively with stakeholders.
Collaborate with other teams: You will need to work closely with other teams such as marketing, PR, and customer service to ensure that social media insights are integrated into their strategies.
Stay up-to-date: As a social listening expert, you will need to stay up-to-date with the latest social media trends, tools, and platforms to ensure that you are providing the best possible insights to your organization or clients.

Online Reputation ManagementPresentationsSocial Media ManagementData Analysis