Oct 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India

Apr 2024 – Present · 2 yrs 2 mos · India · Remote

• Independent Director on the Board.
• Chair the IT strategy and steering committe
• Member of the risk Committee, audit Committee and NRC.

Apr 2023 – Oct 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India

Mar 2021 – Apr 2023 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Feb 2018 – Feb 2021 · 3 yrs · Greater Chennai Area

• Everyone knows that delivering a great customer experience, consistently, can be a powerful differentiator. Yet, there are few companies across industries that are able to do so. It is our mission to help our clients, transform their customer experience and to deliver it consistently, so as to make it their competitive advantage.

Apr 2017 – Jan 2018 · 9 mos · Bengaluru, Karnataka, India

• When transforming your business operations, you are looking for more simplicity, agility and a lower cost of service. Using our broad experience in BPO and technology, Capgemini Business Services’ portfolio of integrated technology and operations based solutions helps you achieve business and IT operations excellence and increase shareholder value

Dec 2015 – Mar 2017 · 1 yr 3 mos · Bangalore

Nov 2008 – Mar 2014 · 5 yrs 4 mos · Bangalore, India.

• Tesco HSC is the global shared services arm of Tesco PLC, the world’s third largest retailer. It provides IT, Finance and a variety of services across marketing, property, commercial and supply chain to the Tesco group. I was responsible for the strategic roadmap for shared services in Tesco, and all aspects of delivery, operations and financial performance of the center (7000 people).
• The centre developed Tesco's next generation E-Commerce market place, deployed the online grocery platform globally, managed online marketing and advertising for the E-commerce business, designed and maintained stores through a team of architects and civil engineers, ran Finance and accounting including analytics and reporting, managed the IT innovation and testing lab etc. The centre emerged with a strong talent base with deep domain expertise in Retail

Aug 2007 – Oct 2008 · 1 yr 2 mos

Feb 2004 – Jul 2007 · 3 yrs 5 mos

• Managed the BPO business.

Jan 2000 – Jan 2004 · 4 yrs

Feb 1991 – Oct 1999 · 8 yrs 8 mos

• Pioneering work in Call Centres, ATM Networks, Credit and Debit cards, Internet Banking, E and M-Payments and CRM. Worked on the business as well as the technology side.

Jan 1989 – Jan 1991 · 2 yrs

Jan 1988 – Jan 1989 · 1 yr