Apr 2022 – Jun 2024 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

• Directed overall hub operations, including inward, storage, returns, inventory, and outbound logistics.
• Ensured FIFO & LIFO inventory processes, achieving 100% compliance with defined parameters.
• Designed warehouse layouts for optimized space utilization and operational efficiency.
• Controlled hub operational costs – manpower, vehicles, and daily expenses – leading to a 10% reduction in CPU.
• Managed 50+ staff members, including supervisors, QC associates, and delivery associates.
• Introduced structured MIS reporting for dispatch accuracy, inventory tracking, and vendor performance.
• Coordinated with sales & central teams to minimize order cancellations and improve customer experience.

Nov 2020 – Apr 2022 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Led F&V category operations including picking, packing, sorting, and dispatch.
• Managed vendor tie-ups, CP/SP margins, and quality checks.
• Handled packaging operations and last-mile logistics for perishable goods.
• Controlled costs through optimized manpower and vendor negotiations.

Aug 2015 – Dec 2018 · 3 yrs 4 mos · Gurgaon, India

• Grofers.Com is a young and vibrant company that aims to provide good quality branded product. Grofers.Com caters to the Grocery & Fruit &Vegetable needs of men, women and kids across india.
• Seeking assignments to Last Mile Operation (FMCG) with innovative ideas and leadership skills to achieve company objectives and to achieve organizations growth.
• Completes Last Mile operational requirements by scheduling and assigning employees; following up on work results.
• Handle the Operations team to meet the slot delivery standard and typically wears multiple hats
• Managing a multi-tier team encompassing Operations Managers and Field Executives.
• Coordinating Fulfillment team and Operation team for smooth function of operation.
• Managing day-to-day operations at stations/delivery centers.
• Track customer orders via dashboards.
• Maintaining daily order reports, attendance sheets and mileage reports of delivery boys.
• Ensuring optimal manpower requirements at stations.
• Liaising with Customer Relations team for order fulfillment optimizing delivery time and cost.
• Training delivery boys in order to ensure correct order delivery and quality conformance at all times.
• Handle all staff conveyance on roll and of roll
• Manage the all branches delivery and pickup on time
• Look the cash deposit and Cod cash handling proper time to time.
• Making daily reports like Delivery performance report, Pending RTO order reports pending cash recon reports and share with concern person.

Sep 2014 – Jul 2015 · 10 mos · Gurugram, Haryana, India

• Yepme.com is a young and vibrant company that aims to provide good quality branded products. Yepme.com caters to the fashion needs of men, women and kids across footwear.
• Seeking assignments to manage warehouse operation (FMCG) and marketing preferably in service industry with innovative ideas and leadership skills to achieve company objectives and to achieve organizations growth.
•  Warehousing operations (Full Warehousing management system), Logistics.
•  Sound knowledge of Retail operations.
•  Conversant with all type of office software packages.
•  Receiving in-coming order to outbound team.
•  Making Manifest all order in Yepme Control Panel.
•  Invoice & Manifest processing.
•  Management of order storing/ stacking/ dispatching..
•  Share Soft Data all courier.
•  Coordinate with all courier companies for pick-up.
•  Solve all problem related with courier companies.
•  Coordinate with call center dispatch for Yepme World order.
•  Making of the daily & weekly MIS reports share with reporting person

May 2012 – Sep 2014 · 2 yrs 4 mos · Gurugram, Haryana, India

• Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear.
• Seeking assignments to manage warehouse operation and marketing preferably in service industry with innovative ideas and leadership skills to achieve company objectives and to achieve organizations growth.
• I Am Working with outbound operation Processing with Despatch Team.....
• 1. Receive in-coming order to inbound team.
• 2. Inward in system.
• 3. Handling Re- Dispatches
• 4.Data consolidate
• 5. Coordination with call center for the ticket booking process in Box Office.
• 6.Upload Database in Box Office
• 7. Generate order invoice in Na vision software.
• 8. Update the order address change in Navision and maintain in excel sheet.
• 9. Invoice process
• 10. Update the daily report and share with reporting person

Apr 2011 – Mar 2012 · 11 mos · Gurugram, Haryana, India

• Supervising/maintaining day to day Store Inventory System and done all G-Trust Software.
• 1. Making of proper co ordination with transporter and DC.
• 2. Mange the order process in G-Trust..Cration,P.O-Apporval,Iteam to rack ,G.R.N Etc.
• 3. Generate Docket and invoice in G-Trust
• 4. Manage the order picking and packing as per priority
• 5. Generate pick list on Daily Basis and reconciliation with physical stock. .
• 6. Maintain Inventory out process.