Sandhya Khot

Operations Associate

Pune, Maharashtra, India3 yrs 4 mos experience

Highly Stable

Key Highlights

Achieved 90%+ customer satisfaction score.
Trained new team members effectively.
Experienced in KYC and compliance processes.

Stackforce AI infers this person is a Customer Service and Compliance Specialist in the Fintech industry.

Contact

sandhyakhot197@gmail.com LinkedIn

Skills

Core Skills

Customer ServiceTeam ManagementAdministrative ProcessesTaxationFinancial Analysis

Other Skills

KYC verificationcustomer onboardingpolicy documentationcomplianceproblem-solvingcommunicationQuality ManagementInventory ManagementTax consultingTax planningAdvisory servicesAnalytical skillsClient serviceTeam collaborationAuditing

About

Motivated and detail-oriented Commerce graduate with 1.5 years of experience at ICICI Prudential Life Insurance as a Unit Manager. Experienced in KYC verification, customer onboarding, policy documentation, and compliance-related processes.

Experience

3 yrs 4 mos

Total Experience

2 yrs 7 mos

Average Tenure

1 yr 11 mos

Current Experience

Icici prudential life insurance company limited

Unit Manager

Jun 2024 – Present · 1 yr 11 mos · Kolhapur, Maharashtra, India · On-site

Coordinated with the underwriting, claims, and technical teams to fast-track service requests.
 Achieved a customer satisfaction score of 90%+ through effective problem-solving and
communication.
 Trained new team members on system navigation, soft skills, and handling complex queries.
 Cross-sold additional services such as riders and add-on covers during support interaction

KYC verificationcustomer onboardingpolicy documentationcomplianceproblem-solvingcommunication+2

Tax consultant firm

Accountant

Oct 2023 – Dec 2023 · 2 mos · Kolhapur, Maharashtra, India · On-site

Tax consulting
Tax planning
Compliance
Advisory services
Analytical skills
Problem-solving
Client service
Team collaboratio

Tax consultingTax planningComplianceAdvisory servicesAnalytical skillsProblem-solving+4

Mahalaxmi enterprises

Back Office

Jan 2023 – Present · 3 yrs 4 mos · Sangli, Maharashtra, India

Typically work in administrative roles that support the day-to-day operations of a business. This can include tasks such as data entry, record keeping, processing paperwork, managing inventory, and other administrative duties. Back office employees may work in various departments such as human resources, finance, accounting, or operations. Their work is essential for the smooth functioning of the business, even though it may not be as visible as front office roles

Quality ManagementInventory ManagementAdministrative Processes