Mar 2022 – Dec 2023 · 1 yr 9 mos · Singapore · Remote

• ● Coordinated the end-to-end migration of employee data into a new HR system, ensuring successful implementation, data accuracy, and minimal disruption to HR operations.
• ● Establish, execute and maintain internal HR processes and policies, including employee handbook.
• ● Analyses hardware needs for the organisation, including ordering, maintaining of detailed tracker and movement of hardware.
• ● Support with all stages of onboarding of new employees, act as the key point of contact for enquiries for employees and clients alike.
• ● Act as a point of contact for employment matters, grievances, and disciplinary actions, provide conflict resolution effectively and fairly for employees based in Singapore, Malaysia, Indonesia, India and Korea.
• ● Collect, compile, and analyse HR data, metrics, and statistics to identify observable trends.
• ● Help to maintain employee records, keeping past and current records in HR system.
• Achievements
•  Spearheaded the development and implementation of internal HR systems, processes and policies, including a comprehensive employee handbook
•  Streamlined hardware asset management by establishing a detailed tracking system for procurement, usage, and movement, improving inventory control and audit readiness.
•  Acted as a trusted HR partner for employment matters and conflict resolution across Singapore, Malaysia, Indonesia, India, and Korea, handling grievances and disciplinary actions with fairness and cultural sensitivity.

Aug 2020 – Feb 2022 · 1 yr 6 mos · Singapore

• ● Designed and implemented a structured onboarding program to enhance the new hire experience, improve engagement, and accelerate integration into the company culture.
• ● Managed end-to-end payroll processing, serving as the primary point of contact for all payroll-related inquiries and ensuring timely and accurate disbursements.
• ● Conducted thorough payroll audits to ensure compliance with statutory requirements, data accuracy, and proper reconciliation of financial records.
• ● Coached and advised managers on performance management processes, including goal-setting, employee evaluations, and disciplinary procedures, fostering a culture of accountability and growth.
• ● Built and nurtured partnerships with industry stakeholders, career centres, and academic institutions to support talent acquisition and address workforce demands.
• ● Oversaw the administration of employee lifecycle transactions, including compensation changes, promotions, transfers, terminations, and compliance reporting for internal and governmental requirements.
• Achievements
•  Reduced HR administration by 40% by setting up a full-fledged HR system where all HR data and payroll information are stored in a single platform
•  Enhanced performance management process by setting clear objectives, timeline, annual increment and bonus plans and identify key performers for succession planning
•  Implemented a mandatory, detailed exit interview process for all departing employees to identify and address talent retention gaps

May 2019 – Jan 2020 · 8 mos · Singapore

• 01 May 2019 to 10 Jan 2020 - HR Manager (Promotion)
• 01 Feb 2017 to 30 Apr 2019 - HR Executive (Permanent staff)
• 25 Aug 2017 to 30 Jan 2018 - HR Executive (6 months contract)
• Oversee the overall HR and payroll functions for 260 employees in Singapore, 15 employees in US and 40 employees in Australia.
• ● Led the end-to-end recruitment and selection process, including job posting, candidate screening, interviews, and conducting pre-employment reference and background checks.
• ● Developed and implemented HR and employee policies aligned with local employment laws and organizational goals, ensuring a compliant and structured work environment.
• ● Designed and rolled out the 2019 company-wide performance appraisal process and guidelines across Corporate and Operations teams, including administration of annual salary reviews, promotions, and performance bonuses.
• ● Oversaw human resources budget planning, identifying future HR needs and working with finance to ensure budget accuracy and cost efficiency.
• ● Delivered strategic insights to management through HR metrics reporting, including attrition analysis, headcount trends, and manpower cost tracking.
• ● Ensured full compliance with Singapore Employment Act, MOM guidelines, CPF regulations, IRAS, PDPA, and all relevant employment legislation.
• ● Managed employee relations including grievance handling, disciplinary procedures, and involuntary terminations, while ensuring fair and consistent outcomes.
• Achievements
•  Reduced part-time employees’ turnover by 20% through implementation of structured interview process and benefits program
•  Eliminated abuse of staff discounts by introducing QR code function unique to active employees in HR/ employee app
•  Reduced wastage of uniforms and cost by 40% through structured and compulsory exit clearance
•  Championed diversity and inclusion initiatives, increasing diverse hires by 40% year-over-year and creating a more inclusive company culture

Aug 2017 – May 2019 · 1 yr 9 mos · Singapore

• ● Handle end to end human resources and operational duties, ranging from drafting and posting job advertisement, managing recruitment portals and onsite interviews, on-boarding, new hires orientation, off-boarding processes including exit interviews
• ● Manage all compensation & benefits related matters, including implement yearly medical insurance renewal program and communicating to employees on their entitlement
• ● Facilitate talent management initiatives and 2018 performance appraisal process, compensation planning and communication
• ● Conduct training needs analysis and develop training programme, such as workplace health and safety, customer service skills
• ● Prepare and submit MOM and other government surveys

Dec 2014 – Aug 2017 · 2 yrs 8 mos · Singapore

• ● Maintained accurate and up-to-date employee records, including personal files and leave management systems.
• ● Served as the first point of contact for HR-related queries, providing timely guidance and support to employees.
• ● Prepared a range of HR documents, including offer letters, confirmation letters, and employment verification letters for both current and former employees.
• ● Managed monthly payroll processing, including CPF contributions, income tax submissions, salary slips, and preparation of payroll reports.
• ● Handled all work pass applications, renewals, and cancellations (EP, S Pass, DP, LOC), ensuring full compliance with regulatory requirements.
• ● Organized and executed employee engagement and welfare activities, such as monthly birthday celebrations, festive events, and company gatherings.
• ● Processed government claims, including NS Make-Up Pay and paid leave claims, ensuring timely and accurate submissions.
• ● Compiled and submitted government surveys (e.g. MOM surveys) and assisted in internal HR audits to support compliance efforts.
• ● Oversaw office management functions, ensuring pantry and stationery supplies were adequately stocked and maintained.
• ● Coordinated travel arrangements for business travelers and expatriates, including flight and accommodation bookings.
• ● Administered employee benefits and claims in line with company policies, maintaining accurate records and providing support where needed.