Sanjith Narayanan

Operations Associate

Salem, Tamil Nadu, India3 yrs 4 mos experience

Key Highlights

Led operations across 40+ hubs for regional expansion.
Achieved less than 5% order loss for two consecutive months.
Managed a high-performing team of 13 members.

Stackforce AI infers this person is a Last Mile Operations Specialist in the E-Commerce sector.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipCustomer ServiceDigital Marketing

Other Skills

Team ManagementData AnalysisCoachingPerformance MetricsLast Mile OperationsCustomer Experience MetricsRider SourcingFleet ManagementCost OptimizationCost Per Order ManagementSupply Chain OperationsKPI ManagementCustomer Relationship ManagementProblem SolvingCommunication

About

Experience in Quick commerce operational KRAs Such as Last mile Operations,Middle mile operations, Escalation Handling, Inventory Management,Team Handling

Experience

3 yrs 4 mos

Total Experience

8 mos

Average Tenure

6 mos

Current Experience

Flipkart

Regional Supply Lead

Dec 2025 – Present · 6 mos · Salem · On-site

🔹 Core Responsibilities & Impact:
Spearheading end-to-end onboarding metrics across multiple cities, ensuring consistent pipeline and quality hiring
Managing and scaling operations across 40+ hubs, driving regional expansion and stability
Leading a high-performing team of 13 members, fostering accountability and ownership
Designing and executing data-driven sourcing strategies to meet aggressive hiring targets
Monitoring key KPIs like conversion rates, TAT, and funnel efficiency to optimize performance
Building strong coordination with Operations, HR, and Field Teams for seamless execution
Driving process standardization across hubs to ensure uniformity and scalability
Identifying bottlenecks and implementing quick turnaround solutions in high-pressure environments
Coaching and mentoring team members to enhance individual productivity and leadership skills
Creating a culture of motivation, ownership, and continuous improvement

Team ManagementOperations ManagementData AnalysisCoachingPerformance MetricsTeam Leadership

Blinkit

2 roles

Operations Lead - Last mile / New store expansion

Jan 2025 – Jul 2025 · 6 mos · Coimbatore, Tamil Nadu, India

To Lead End to End Last mile operations of 03 Cities Coimbatore/Erode/Salem
To Lead and Execute Initiatives of Scaling up the Active Fleet
Leading and Ensuring Smooth and Proper Customer Experience Metrics
Leading Rider Sourcing and Onboarding Metrics
Implementing Key initiatives to run the Last mile operations Smoothly
Designing Rider rate cards through Competition Benchmarking
Analysing The supply trend and planning fleet on day to day basis

Last Mile OperationsCustomer Experience MetricsRider SourcingFleet ManagementOperations ManagementCustomer Service

Fleet Operations Manager

Aug 2023 – Jun 2024 · 10 mos · Bengaluru, Karnataka, India · On-site

1.Handled Last mile Operations of 6 Dark stores (One cluster)
2.Created Rider strike free environment For five continous Months with a Limited CPO (Cost Per Order)
3. Controlled Surge (order loss) and achieved less than 5% for 2 consecutive months
4. Lead Several Last mile Programs which helps in Supply chain operations
5.Analysing the Competitor trend and planning cost metrics accordingly
6. Major Metrics met - NPS,Cost metrics like CPO,OPH,EPH,DDPO,NEPH,Churn (Rider Attrition),Surge (Order Loss),Tickets per Rider etc...

Last Mile OperationsCost Per Order ManagementSupply Chain OperationsOperations ManagementTeam Leadership

Flipkart

Cluster Manager (Last mile operations)

Jun 2024 – Dec 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

End to End management of Zonal Last mile operations
Main KRAs
1. To Handle 6 Darkstore Last mile operations
2. OPH - Orders per hour optimization
3. CPD/ CPO - Cost per Delivery / Cost per Order Optimization
4. Leading Key Metrics such as Last mile time, SLA, Banner factor ( Servicability metric), Direct handover ( Supply availability metric)
5. Maintained a Team of 12 Fleet coordinators( Hub Incharge for Last mile part)
6 . Lead Rider Disciplinary Metrics Like Last mile time, Cancellations, Order Rejections, Bag and T-Shirt Adherance

Last Mile OperationsCost OptimizationTeam ManagementOperations ManagementTeam Leadership

Jindalx

2 roles

Team Lead operations

Promoted

Nov 2022 – Aug 2023 · 9 mos · Bengaluru, Karnataka, India

Roles - Customer service Team Lead - Supervisory
Responsibilities - To Lead 15 to 20 Customer support executives , Driving them in order to achieve Business metrics i.e KPIs (Key Performance Indicators)
Responsibilities - Providing Timely feedback for the associates on KPIs, Escalations/Errors
To create Pathway and Motivating the team in order to Achieve Business Metrics
To Handle Critical escalation calls if needed
Shrinkage Management
To Develop bonding among the team members inorder to maintain the workspace comfortable for them and Prevent negative Attritions
Responsible for their Day to day attendance discrepancies If any
To coach them whenever Required regarding the Process/Product

Customer ServiceTeam LeadershipKPI Management

Operations Executive

Aug 2022 – Nov 2022 · 3 mos · Bengaluru, Karnataka, India

Role - Operations executive - To assist and provide resolution for the queries raised by The customers i.e Dunzo Delivery Partners
Responsibilities - To Handle critical queries and provide Timely resolution to the Dunzo Delivery Partners
To maintain Key performance Indicators such as
CSAT, AHT, FCR, FRT, Call quality Parameters
Acting as a Subject Matter expert and Assisting Junior executives when required

Customer Relationship ManagementProblem SolvingCommunicationCustomer Service