Sep 2021 – Aug 2022 · 11 mos · Bengaluru, Karnataka, India

• Leading the Global Partner Solutions Advisor Team.
• Overseeing the global Partner Solutions Advisor team supporting Enterprise Partners, with a focus on technical enablement, partner success, and business growth. Responsibilities include guiding partner sales and implementation processes, delivering training to enhance partner Solution Engineering capabilities, and building strong technical relationships. Regularly conduct business reviews, manage team KPIs and P&L, and drive hiring, coaching, and strategic planning. Collaborate with cross-functional teams to design partner demos, execute revenue-generating initiatives, and develop impactful partner collateral.

Jan 2021 – Aug 2021 · 7 mos · Bengaluru, Karnataka, India

• Established and led a high-performing Solutions team to provide technical support and enablement across the global partner and sales ecosystem. Oversaw onboarding and integration with Emerging, Managed, SI, and GSI partners, while mentoring sales engineers and managing strategic platform relationships. Acted as a product consultant to educate partners on best practices and drive adoption of the DAP. Collaborated cross-functionally with Partner Managers and Vertical Business Leads to support complex deal cycles and ensure alignment with business goals. Managed team operations including hiring, performance, processes, and growth.

Dec 2019 – Jan 2021 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Led the Sales Engineering team for Whatfix’s Digital Adoption Platform, driving pre-sales success across enterprise accounts. Delivered impactful technical POCs, responded to RFPs/RFIs, and represented the product at conferences and industry events. Acted as a consultative technical advisor to prospects and customers, aligning business needs with platform capabilities. Collaborated with cross-functional teams to provide customer insights and influence product roadmap enhancements.

Feb 2018 – Nov 2019 · 1 yr 9 mos · Hyderabad, Telangana, India

• Manager – Solutions Engineering (APAC/EMEA) | Kore.ai
• Led the Solutions Engineering team for APAC and EMEA, supporting enterprise sales and partner engagements for the Kore.ai Chatbot Platform. Responsible for end-to-end technical solutioning, including POCs, demos, sandbox testing, and chatbot development. Worked closely with Sales, Implementation, and Client Services to scope solutions and build pilot environments. Delivered remote and onsite solution support, led technical webinars, and conducted product training. Integrated the platform with backend systems using REST/SOAP APIs and JavaScript, while providing architectural guidance across complex chatbot use cases.

Jan 2016 – Jan 2018 · 2 yrs · Bengaluru, Karnataka, India

• Managed end-to-end solutioning for enterprise sales across EMEA and partially North America for Replicon’s time tracking software. Provided pre-sales technical consulting, led product demos, sandbox testing, and architected tailored solutions based on client requirements. Collaborated closely with Sales, Implementation, and Client Services to address technical queries and ensure seamless handoffs. Engaged clients through webinars and product training sessions, and maintained data trackers to support solutioning outcomes.

Jun 2015 – Jan 2016 · 7 mos · Chennai, Tamil Nadu, India

• Led the Business Solutions group, providing pre-sales technical consulting and solution support to the US-based sales team for the ExpertusONE learning platform. Responsible for technical demos, sandbox testing, and crafting tailored responses for RFIs, RFQs, and RFPs. Worked closely with DevOps, Engineering, and Client Services teams to address technical queries and enable seamless collaboration. Mentored junior team members, managed task delegation based on technical strengths, and conducted webinars and product training sessions. Maintained trackers and generated reports to ensure process efficiency and timely deliverables.

Oct 2011 – May 2015 · 3 yrs 7 mos · Kolkata, West Bengal, India

• Provided end-to-end pre-sales and post-sales technical support for the FusionCharts suite of products. Delivered technical demos, created sample applications, and assisted customers in integrating the product with platforms like ASP.Net, C#, and VB.Net. Managed L1/L2 support, authored technical documentation and KB articles, and contributed to external forums. Also handled custom map sales and coordination, contributing directly to revenue. Collaborated closely with Sales to resolve technical queries and ensured smooth onboarding and implementation for prospects and customers.

Mar 2010 – Sep 2011 · 1 yr 6 mos · Kolkata, West Bengal, India

• L1/L2 support.
• Created many Product-based sample application for our customers.
• I have gained an experience of 1.7 years in XML, HTML and knowledge in JavaScript & ASP.Net.