Sanskriti Bhardwaj

Program Manager

Bengaluru, Karnataka, India6 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in operational excellence and delivery performance.
Proven track record in managing high-volume logistics.
Strong stakeholder management and cross-functional leadership.

Stackforce AI infers this person is a logistics and operations management expert with a focus on data-driven decision-making.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperienceEvent ManagementStakeholder ManagementProduct DevelopmentMarketingData Analytics

Other Skills

Continuous ImprovementecommerceMicrosoft Excel MacrosTeamworkCross-functional Team LeadershipCritical ThinkingPeople ManagementChange ManagementCost ReductionOperation EfficienciesEnd to End Deliverystrategy developmentCommunicationOnline Campaign ManagementSocial Media Marketing

About

Senior Program Manager at Amazon with experience leading high-impact programs across fraud prevention, abuse mitigation, and network losses, with hands-on exposure to Middle Mile and Last Mile delivery operations. I work at the intersection of operations, analytics, and execution to improve end-to-end delivery performance in large-scale logistics networks. My experience spans partnering with delivery stations and field teams to improve last-mile execution, reduce delivery defects, and strengthen customer experience, as well as supporting middle-mile flows by driving operational controls, loss prevention, and scalable handoff mechanisms. I specialize in translating ambiguous operational problems into structured roadmaps, data deep dives, and process improvements. Known for strong stakeholder ownership and a bias for action, I bring operational rigor, SQL-driven insights, and cross-functional leadership to deliver measurable business outcomes in fast-paced environments.

Experience

6 yrs 6 mos

Total Experience

1 yr 4 mos

Average Tenure

4 yrs

Current Experience

Amazon

4 roles

Senior Program Manager

Promoted

Dec 2024 – Present · 1 yr 6 mos

AFBP Program Manager

Sep 2023 – Dec 2024 · 1 yr 3 mos

AFBP Operations Manager

Jun 2022 – Sep 2023 · 1 yr 3 mos

Leading a 14-member team as AFBP (Amazon future builders program) Operations manager at an Amazon-owned sort center, handling volumes of 150K+ shipments/day [200+ workforce] in BAU & 230K+ shipments/day [410+ workforce] in Diwali Sale managing node’s performance across: Customer Experience, People Management, Cost & Operational Excellence

Continuous ImprovementecommerceMicrosoft Excel MacrosTeamworkCross-functional Team LeadershipCritical Thinking+8

BOLD Intern

Apr 2021 – Jun 2021 · 2 mos

~ Developed an Inbound visibility tool for proactive dock planning and FTE hours predictions, piloted and implemented the tool.
~ Automated vehicle prioritization and dock allocation process, reducing the workforce hours by ~21%, and unloading delays by 8%.

Microsoft Excel MacrosCritical ThinkingProduct DevelopmentOperations ManagementE-CommerceCost Savings+4

Indian institute of management, indore

Senior Member - Events, i5 Summit

Apr 2021 – Apr 2022 · 1 yr · Indore

~Handled participation of 50+ start-ups and ensured smooth conduct of Get Funded with 20+ venture capitalist
~Efficiently managed a virtual audience of 5000+ attendees maintaining effective dialogue during Q&A sessions

CommunicationOnline Campaign ManagementSocial Media MarketingEvent ManagementVendor CoordinationPublic Speaking+1

Iris - iim indore's annual fest

2 roles

Junior Member, Corporate Relations Vertical, Iris’20

Sep 2020 – Mar 2021 · 6 mos

~Instrumental in pitching and developing proposals to get sponsorships from various corporate house.

PublicitySocial Media MarketingPublic Relations

Junior Member, My campaign, Iris’20

Sep 2020 – Oct 2020 · 1 mo

~Conceptualized and managed qualifying and final rounds for high-profile marketing events, showcasing strong event management skills : Marketing and beyond case competition, Humnbird (Marketing quizzes) ; Successfully launched events, engaging 30+ teams with 150+ participants,
~Planned and executed prebuzz events, driving brand awareness and securing sponsorships, leveraging marketing expertise.
~Developed innovative promotional campaigns, utilizing various channels, to attract diverse participants ; Evaluated event performance, collecting feedback to optimize future events and enhance participant experience

MarketingBrandingOnline Campaign ManagementPeople ManagementPresentation Skills

I5 summit - iim & iit indore

Junior Member - Events

Aug 2020 – Mar 2021 · 7 mos

~ Instrumental in pitching and developing proposals to get sponsorships from various corporate house ~ Responsible for establishing and maintaining good relationship with corporate sponsors and media houses.

CommunicationSocial Media Marketing

Bharti airtel

2 roles

Assistant Manager

Promoted

Jun 2020 – Jul 2020 · 1 mo

~ Crafted and presented a proactive fault resolution ecosystem, resulting in 30% reduction in network outages in four-month period ; Defined the work force management system by incorporating field work inputs, leading to enhanced service delivery experience.
~ Accelerated rural site validation process for a portfolio of 700+ sites by identifying and implementing automation strategies ; Deployed cutting-edge object detection models to automate detection of faulty sites, resulting in increased workflow efficiency
~ Analysed 1 lakh+ data points to identify the root causes of customer complaints across 23 Indian circles, presented findings and recommendations to Airtel's Chief Technology Officer (CTO).

Team LeadershipCross-functional Team LeadershipCritical ThinkingData AnalyticsProcess Quality Improvement