Santhosh Ranganathan — CEO

Strategic Growth Leader | SaaS & Building Automation Expert | Customer Experience Evangelist | GTM Strategist | Revenue Growth Architect | US Visa Holder (B1/B2) As a seasoned executive with over 20 years of experience, I specialise in driving revenue growth, customer experience excellence, and operational leadership across diverse industries. Currently serving as the Chief Revenue Officer at Spintly, I have consistently delivered exponential growth, scaling the company's revenue, achieving substantial ARR growth and building a robust sales and revenue engine. My Core Strengths: Go-to-Market (GTM) Strategy Development: Successfully defined and executed GTM strategies (direct sales, B2B, channel partnerships, OEM) across the US, Middle East, and India, ensuring rapid market penetration. Revenue Growth & Strategic Partnerships: Drove exponential revenue growth and secured partnerships with industry leaders across diverse sectors. Customer Experience (CX) Excellence: Built and led high-performing CX teams, launched centralised Operations Control Centres (OCC), and enhanced client satisfaction. Technical Expertise: Advanced proficiency in Excel, Google Sheets (automation, dashboards), PowerPoint (executive presentations), and CRM systems (Freshdesk, Freshsales, Zendesk). Key Achievements: Promoted to Chief Revenue Officer within one year, recognised as Best Performer of the Year 2021. Built and led cross-functional teams in Sales, Customer Experience, Operations, and Business Development, ensuring consistent revenue growth. Spearheaded client acquisitions across Commercial Workspaces, Real Estate, Healthcare, and Facility Management. Secured marquee clients across multiple industries, driving scalable revenue growth. I am passionate about leveraging strategic insights, data-driven decision-making, and innovative solutions to drive business success. I am always open to connecting with like-minded professionals and exploring new opportunities. Let's connect and explore synergies!

Stackforce AI infers this person is a SaaS growth leader with expertise in customer experience and revenue optimization.

Location: Bengaluru, Karnataka, India

Experience: 22 yrs 2 mos

Skills

Gtm Strategy
Revenue Growth
Customer Experience
Business Operations
Customer Service

Career Highlights

Promoted to Chief Revenue Officer within one year.
Drove exponential revenue growth across multiple sectors.
Built high-performing teams enhancing customer experience.

Work Experience

Spintly

Chief Revenue Officer (CRO) (4 yrs 11 mos)

Head Of Sales & Customer Experience (11 mos)

ICard Solutions India Pvt. Ltd.

Head Of Business Operations (1 yr 8 mos)

Furlenco

Sr. Director Customer Experience (6 mos)

Director Customer Experience (3 yrs)

Indigo Airlines

Manager Customer Service (8 yrs 8 mos)

Royal Orchid Hotels

Lobby Manager (2 yrs 6 mos)

Education

Master of Business Administration - MBA at Rabindranath Tagore University

Bachelor of Arts (B.A.) at Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Santhosh Ranganathan

CEO

Bengaluru, Karnataka, India22 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Promoted to Chief Revenue Officer within one year.
Drove exponential revenue growth across multiple sectors.
Built high-performing teams enhancing customer experience.

Stackforce AI infers this person is a SaaS growth leader with expertise in customer experience and revenue optimization.

Contact

Skills

Core Skills

Gtm StrategyRevenue GrowthCustomer ExperienceBusiness OperationsCustomer Service

Other Skills

Account ManagementAirlinesAirportsAviationBusiness AnalysisBusiness DevelopmentBusiness Growth StrategiesBusiness Process ImprovementBusiness StrategyBusiness-to-Business (B2B)CRMCRM OptimizationChannel SalesCross-functional Team LeadershipCustomer Escalation Management

About

Experience

22 yrs 2 mos

Total Experience

4 yrs 5 mos

Average Tenure

5 yrs 10 mos

Current Experience

Spintly

2 roles

Chief Revenue Officer (CRO)

Promoted

Jul 2021 – Present · 4 yrs 11 mos

Leading strategic growth and revenue expansion for a leading technology company specializing in smart access and building automation solutions.
Key Contributions:
Defined and executed Go-to-Market (GTM) strategies, including direct sales, channel partnerships, and OEM integrations, driving regional expansion across the US, Middle East, and India.
Built and led cross-functional teams in Sales, Customer Experience (CX), Operations, and Business Development, fostering a high-performance culture.
Established strategic partnerships and alliances with industry leaders, driving market penetration and expanding client base.
Enhanced customer experience by designing scalable CX frameworks, strengthening client relationships and satisfaction.
Optimised CRM systems, streamlined sales processes, and improved team efficiency.
Developed strategic pricing models, improving cash flow and client retention.

GTM StrategyRevenue GrowthCustomer ExperienceCRM OptimizationStrategic Partnerships

Head Of Sales & Customer Experience

Jul 2020 – Jun 2021 · 11 mos

Icard solutions india pvt. ltd.

Head Of Business Operations

Oct 2018 – Jun 2020 · 1 yr 8 mos

Directed business operations at ICard Solutions Pvt. Ltd., overseeing multiple functions including Sales, Customer Support, Finance, and Marketing.
Key Contributions:
Drove operational excellence, optimizing processes and implementing data-driven strategies.
Led cross-functional teams in operations, sales, and customer support, fostering a culture of data-driven decision-making.
Implemented ERP and CRM systems, improving sales tracking, customer management, and process efficiency.
Established partnerships with leading technology providers, expanding product offerings and market reach.

Operational ExcellenceData-driven StrategiesERP ImplementationBusiness Operations

Furlenco

2 roles

Sr. Director Customer Experience

Promoted

Apr 2018 – Oct 2018 · 6 mos

Headed Customer Experience (CX) and Operations for a fast-growing consumer services company, leading a team of 100+ professionals.
Key Contributions:
Built and scaled CX teams, enhancing customer satisfaction and reducing service escalations.
Established and launched centralized Operations Control Center (OCC), ensuring efficient coordination and service delivery.
Optimised CRM systems, streamlining customer support operations using Freshdesk and Zendesk.
Developed retention strategies, enhancing customer loyalty and minimising churn.
Collaborated with cross-functional teams to design customer journey enhancements and optimise support processes.

Customer ExperienceTeam ManagementService Delivery

Director Customer Experience

Mar 2015 – Mar 2018 · 3 yrs

Indigo airlines

Manager Customer Service

Jul 2006 – Mar 2015 · 8 yrs 8 mos · Greater Bengaluru Area

Managed airport operations and customer service for a leading airline, ensuring seamless passenger experience and operational efficiency.
Key Contributions:
Spearheaded ground operations, driving operational excellence and team performance.
Contributed to the successful launch and expansion of the airline across multiple locations.
Improved service quality through training, process optimisation, and customer-centric strategies.

Customer ServiceOperational EfficiencyTraining