Feb 2022 – Present · 4 yrs 4 mos · Greater Bengaluru Area

• Grid Visibility- Ensured 100% grid visibility for all brands and platforms.
• Monitored live status of kitchens and brands for Pan India.
• Ensured menu visibility and SKUs visibility for all brands on platforms like Swiggy and Zomato,Magicpin,Bitsila, Tippler.
• Third-party (3p) Grid visibility-Achieved 99% 3P grid visibility for all CFI brands.
• Ensured menu and stock visibility and inventory for each SKUs across 3P platforms.
• Order Trend Analysis: Analyzed order trends to ensure adherence to the process.
• Provided traning to ground teams and kitchens on best practices.
• Dispatch and Arrivals Management: Ensured on-time order tracking and dispatch.
• Analyzed Key Performance Targets (KPT) to optimize operations.
• Ensured compliance with standard operating Procedure (SOPs)for dispatch and arrivals.
• Operational Efficiency -Aimed for 90% dispatch and 95%arrival rates (1p) Platforms.
• Monitored SOP adherence and identified training gaps.
• Ensured availability of manpower and equipment for efficient operations.
• Order Management- Minimized replacements and cancellations for 1P and 3P orders.
• Checked stock availability to prevent cancellation and replacements.
• Managed replacement with a focus on customer experience and revenue generation.

Mar 2021 – Dec 2021 · 9 mos

• Prompted Team Lead Central Onboarding-Supply Operations.
• Escalation handling, through mails and with various chat facilities.
• Preparing Audit reports, daily MIS reports preparation.
• Planning roaster for the entire team for smooth functioning. Conducting the training session to make aware about SOP.
• Onboarding riders to go on field for delivery, within 10mintues TAT.
• Handling the background verification team to activate the riders in system.
• Handling the quires from the ground team to modifies the riders details as per their requirements.
• Handling mails and providing the solutions.
• Conducting the regular meetings with team to assign the work and to discuss the progress about the projects.
• Resolving the tickets, raised by the riders in order conduct smooth flow of process.
• Bank account verification of riders to make their onetime payments.
• Conducting interviews to hire agents to the entire compliance team.
• Preparation of daily reports on daily assigned tasks.
• Collecting the MOM and preparing MOM.
• Handling the BGV team to get the leads closed on regular basis.
• Implementing new projects to develop the infrastructure of local hubs.
• Conducting interviews and recruiting new agents as per the requirements to run the projects.
• Led the 5 members of internal audit team for Pan India to maintain the quality.
• Responsible for SOP creation.
• Responsible for clearing duplicacies for WAU.
• Process improvement on the basis of multiple aspects.
• Planned and implemented business model from end to end.
• Handled the fraud investigation projects.

Aug 2020 – Dec 2021 · 1 yr 4 mos

Aug 2020 – Dec 2021 · 1 yr 4 mos

• Handled the 13 members team of internal audit to ensure the quality output of onboarded riders.
• Escalation handling, through mails and with various chat facilities.
• Preparing Audit reports, daily MIS reports preparation.
• Planning roaster for the entire team for smooth functioning. Conducting the training session to make aware about SOP.
• Onboarding riders to go on field for delivery, within 10mintues TAT.
• Handling the background verification team to activate the riders in system.
• Handling the quires from the ground team to modifies the riders details as per their requirements.
• Handling mails and providing the solutions.
• Conducting the regular meetings with team to assign the work and to discuss the progress about the projects.
• Resolving the tickets, raised by the riders in order conduct smooth flow of process.
• Bank account verification of riders to make their onetime payments.
• Conducting interviews to hire agents to the entire compliance team.
• Preparation of daily reports on daily assigned tasks.
• Collecting the MOM and preparing MOM.
• Handling the BGV team to get the leads closed on regular basis.
• Implementing new projects to develop the infrastructure of local hubs.
• Conducting interviews and recruiting new agents as per the requirements to run the projects.
• Led the 5 members of internal audit team for Pan India to maintain the quality.
• Responsible for SOP creation.
• Responsible for clearing duplicacies for WAU.
• Process improvement on the basis of multiple aspects.
• Planned and implemented business model from end to end.
• Handled the fraud investigation projects.

Aug 2020 – Apr 2021 · 8 mos

Jun 2019 – Feb 2020 · 8 mos · India

• Looking into the hygiene and infrastructure of the DC,FC,MDC,MMDC,CC)for Pan India.
• Implementing new projects to develop the infrastructures facilities of FC,DC,CC&PG.
• Collecting MOM(Minutes OF Meeting)reports from city head.
• Recruiting new agents to team.
• Collection Center Operation: Taking care of complete warehouse activities, controlled logistics& IN warding, vehicle tracking, quality check, stock handling ,inventory checking and led the team of 7 members.
• Senior Executive in Non Core Assets: Led the team of city capacities centrally, coordinating and monitoring Pan India level capacity works like asset tracking, repair and maintenance follow up vendor providing assets to operations.
• E-Bike Project for LML Operations: Here we were associated with Hero electrical motors and i was central POC for this project.
• Taking care of repair services and maintenance, spare parts inventory invoice analysis and payments follow ups, support for last mile operations.
• Follow up internal cross functional team to run the operation smoothly, dispatch ,planning etc.
• Handling Complete data for this projects.
• GPS installation: Here we were associated with Loconov company and I was the central POC for this operation. Taking care of procurement tracking of devices, subscription data, replacement of devices.
• Taking care payment follow ups and invoice analysis.
• Maintain the data for this entire project for smooth flow of operations.