Mar 2022 – Present · 4 yrs 2 mos

• Worked as Head of Operations
• Worked of Senior Executive with over 1.5 year of work experience.
• Material Planning/Inventory Management: Preparing material requirement plan.
• As per production floor needs. Tracking and maintaining inventory levels in the stores for all items required in the warehouse. managing the inventory levels, for ensuring ready availability of material to meet production and dispatch targets.
• Stores Management: Overseeing the store management and maintaining reduced inventory levels. Maintaining the stock of material without any variance by conducting perpetual stock verification and documentation. Implementing Standard operation procedures within the warehouse and training team members in maintaining compliance with these procedures. Ensuring quality packing to prevent goods from getting damaged in transit.
• Logistics: Supervising logistic operations freights & inland transportation up to factory warehousing, to ensuring seamless and cost-effective movement of consignment.
• Produce reports and statistics regularly (IN/Out status report, dead stock report etc.)

Mar 2022 – Present · 4 yrs 2 mos

• Assessing the customer feedback, evaluating areas of improvements & providing critical feedback.
• Problem solving skills needed to assist customers.
• Revert on Emails to Customers, Operations, Vendors & Vendor Management Team.
• Handled Team.
• Handle and execute shipping operations & and ensure no pendency during shift.
• Responsible for handling the team Executive & Large task force.
• Training & Development of Associate
• Ensures planning, monitoring and appraisal of employee work result by training managers to coach and discipline employees, scheduling management conferences with employee and supervisors.
• Responsible for daily/weekly/monthly MIS report.
• Participate in meetings with the reporting manager and share ideas, suggestions and feedback

Mar 2021 – Present · 5 yrs 2 mos

• Customer support executive with over 1.5 year of work experience.
• Tracking consignment and updating status.
• Exceeded Quantities Metrics on Customer Satisfaction Customer Retention and inquiry Volume.
• Excellent Communication and Negotiation Skills.
• Fundamental Knowledge of Inbound and Outbound Customer Service.
• Ability to Resolve Customer Queries via phone and email.
• Excellent Conflict Management and time management skills.
• Ability to Build Report with Customer and Maintain customer data.
• Ability to manage upset customer and challenging situations.
• Key Deliverables
• Analysing need of the Customer and Providing solutions to customers.
• Handling Service requests and following customer Service policies.
• Resolving queries of customer and maintaining customer service report.
• Answering calls and proving information to customer regarding products and services.
• Responsible for retention of the customer and taking prompt actions.
• Providing feedback of customer to management for process improvement.
• Conducting review of customer service policies and process.
• Ensuring quality assurance and smooth service delivery.
• Coordination with team, providing training to team member or customer.