Jan 2023 – Apr 2025 · 2 yrs 3 mos

• Product Strategy & Roadmap: Developing and executing product strategies for lending and wealth management portfolios, aligning with the bank's vision and market trends.
• Product Ownership: Overseeing the full product lifecycle for loans (personal, business, gold, home) and wealth management products (mutual funds, FDs, digital gold), ensuring seamless customer journeys and value propositions.
• Team Leadership: Leading product managers across various verticals, driving collaboration and alignment with business, tech, and customer support teams.
• Market Research & Analysis: Monitoring industry trends, customer needs, and competitors to shape the product roadmap and to introduce innovative financial products.
• Customer Experience: Collaborating with UX/UI teams to enhance the customer journey from discovery to purchase and post-sale engagement.
• Stakeholder Management: Working with risk, compliance, operations, and marketing teams to ensure products are compliant and customer-focused.
• Data-Driven Decision Making: Using data and analytics to track product performance, gather insights, and make iterative improvements. Identifying KPIs for product adoption and growth.
• Technology Collaboration: Partnering with tech teams to define product features and ensure timely product delivery.
• Regulatory Compliance: Ensuring all products meet regulatory standards set by RBI, SEBI, and other authorities.
• Partnerships: Collaborating with fintechs and service providers to integrate new financial products into the portfolio.

Jan 2021 – Dec 2022 · 1 yr 11 mos

• Complete ownership of interacting with partners to build business case including target customers, pricing, P&L, GTM.
• Worked on customer journeys; front end design; solution architecture; API integration & UAT along with the Tech team.
• Fully responsible to sign off product related processes like – Reconciliation, Refunds, Income booking, Decision Tree in CRM,Risk Management, Data filing with regulators, BC commission, Audit scope
• Stakeholder Management: Internal –Technology; Marketing; Operations; Customer Service; Legal & Compliance; Audit; Sales
• External – Partner Banks & NBFCs, NPCI, RBI

Apr 2018 – Dec 2020 · 2 yrs 8 mos

• Managing product development for the major revenue generating lending (loan) products.
• Working with Business Development teams to come up with products relevant for the market.
• Coordinating Sales & Customer Support teams to make products more efficient for their use.
• Collating & managing the interests of Sales, product, design, marketing teams.
• Bringing in new features, enhancing customer experience and retention.

Feb 2017 – Apr 2018 · 1 yr 2 mos · Gurugram, Haryana, India

• Managed product development for the major revenue generating products of fabHotels.
• Worked with Business Development teams to come up with products relevant for the market.
• Coordinated Sales & Customer Support teams to make products more efficient for their use.
• Revamped the desktop website of fabHotels. Collated & managed the interests of Sales, product, design, marketing teams.
• Brought many new features, enhanced customer retention.

Jun 2015 – Feb 2017 · 1 yr 8 mos · Noida, Uttar Pradesh, India

• Preparation of test plans, test cases and execution & reporting.
• Creation and execution of automation scripts.
• Creation of monitoring scripts.
• Ability to handle a team of testers while working on multiple deliveries simultaneously.
• Coordinating smooth implementation of test plans with the development team.
• Training the new members in the team and getting them productive quickly.