Sarah K. Mondo

Operations Associate

Chicago, Illinois, United States20 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in building relationships with diverse stakeholders.
Proven track record in enhancing employee engagement.
Skilled in developing human-centered strategies.

Stackforce AI infers this person is a strategic consultant specializing in employee engagement and talent strategy within the corporate sector.

Contact

Skills

Core Skills

Relationship DevelopmentStrategy ConsultingTalent StrategyBusiness AnalysisCulture & EngagementEmployee EngagementStrategic CommunicationsMarketingClient Experience Management

Other Skills

Negotiating contract termsCustomer satisfactionBusiness reviewsData AnalysisProcess ImprovementCoaching & MentoringCultural CompetencyCommunicationMarketing MaterialsPublic SpeakingClient ExperienceRelationship BuildingVisual MerchandisingAdvertisingDigital Marketing

About

Empathetic and collaborative strategist known to build and maintain relationships with a diverse range of stakeholders in dynamic environments.

Experience

20 yrs

Total Experience

6 yrs 8 mos

Average Tenure

8 yrs 2 mos

Current Experience

Capgemini

5 roles

Manager | Accelerated Solutions Environment (ASE) - Academy

Apr 2025 – Present · 1 yr 1 mo

Client Partner | Consumer Products

Apr 2023 – Apr 2025 · 2 yrs

Developing and maintaining relationships with key clients, to increase account retention and upselling opportunities.
Collaborating with cross-functional teams to successfully implement strategic account plans, resulting in an increase in overall customer satisfaction ratings.
Negotiating contract terms and pricing agreements with clients, leading to an increase in revenue and a decrease in customer churn rate.
Conducting regular business reviews to identify areas for improvement and implementing proactive solutions, resulting in an increase in customer loyalty and repeat business.

Relationship DevelopmentNegotiating contract termsCustomer satisfactionBusiness reviewsStrategy Consulting

Managing Consultant | Talent Strategy Lead for McDonald's

Aug 2022 – Apr 2023 · 8 mos

Partnered closely with executive leadership to develop people programs, processes, and solutions that increase efficiency and effectiveness across the teams.
Established trust with cross functional leaders across the globe to drive higher adoption of talent programs.
Leveraged data, analytics, and research to support the development of talent strategy.
Proactively modified talent strategy to ensure people needs & business objectives maintain equal priority in order to drive balanced growth.
Fostered a safe space where employees feel a sense of belonging and peer connection within a corporate environment.

Talent StrategyData AnalysisEmployee EngagementProcess ImprovementBusiness Analysis

Senior Consultant | Culture & Engagement Lead for McDonald's

Promoted

Dec 2018 – Aug 2022 · 3 yrs 8 mos

Created a culture, not just a platform, to engage 4000 employees in 14 countries across 25 locations that were serving our most global strategic customer, resulting in a 12% increase in employee engagement scores in the first year.
Equipped country leaders with tools, methods, processes and employee centric approach to be champions of global engagement.
Partnered with Executive Leaders to create and promote programs that solve for all aspects of employee experience including, but not limited to work-life balance, flexible work, career navigations, etc.
Leveraged data-informed approach to problem solving complex employee engagement challenges.
Coached Executive Leaders to use Employee Centricity for fueling Customer Experience.

Employee EngagementData AnalysisCoaching & MentoringCultural CompetencyCulture & Engagement

Consultant | Communications Lead for McDonald's

Mar 2018 – Dec 2018 · 9 mos

Planned, developed and executed a comprehensive internal and external communication strategy.
Authored executive communications across global locations to ensure consistent messaging.
Created a new communication program to foster a more inclusive workspace.

CommunicationMarketing MaterialsPublic SpeakingStrategic CommunicationsMarketing

The merchandise mart

Marketing Assistant

Jul 2008 – Jan 2009 · 6 mos · Chicago

Created tailored marketing data sheets leading to increased prospective client traffic.
Designed visual merchandising exhibit and display materials.

Marketing MaterialsVisual MerchandisingMarketing

Local dental practice

Client Experience Manager

Oct 2007 – Mar 2018 · 10 yrs 5 mos · Arlington Heights

Evaluated and implemented initiatives that supported and drove Mondo Dental Care's client Experience strategy.
Led client experience efforts by establishing and maintaining excellent working relationships with leaders and team members at all levels in the organization to improve the team member, dentist and patient/family experience.
Initiated on-line presence and maintained five star review average through identifying and maximizing key client experience points.

Client ExperienceRelationship BuildingProcess ImprovementClient Experience ManagementBusiness Analysis

Ashor's room, inc.

Marketing Assistant

Jan 2006 – Jun 2007 · 1 yr 5 mos · Chicago, Illinois, United States

Oversaw expansion of apparel line to include a major on-line retailer through various marketing channels.
Organized, set-up and worked out of state trade shows.
Worked directly with advertising agency to create a cohesive identity of two distinct product lines under one umbrella brand.

MarketingAdvertising