Sathya Raj

Operations Associate

Bengaluru, Karnataka, India6 yrs experience

Most Likely To Switch

Key Highlights

Expert in operational execution and customer service.
Proven track record in inventory management and cash reconciliation.
Strong ability to forge customer relationships and enhance satisfaction.

Stackforce AI infers this person is a Retail Operations Specialist with expertise in E-Commerce and Customer Service.

Contact

Skills

Core Skills

Operational ExecutionCustomer ServiceCustomer Experience DesignOperational Excellence

Other Skills

FoodBeverage OperationsMulti-Store OperationsDaily Operations ManagementCash ReconciliationInventory ManagementCustomer Relationship Management (CRM)Customer SatisfactionE-Commerce IntegrationSales StrategySupply Chain ManagementCash ControllerLoading and Offloading PlansE-CommerceHigh Performance Teams

Experience

6 yrs

Total Experience

2 yrs

Average Tenure

2 yrs 2 mos

Current Experience

Blinkit

Assistant Store Manager

Apr 2024 – Present · 2 yrs 2 mos

Assumed responsibility for opening and closing store operations, ensuring seamless execution of daily activities. Assumed responsibility for store operations in the absence of the general manager, ensuring smooth functioning and exceptional customer service. Conducted comprehensive cash register till audits, promptly reconciling discrepancies, and efficiently managing bank deposit activities. Executed inventory management procedures, encompassing receiving, ordering, and cycle counting with precision and efficiency. Facilitated the achievement of your store's optimal profit contribution by providing exceptional assistance. Forge strong customer relationships through effective communication, unwavering integrity, and proficient staff management.

Daily Operations ManagementCustomer Experience DesignCash ReconciliationInventory ManagementCustomer Relationship Management (CRM)Operational Execution+1

Zepto

2 roles

Assistant Store Manager

Apr 2021 – Mar 2024 · 2 yrs 11 mos

Vigilantly monitored and evaluated productivity and performance metrics to drive operational excellence. Upheld a consistent standard of exceptional customer service, ensuring utmost satisfaction at all times. Supervised the conception, execution, and upkeep of visually captivating merchandise layouts, incorporating innovative brand displays to enhance customer experience. Successfully integrated new products into the e-shop website, expanding product offerings and enhancing customer experience. Spearheaded efforts to optimize sales potential, implementing strategic initiatives that propelled revenue growth. Safeguarded valuable company assets through vigilant oversight and adherence to security protocols.

Operational ExcellenceCustomer SatisfactionE-Commerce IntegrationSales StrategyOperational ExecutionCustomer Experience Design

Assistant Manager

– Present

FoodBeverage OperationsMulti-Store OperationsOperational ExecutionCustomer Service

Udaan

Shift Manager

Jan 2020 – Dec 2020 · 11 mos

Company focused on streamlining supply chain logistics. Collaborated with store manager to flawlessly execute store operations throughout designated shifts. Ensured impeccable store cleanliness standards, upholding a professional and inviting atmosphere for customers. Exemplified expertise as Cash Controller, guaranteeing precise, comprehensive, and harmonized financial transactions. Masterminded loading and offloading plans and proficiently managed their execution. Oversaw and managed oil losses during transportation through vigilant monitoring and control. Provided guidance and mentorship to team members, fostering a collaborative and high-performing work environment.

Supply Chain ManagementCash ControllerLoading and Offloading PlansOperational ExcellenceCustomer Service