Satish Ranjan — Co-Founder

I work with BPM and service-driven organizations to build leaders, trainers, and frontline teams who can perform in a world where GenAI, automation, and constant change are rewriting how work gets done. I bring together three worlds that rarely meet: - Leadership & L&D - Process Excellence (Lean Six Sigma Black Belt) - GenAI & Agentic AI–enabled learning systems The result? ... Training that doesn’t just “upskill” — it moves business numbers. What I actually do - I help organizations: - Turn trainers into performance enablers - Turn managers into coaches - Turn AI into a learning multiplier From onboarding to leadership pipelines, from CX to sales to collections, I design learning ecosystems that create: - Faster ramp-up - Stronger communication - Higher accountability - Better customer and revenue outcomes Why I can do this I bring 15+ years of hands-on experience across: - BPM, BFSI, FinTech, eCommerce, EdTech, Logistics, Telecom & Technology I have built and scaled training & capability models for: - Customer Experience - Sales & Revenue - Collections & Recovery - Digital & non-voice operations - Trainer & leadership enablement I’m an IIM Lucknow Executive Alumni and a Lean Six Sigma Black Belt, which means I don’t just design learning — I engineer performance. Why AI matters here: Most companies are trying to add GenAI on top of broken learning systems. I help organizations: - Embed GenAI & Agentic AI into - Onboarding, coaching, QA, and performance management - So learning becomes personalized, data-driven, and scalable AI doesn’t replace trainers. It makes great trainers 10x more powerful. If this resonates - Let’s connect if you are: - Building future-ready leaders - Re-thinking training in the age of AI - Or trying to turn learning into real business impact...!

Stackforce AI infers this person is a Training and Development Leader in the Fintech and Logistics sectors.

Location: Pune, Maharashtra, India

Experience: 21 yrs 4 mos

Skills

Training & Development
Organizational Effectiveness
Sales & Customer Service
Sales Management
Customer Experience
Coaching
Editorial Leadership
Strategic Leadership

Career Highlights

15+ years in BPM and L&D with proven results.
Expert in embedding GenAI into training programs.
Lean Six Sigma Black Belt optimizing performance.

Work Experience

WNS

Training Head (AVP) Training & Development (1 yr 9 mos)

Conneqt Business Solutions Limited

Sr Manager Training (Training Head E-comm) (2 yrs 2 mos)

One Point One Solutions

Sr Manager Training (Site Training Head) (1 yr 4 mos)

Teleperformance India

Training Manager (2 yrs 4 mos)

HGS - Hinduja Global Solutions

Dy. Manager Training (2 yrs 11 mos)

Teleperformance India

Assistant Manager Training (1 yr 1 mo)

Aegis Ltd

Assistant Manager Training (10 mos)

Lead Training (1 yr 5 mos)

Product & ProcessTrainer (3 yrs 1 mo)

TEBx Talks (Training Excellence & Business)

Founder & Director (17 yrs 3 mos)

Prabhat Khabar

Sub Editor (3 yrs 2 mos)

Babasaheb Bhimrao Ambedkar Bihar University (BRABU), Muzaffarpur

Senator (University Senate) (11 mos)

Langat Singh (L.S.) College, Muzaffarpur

Student Secretary - Sports (11 mos)

Education

Global Senior Leadership Programme at Indian Institute of Management, Lucknow

Post Graduate Diploma in Public Relation & Mass Communication at Indira Gandhi National Open University

Graduate at L S College

Satish Ranjan

Co-Founder

Pune, Maharashtra, India21 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

15+ years in BPM and L&D with proven results.
Expert in embedding GenAI into training programs.
Lean Six Sigma Black Belt optimizing performance.

Stackforce AI infers this person is a Training and Development Leader in the Fintech and Logistics sectors.

Contact

Skills

Core Skills

Training & DevelopmentOrganizational EffectivenessSales & Customer ServiceSales ManagementCustomer ExperienceCoachingEditorial LeadershipStrategic Leadership

Other Skills

BFSI & FinTechSales TrainingsCustomer ServiceTraining ManagementCustomer Relationship Management (CRM)Performance ManagementContinuous ImprovementLearning ManagementKey Performance IndicatorsEmployee EngagementInvestigative ReportingCommunicationEditorial IllustrationsMedia EthicsNews Writing

About

Experience

21 yrs 4 mos

Total Experience

3 yrs 4 mos

Average Tenure

17 yrs 3 mos

Current Experience

Wns

Training Head (AVP) Training & Development

Aug 2024 – Present · 1 yr 9 mos · Pune, Mumbai, Bangalore · Hybrid

IIM Lucknow | Experienced Training Leader | LSS BB Trained | Driving Excellence in Shipping, Logistics, eCommerce, and Financial Services
I am a results-driven Training Leader with a proven track record in the outsourcing and offshoring industry. I have extensive experience across Shipping & Logistics, Financial Technology (FinTech), e-Commerce, Telecom, Banking & Finance, and Insurance Sales & Services.
I am passionate about leveraging Gen AI, Agent AI, System AI, and Power BI to optimize training programs that drive business growth and enhance performance. My leadership style is built on core values of integrity, creativity, respect, and a commitment to learning management.
Core Competencies:
Training & Development: Specialized in training solutions using AI technologies and Power BI, improving team performance.
Shipping & Logistics: Expertise in LTL, airways logistics, road transport, account management, and customer service.
Sales & Customer Service: Skilled in tele-sales, lead management, and customer service through calls, emails, and chat.
BFSI & FinTech: Proven track record in training teams across banking, financial services, insurance, and fintech sectors.
Key Achievements:
Led training for the world’s largest shipping and logistics organization, optimizing customer interactions and process management.
Successful training programs for Sales, Cust Service, and Collections teams.
Worked with top companies in real estate, healthcare, eCommerce, and telecom to boost business outcomes.
Certifications:
Six Sigma Black Belt Trained, optimizing processes and improving operational efficiency.
Education:
Global Leadership CXO Level Program, IIM Lucknow
I am currently pursuing the Global Leadership CXO Program at IIM Lucknow, gaining strategic leadership skills and insights to lead at the CXO level.
I am committed to delivering innovative training programs that drive operational success and foster customer satisfaction and continuous learning.

Training & DevelopmentOrganizational EffectivenessSales & Customer ServiceBFSI & FinTech

Conneqt business solutions limited

Sr Manager Training (Training Head E-comm)

Jun 2022 – Aug 2024 · 2 yrs 2 mos · Pune/Bangalore/Hyderabad/Kolkata/Noida · Hybrid

Six Sigma- Black Belt Certified.
Sales, Customer Service, Collection & Recovery Line of Businesses.
Inbound & Outbound, Calls, Emails Chat
Tele Sales, Lead Management, Funnel Management, End to End Sales, Customer Service.
Associated with India's leading Real Estate, Health Care, eCommerce, BFSI Fintech, Internet Solutions, Device Technologies & Telecom business.
I believe in team work, developing the skills of team members, and achieving the goal with the power of team.
Believe in inspiring, empowering & motivating the team.
I am an Experienced Training Leader (Customer Experience, Sales & Collections – Voice & Non Voice) with a
demonstrated history of working in the outsourcing/offshoring industry. Skilled in Financial Technology, Contact

Sales TrainingsCustomer ServiceTraining ManagementSales ManagementTraining & Development

One point one solutions

Sr Manager Training (Site Training Head)

Feb 2021 – Jun 2022 · 1 yr 4 mos · Bengaluru, Karnataka, India

Associated with India's leading BFSI, eCommerce, Fintech, Internet Solutions, Device Technologies & Telecom
business.
I believe in team work, developing the skills of team members, and achieving the goal with the power of team.
Believe in inspiring, empowering & motivating the team.
I am an Experienced Training Leader (Customer Experience, Sales & Collections – Voice & Non Voice) with a
demonstrated history of working in the outsourcing/offshoring industry. Skilled in Financial Technology, Contact
Centers, Performance Management, Business Process Outsourcing (BPO), and Team Management & Public
Relations of different businesses like, UPI Banking, Banking – Credit Cards & Personal Loan, e-commerce, Sales-
Technology & Internet Solutions, Telecom, DTH etc. Strong professional with a Post Graduate Diploma in Mass
Communication and Public Relation. Have experienced with India's best service providers of BFSI, eCommerce,
Fintech, DTH and Telecom companies. Sales, Collection, Recovery, Customer Service, Email/Chat/Voice etc.

Training & DevelopmentCustomer Relationship Management (CRM)Performance ManagementCustomer Experience

Teleperformance india

Training Manager

Sep 2018 – Jan 2021 · 2 yrs 4 mos · Indore Area, India · Hybrid

Continuous ImprovementCoachingLearning ManagementTraining & Development

Hgs - hinduja global solutions

Dy. Manager Training

Oct 2015 – Sep 2018 · 2 yrs 11 mos · Bangalore, Durgapur, India

Leading the site training activities for Airtel account, with Prepaid/Postpaid/Data/Upsell/Retention and Super CC business. In different Inbound and Outbound LOBs here working with 1500+ employees at the site.

Continuous ImprovementCoachingLearning ManagementTraining & Development

Teleperformance india

Assistant Manager Training

Aug 2014 – Sep 2015 · 1 yr 1 mo · Jaipur Area, India

Leading Training Function (Dish TV account).

CoachingLearning ManagementKey Performance IndicatorsTraining & Development

Aegis ltd

3 roles

Assistant Manager Training

Oct 2013 – Aug 2014 · 10 mos

Started as an executive operations, moved ahead as a Trainer/Lead Training and AM training.
Have worked for Airtel and Vodafone Account with Postpaid, Prepaid, Tele-verification and escalation desk at different locations. Have been responsible for leading New Hire Training/ TNI/TNA and all training delivery related activities.

Learning ManagementEmployee EngagementTraining & Development

Lead Training

Apr 2012 – Sep 2013 · 1 yr 5 mos

Leading Training Activities for Airtel B&J and Rajasthan Processes.

Learning Management

Product & ProcessTrainer

Feb 2009 – Mar 2012 · 3 yrs 1 mo

Learning Management

Tebx talks (training excellence & business)

Founder & Director

Feb 2009 – Present · 17 yrs 3 mos · Pune, Maharashtra, India · Hybrid

Prabhat khabar

Sub Editor

Apr 2004 – Jun 2007 · 3 yrs 2 mos · Ranchi, Jharkhand, India · On-site

Collaborated closely with Chief Editor Mr. Raghuvansh Narayan Singh to enhance editorial quality.
Covered over 50 high-profile criminal proceedings and more than 10 international sports tournaments.
Managed the Jharkhand Desk, overseeing editorial tasks, page making, and release processes.
Achieved a 10% increase in crime section readership and a 15% increase in sports section readership.

Babasaheb bhimrao ambedkar bihar university (brabu), muzaffarpur

Senator (University Senate)

Apr 2004 – Mar 2005 · 11 mos

Served as a student representative on the University Senate, influencing policy-making decisions in the realm of sports.
Advocated for student interests regarding campus facilities and academic and sports policies, leading to positive outcomes.
Analyzed proposed sports policies, providing critical feedback to ensure student perspectives were integrated.
Collaborated with faculty and administration to enhance the overall student experience at Babasaheb Bhimrao Ambedkar Bihar University.

Investigative ReportingEditorial Leadership

Langat singh (l.s.) college, muzaffarpur

Student Secretary - Sports

Apr 2003 – Mar 2004 · 11 mos

Led administrative and sports functions for Langat Singh (L.S.) College, supporting over 5000 students.
Managed official documentation, meeting minutes, and correspondence to enhance communication.
Streamlined interactions between student representatives and university administration for efficient policy updates.
Organized sports and cultural events and meetings to foster collaboration among diverse student groups.

Strategic LeadershipCommunication