Jul 2023 – Present · 2 yrs 10 mos

• Leading a global team managing T2/T3 vendos across WW Marketplaces.
• Responsible for delivering a topline of $10B+ through a mix of non-paid scaled vendor management, and paid account management service portfolio
• Building scalable tech (Gen-AI, ML based) solutions to deliver Best in Class Vendor Experience while continuously reducing Amazons cost to Serve

Oct 2021 – Jul 2023 · 1 yr 9 mos

Mar 2017 – Oct 2021 · 4 yrs 7 mos

• HR Leader for multiple tech/non-tech teams in India
• Leading a team of Sr HR Business Partners and HR Business Partners supporting business across multiple cities
• Key Responsibilities -
• ○ Developing a Long term vision for cultivating culture,and enabling growth
• ○ Driving operational efficiency through initiatives on talent management, and talent engagement

Feb 2016 – Mar 2017 · 1 yr 1 mo

• Heading Fulfilment for multiple urban Fulfilment Centers in India
• Leading a team of multi skilled managers working across different domains and geographical locations
• Key Roles and Responsibilities include -
• ○ Order Fulfilment from all nodes ensuring a safe environment
• ○ Process Design to continuously improve on key metrics
• ○ People Development

Jun 2013 – Jan 2016 · 2 yrs 7 mos

• Site Lead - Urban FC in Delhi
• Launched and stabilized the site, leading a cross functional team of 10 managers
• Responsible for a team of over 250 people
• Team met global standards for safety, quality and productivity within 3 weeks of launch
• Outbound Operations Manager - Gurgaon
• Led Outbound operations for one of the largest FC for Amazon India, setting multiple network level records for highest volume shipped from a single FC
• Drove multiple Continuous Improvement initiatives for efficiency improvements
• Chairman of the Safety Committee for the building, initiated number of programs to spread awareness on safe working practices
• Site Lead - 3P Site - Mumbai
• Led the first 3P site for Amazon in India over Diwali peak in 2014
• Spearheaded the setting up of processes, training of 3P partner, and sharing of best practices for this new fulfilment model
• Other Key Projects and Initiatives
• Benchmarked key operations practices for Amazon globally and rolled out for India Network
• Core team member for setting up of processes, and people development for a new business launch for Amazon
• Onsite stint in Germany supporting a site during Christmas peak season -2013. Managed shifts of size of 200K customer orders, responsible for over 500 people in a single shift
• Led a team of managers and the set up multiple network processes for Amazon India FC Operations

May 2012 – Jul 2012 · 2 mos · Hazleton, PA

• Identified value/non-value added activities in a process and applied lean concepts to reduce downtime by 50%
• Used Kanban to implement a Just in Time methodology
• Developed a staffing model to optimize indirect staffing to achieve desired response times
• Used queue response techniques to reduce indirect/direct labor ratio and achieved reduction in variation of response times by over 60%