Jul 2015 – Feb 2025 · 9 yrs 7 mos · Bengaluru, Karnataka, India · Hybrid

• Led quality control activities, automating processes to reduce manual effort and error counts.
• Conducted team huddles, meetings, and created dashboards to track daily activities.
• Collaborated with buyers and internal teams, providing process escalations resolutions.
• Ensured timely adherence to deliverables and resolved queries accurately to maintain service standards.
• Reported team performance and process updates to the team lead, ensuring process improvements.
• Trained and mentored new hires, providing continuous development through process improvement initiatives.
• Actively participated in fun committee activities, organizing team-building events.
• Led supplier split activity, indirectly benefiting Tesco through efficiency gains.
• Played a key role in application decommissioning and training the team on new systems.
• Ensure accurate pricing for products, ensuring proper agreements were sent.
• Analyse customer complaints and verify correct supplier charges, generate weekly reports on error trends.
• Maintain detailed documentation of quality standards and process maps.
• Training team members on tools, techniques, and quality requirements to ensure adherence.
• Identify potential risks and implemented risk mitigation strategies.
• Continuous improved testing processes, integrating new tools to enhance workflow efficiency.