Jan 2021 – Feb 2025 · 4 yrs 1 mo

• Led Freshworks CSR & Social Impact efforts to scale from a 1 member org to 15 member org from a few lakhs in CSR to 4Cr+ INR budget and building Freshworks STS Software Academy from early days of 13 students 2 teachers to 90+ students each year & 15 coaching staff. The highlight, is the students finding job opportunities outside of Freshworks after completing the FSSA program.

Oct 2019 – Jan 2021 · 1 yr 3 mos

• looking to hire senior PMs for Freshchat, ping me

Nov 2017 – Oct 2019 · 1 yr 11 mos

• Ideate, Build, Launch & Market free products at freshworks. Grow free product signups & Acquire premium leads for all products of freshworks via free products - Freshping, Freshstatus, Freshinbox

Aug 2015 – Nov 2017 · 2 yrs 3 mos

• Build machine learning team & steer product decisions for all machine learning powered features across freshwork products.

Oct 2012 – Aug 2015 · 2 yrs 10 mos · Chennai Area, India

• Take care of Product & Strategy at FRILP.
• More on Frilp & my role here: http://yourstory.com/2013/11/frilp/

Jul 2011 – Oct 2012 · 1 yr 3 mos · Chennai Area, India

• Owner of all Inbound Product management activities for Pinnacle Grade, an 8Mn$ p.a. revenue product in Education domain used by more than 400 school districts in K-12 segment in USA : http://www.globalscholar.com/products/pinnacle-grade.aspx
• Responsible for:
• 1. Analysis of Customer Needs & customer workflows then ideation of Product features.
• 2. Defining each Product Functionality and Scoping them for multiple Sprints.
• 3. Creating Functional Specification Documents and Mock ups (in Balsamiq) for each Sprint
• 4. Triaging Salesforce issues and Product Bugs with Dev and QA on a weekly basis to clear backlogs and derive a better scope for upcoming sprint.
• 5. Own the Features during each SPRINT, through the development, testing and UAT cycle and handhold field-teams (Implementation Engineers, Education Specialists and Customer-facing-Project managers) to efficiently deliver the features and track feedbacks by doing the below
• a. Test case review with QA
• b. Release Note review with Documentation team
• c. Demo (brown bag session) with Implementation Engineers, Education specialists and Customer-Account-Managers
• 6. Work with outbound Product Manager on Product Road-Map and Process improvements for the upcoming sprints/year.
• Started Social Club and CSR Project One at GlobalScholar with a team of 10 colleagues and conducted 3 Projects benefiting 200+ students'​ education prospects by distributing school kits, emergency lamps and conducting road-show / awareness drive https://picasaweb.google.com/101170262303079202820/ManamaduraiVisit

Apr 2010 – Sep 2012 · 2 yrs 5 mos · Chennai Area, India

• Responsible for building DaD-India-Fund from just an idea into its current shape:
• a) Created and coordinated an executive team to manage/prioritize multiple areas i.e. web-online strategy, finance-accounts-legal and project implementation/member management.
• b) Implemented web 2.0 platform for efficient project/member management and transparent financial transactions.
• c) Over 9 months, coordinated 2 projects for rural/needy students in India, brought on-board 28 active donors and built a corpus of 5,000$ p.a.
• d) Registered Trust in the name of ColoringLives.org and continue to do the DaD activities with new vigor and new team.

Jan 2008 – Jun 2011 · 3 yrs 5 mos

• Understand and translate business needs of investment and reporting teams into technology requirements
• Create functional-specs, mock-ups using Balsamiq and brainstorm the design/usability of proposed solution with business
• Design project plan, scope deliverables/product-features for each phase and track progress using JIRA
• Build technology products/tools working with a global team of 10+ developers located in London, NY and Salt lake city
• Create test cases and coordinate UAT with users of the product i.e. operations, controllers, traders and portfolio managers
• Ensure smooth delivery and manage bug-fixes/new-enhancement requests on an ongoing basis

Jun 2007 – Aug 2007 · 2 mos

• Private Wealth Management Division intern

Aug 2006 – Mar 2008 · 1 yr 7 mos

• Construct Curriculum and design lab experiments
• Deliver lecture and hold office hours
• Grade Homeworks and Assignments