Mar 2022 – Sep 2023 · 1 yr 6 mos · Bengaluru, Karnataka, India

• At BYJU’S, I contributed to scaling sales and operational platforms through product innovation, automation, and data-driven enhancements. Key contributions:
• Conceptualized, designed, and launched a PAN India Gamified Sales Leaderboard, improving Average Performance (APPS) by 20% within the first quarter.
• Integrated Hyperverge’s AI face-match and PII automation APIs, reducing fake lead generation by 30% and strengthening sales pipeline quality.
• Built a Performance Funnel tracking M-O-M and Y-O-Y conversions, enabling faster, data-driven decision-making for sales and marketing leadership.
• Digitized and automated the incentive calculation system, reducing payout processing time by 82% and shifting from monthly to weekly/daily disbursements, enhancing sales motivation.
• Spearheaded the development of an in-house Query Management Platform, replacing Freshchat, saving ₹6M (~$72K) in monthly operational costs.
• Led over 500 user interviews, A/B tests, and usability studies to inform product roadmap decisions, leading to a 15% improvement in customer satisfaction scores (CSAT).
• Authored detailed PRDs, wireframes, and process flow diagrams; collaborated with cross-functional teams (business, tech, analytics, QA) to successfully execute 100+ agile sprints, improving sprint velocity by 18%.
• Analyzed user behavior trends and feedback loops to drive iterative feature improvements, resulting in a 25% increase in Daily Active Users (DAU) over two quarters.

Aug 2019 – Mar 2022 · 2 yrs 7 mos · Greater Indore Area

• At FIITJEE, I combined deep subject expertise with a structured, data-driven approach to enhance the student learning experience and drive academic success. Key contributions:
• Designed and iterated personalized learning modules for the IIT-JEE Maths division, leading to a 25% improvement in student success rates across national-level mock tests.
• Developed and launched an academic performance tracking system, enabling real-time monitoring of student progress, benchmarking performance, and delivering tailored academic interventions.
• Spearheaded the rollout of structured diagnostic tests and SWOT analysis reports, empowering students to identify strengths, address learning gaps, and optimize their preparation strategies.
• Collaborated with curriculum designers, academic counselors, and operational teams to design cohesive learning journeys, improving student retention and satisfaction scores (CSAT) by 20%.
• Conducted regular feedback loops and analytics reviews from student cohorts, using insights to iterate on content delivery methods, resulting in a 30% increase in session engagement rates.
• Introduced mentorship-driven academic support initiatives, directly enhancing 1:1 learning outcomes and improving peer mentoring program adoption among high-performing students.

Dec 2017 – Aug 2019 · 1 yr 8 mos · INDORE

• Identity Access Management Implementation for Aviva Life Insurance, a UK-based insurance company that offers a variety of insurance products, including life insurance, with a 23% market share.
• Collaborated on the deployment of a robust IAM solution for AVIVA Life Insurance, enhancing security and compliance across multiple business units.
• Contributed to a 20% reduction in unauthorized access incidents by implementing Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) for over 5,000 users.
• Developed and optimized scripts in Python to automate key IAM processes, reducing manual efforts by 30% and accelerating system response times.
• Data Analytics & Reporting: Utilized data analysis tools like Power BI to monitor and report on IAM performance metrics, providing actionable insights that led to a 10% improvement in compliance adherence.
• PowerShell Scripting: Created PowerShell scripts to manage Active Directory user accounts, improving efficiency and accuracy in access management.
• Database Management: Wrote SQL queries to generate reports and analyze user access data, supporting compliance and audit requirements

May 2016 – Jun 2016 · 1 mo · Greater Indore Area

• Worked on transmission network analysis and optimization projects to improve system reliability and load efficiency across 500+ km of transmission lines. Key contributions:
• Performed in-depth failure mode analysis across 30+ critical transmission nodes, identifying infrastructure vulnerabilities and recommending risk mitigation strategies to engineering leadership.
• Supported load flow analysis using industry-standard simulation tools (e.g., ETAP, PowerWorld Simulator) across primary and secondary transmission lines, accurately predicting bottlenecks under peak load conditions with 95% simulation accuracy.
• Assisted in developing upgrade recommendations for 15+ high-priority transmission segments, proposing system reinforcements projected to enhance load handling capacity by 20%.
• Collaborated with senior electrical engineers to prepare technical reports summarizing analysis findings, simulation results, and optimization proposals, contributing to the groundwork for future infrastructure modernization initiatives.