Dec 2020 – Jan 2022 · 1 yr 1 mo · India

• Suggesting improvements needed in different B2B & B2C operations.
• Ensuring that operational resources are properly allocated in relation to daily
• operational needs.
• Managed all operation issues, malfunctions and faults, using excellent
• problem-solving abilities to resolve matters promptly.
• Overview and identify the improvement area and worked in a team to
• achieve the goal.
• Client meeting to overview service and worked with team to take corrective
• action and ensure client satisfaction.
• Perform quality controls and monitor satisfaction KPIs.
• Participating in monthly MMR to add the value in services.
• Negotiating contracts with suppliers and vendors to obtain the best pricing.
• Lead the product implementation project with a cross functional group
• of internal stakeholders representing EHS design, project coordination,
• field operations, and product management.
• Ensuring that operational resources are properly allocated in relation to
• daily operational needs.
• Improve profitability Communicating with upper management to
• develop strategic operations goals.

Jul 2012 – Nov 2020 · 8 yrs 4 mos · Delhi ncr

• Managing customer interactions and operational activities fulfillment.
• Worked as a Security manager at multiple site work with ground team to
• ensure quality of the site.
• Taking round with supervisor and identifying improvement area and work
• closely with team till closer.
• Keeping track of and updating existing and new data Ensure all operations
• are carried on in an appropriate, cost- effective way Improve
• operational management systems.
• Processes and best practices Day to day Report & Chart Creations,
• Google Sheet data handling, Advance Excel, Power Point Presentation and
• Published reports inboard meeting.
• Communicating with upper management to develop strategic
• operations goals.
• Highlight any concerns to Operations Manager, Team handling,
• Coordinate with field team, City Heads and trackers updates.
• Formulate strategic and operational objectives Examine financial data and
• use them to improve profitability.