Oct 2025 – Present · 8 mos

• I work with some of the coolest Mid Market Enterprise clients and help them win big through LinkedIn.

Oct 2024 – Oct 2025 · 1 yr

• Manage a $6M+ ARR book of business across Global Enterprise and Mid-Market accounts, acting as a trusted advisor to HR, TA, and C-suite leaders.
• Co-develop success plans aligned with customers’ hiring, branding, and digital transformation goals, and execute value-led engagement strategies with measurable outcomes.
• Lead change management and drive adoption of AI-powered features through scaled trainings, pilots, and stakeholder briefings.
• Identify integration opportunities within client tech stacks and collaborate cross-functionally to enhance implementation and long-term value.
• Co-led Gong adoption across India, enabling better call intelligence, stakeholder visibility, and onboarding support for new team members.
• Guide onboarding of new CSMs by sharing best practices around value articulation and encouraging adoption of modern CS strategies.
• Support vendor enablement by helping partners align with LinkedIn’s product capabilities and customer engagement expectations.
• Led India’s Customer Success Story initiative and represented the region at the APAC level to highlight strategic client outcomes.
• Key Impact:
• Maintained <15% churn across a diverse portfolio through early risk detection, proactive engagement, and tailored success planning.
• Secured multi-year renewals for key enterprise accounts, reducing churn risk and strengthening long-term partnerships.
• Partnered cross-functionally to drive account growth by aligning LinkedIn’s solutions with evolving client goals.
• Led product activation and engagement across 90+ accounts, embedding into workflows and scaling adoption.
• Influenced HR, TA, and C-suite leaders across APAC, EMEA, and North America to support global hiring strategies and ROI realization.
• Mentored new team members, promoted innovation in value delivery, and drove nationwide Gong adoption to elevate CS execution.
• Amplified regional impact through CS storytelling, representing India’s success at the APAC level.

Oct 2022 – Oct 2024 · 2 yrs

• Owned success planning, onboarding, and adoption strategies for 100+ enterprise and mid-market clients, managing a $5M ARR portfolio across industries.
• Delivered tailored product enablement and usage insights to accelerate ROI and improve long-term engagement across diverse user cohorts.
• Successfully converted multiple accounts from annual to multi-year renewals, mitigating churn risk and deepening strategic client relationships.
• Collaborated cross-functionally with Sales, Product, and Support to remove roadblocks, scale impact, and influence future feature releases.
• Guided Customer Success hires, supported onboarding journeys, and shared success frameworks to improve time-to-ramp and client impact.
• Influenced internal teams to adopt new messaging and value articulation strategies, driving better alignment with customer needs.
• Assisted vendor teams in adapting to product features and customer workflows to ensure seamless service delivery.
• Played a key role in India’s Customer Success Story program, surfacing measurable wins and contributing to regional visibility at the APAC level.
• Key Impact:
• Maintained <15% churn across a high-volume, diverse portfolio through proactive risk management and consistent success plan execution.
• Contributed to 2×–3× account growth by identifying upsell paths and aligning LinkedIn solutions with evolving customer priorities.
• Drove widespread product adoption at scale, using insights and value benchmarking to deliver measurable outcomes.
• Influenced HR, TA, and business leaders across corporate organizations in APAC, supporting change management, strategic alignment, and platform ROI realization.