Shifa Naaz

Business Development Executive

Dubai, United Arab Emirates6 yrs 9 mos experience

Key Highlights

  • Over 5 years of experience in data analytics.
  • Reduced inefficiencies by up to 20% through data solutions.
  • Improved decision-making speed by 30% with automated dashboards.
Stackforce AI infers this person is a Business Intelligence Analyst with expertise in data analytics across retail, logistics, and e-commerce sectors.

Contact

Skills

Core Skills

Business Intelligence (bi)Data AnalysisBusiness Process ImprovementCustomer Relationship Management (crm)Technical SupportCommunication

Other Skills

Account ManagementAnalyticsBusiness CommunicationsBusiness Intelligence ToolsBusiness ProcessCustomer SatisfactionDAXData AggregationData Analysis and Decision ToolsData AnalyticsData CleaningData CollectionData EthicsData ExtractionData Integrity

About

Hi, I'm Shifa Naaz. I am dynamic and detail-oriented Business Intelligence Analyst with over 5 years of combined experience in customer service and data analytics across the retail, logistics, and e-commerce sectors. Adept at transforming business challenges into actionable insights using tools like SQL, Python, Power BI, Tableau, and Excel. My strong foundation in customer service has honed my communication, problem-solving, and stakeholder collaboration skills, making me uniquely effective in understanding user pain points and translating them into impactful data solutions. Proven track record of optimizing operations, reducing inefficiencies by up to 20%, and improving decision-making speed by 30% through automated data pipelines, interactive dashboards, and advanced analytics. I bring a customer-centric mindset to BI, ensuring that data solutions are not only technically sound but also aligned with real-world business needs. Passionate about using data to drive growth and improve user satisfaction. I have a strong desire to use my analytical, interpretive, and communication skills along with my optimistic attitude to advance my career and contribute to the success of any organization. I am passionate about the world of data and analytics and want to use my skills and knowledge to make a difference. Let's get in touch and explore opportunities to work together in the exciting field of data science and analytics! You connect with me: Email: shifanaaz2021@outlook.com GitHub: https://github.com/Shifanaaz125 Kaggle: https://www.kaggle.com/shifanaaz125

Experience

6 yrs 9 mos
Total Experience
11 mos
Average Tenure
1 yr
Current Experience

Contract based analyst

Business Intelligence Analyst

Jun 2025Present · 1 yr

PresentationsData ExtractionData AnalysisData CollectionData ManagementData Integrity+6

Neodocto inc

Data Analyst

Dec 2023May 2025 · 1 yr 5 mos

Data ManagementPresentationsReporting MetricsData AnalysisData CollectionBusiness Process+9

The sparks foundation

Data Science and Business Analytics intern

Apr 2023Nov 2023 · 7 mos · Remote

Business Intelligence (BI)

Career break

Career transition

Aug 2022Apr 2023 · 8 mos

  • I started my career in customer service, where I developed strong communication and problem-solving skills. Over time, I became deeply interested in how data drives business decisions, which led me to pursue a career in Data Analytics.
  • I upskilled by learning Excel, SQL, Power BI, Tableau, and Python, and completed certifications like the Google Data Analytics Professional Certificate. To gain practical experience, I worked on real-world projects, freelanced, and took on internships.

Webhelp

Contact Center Associate

Mar 2021Aug 2022 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Logistics ManagementCustomer Relationship Management (CRM)E-CommerceMicrosoft ExcelCustomer Satisfaction

Majorel

Tech Support Specialist

Jul 2019Oct 2020 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Technical SupportCustomer Relationship Management (CRM)E-CommerceMicrosoft ExcelSalesforceCustomer Satisfaction+1

Startek

Customer Relationship Manager

Sep 2018Feb 2019 · 5 mos · Noida, Uttar Pradesh, India · On-site

CommunicationE-CommerceDigital Payment

Education

Delhi University

Master of Business Administration - MBA

Sep 2024Aug 2026

Delhi University

Bachelor of Arts - BA

University of Delhi

Master of Business Administration - MBA

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