S

Shijoy Shibu

Associate Partner

Bengaluru, Karnataka, India4 yrs 6 mos experience

Key Highlights

  • Over 3 years of diverse marketing experience.
  • Expert in customer relationship management and retention.
  • Proven track record in driving business growth.
Stackforce AI infers this person is a Marketing Professional with expertise in B2C and Retail sectors.

Contact

Skills

Core Skills

Vendor ManagementCategory ManagementCustomer Relationship Management (crm)Sales & MarketingSales ManagementVisual MerchandisingCustomer ServiceBusiness DevelopmentSales

Other Skills

Attention to detailsCold CallingCommunicationConsumer BehaviorCustomer RetentionCustomer SatisfactionDeal ClosureHR TechInbound Lead GenerationInbound MarketingLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Word

About

Passionate, cross-functional, creative and results-driven marketing professional with over 3+ year of experience in vendor management, category management, corporate sales, front end store operations & visual merchandising. Also few internship experience on the field of B2B and B2C sales. I'm a believer that customer mindset drive major decisions, but with fresh creativity to support it & with the goal of aggressively growing the customers acquisition part for any organization. Specialized in marketing and understanding the trends especially the changes that have occurred over the past few years and how organizations can embrace those changes to get to the next level is the key role that has been played during my industry exposure as an employee and as an intern at various organizations. It's my job to understand the growth objectives and issues that a company is facing and identify ways to solve those problems. I’m truly dedicated and responsible about my work and always eager to connect with other marketers and clients. While I enjoy all aspects of my job, I think my favorite stage of any project is working with the client or business unit leader to understand his or her business objectives. As we go through that collaborative process, the ideas start to flow which helps is more amount of learning and that’s always the fun part.

Experience

4 yrs 6 mos
Total Experience
1 yr 3 mos
Average Tenure
8 mos
Current Experience

Swiggy

Category Lead

Oct 2025Present · 8 mos · Bengaluru, Karnataka, India · On-site

Flipkart

Category Operations Executive

Jun 2023Oct 2025 · 2 yrs 4 mos · Bangalore Urban, Karnataka, India · On-site

Vendor ManagementBusiness DevelopmentCategory Management

Advantage club technologies inc

Manager - Corporate Alliances

Feb 2023Jun 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

  • Maintained and developed customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Communicated effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth.
  • Maintain existing customer success metrics and data as directed
  • Collaborated, solved problem, and strategized application based meetings with the client.
  • Prepared necessary documents or visuals for the client to demonstrate the performance of campaigns; analyzed trends to identify areas of improvement.
  • Worked with the sales and marketing team to drill customer references and develop case studies
  • Reviewed customer complaints and concerns and helped to improve all aspects of the customer experience with the company
  • Held product demonstrations for customers and their employees
  • Helped in Improving the onboarding process.
HR TechCustomer Relationship Management (CRM)Sales & MarketingStrategic CommunicationsCustomer Retention

Aditya birla fashion and retail ltd.

Assistant Manager at Van Heusen, ABFRL

Sep 2021Nov 2022 · 1 yr 2 mos · Bangalore Urban, Karnataka, India

  • Roles and Responsibilities:
  • . Managed a team (CCA's) and a floor area of 4500sqft
  • . Reduced lead time for online orders by 3%
  • . Drove business through managing particular category (women's wear) and attaining growth by up selling and cross selling.
  • . Visual Merchandising and Front end store operations
  • . Inventory Management
  • . Shrinkage Control
Sales ManagementTrainingProblem SolvingShrink ManagementRetail Category ManagementCustomer Service+9

Flipspaces

Business Development Executive

Jan 2021Mar 2021 · 2 mos · Bhilai, Chhattisgarh, India

Problem SolvingNegotiationBusiness DevelopmentCustomer ServiceInbound Lead GenerationSales+9

Funedulearn

Inside Sales Executive

Sep 2020Dec 2020 · 3 mos

Problem SolvingBusiness DevelopmentCustomer ServiceSales & MarketingCustomer SatisfactionTeamwork+1

Houseitt

Brand Associate

Aug 2020Aug 2020 · 0 mo · Delhi, India

Problem SolvingCustomer ServiceSales & MarketingCustomer SatisfactionTeamworkMicrosoft Office

Aditya birla fashion and retail ltd.

4 roles

Intern - Summer 19 Trade Show

Jul 2019Jul 2019 · 0 mo · Bengaluru, Karnataka, India

  • Intern - Trade Show by Madura Fashion and Retail
Problem SolvingCustomer ServiceSales & MarketingCustomer SatisfactionTeamworkLeadership+1

Intern - Autumnwinter 19 Trade Show

Feb 2019Feb 2019 · 0 mo · Bengaluru, Karnataka, India

  • Intern - Madura Fashion and Retail Trade Show
Problem SolvingCustomer ServiceSales & MarketingCustomer SatisfactionTeamworkLeadership+1

Intern - Spring 18 Trade Show

Aug 2018Aug 2018 · 0 mo · Bengaluru, Karnataka, India

  • Interned with Madura Fashion and Retail during the Spring 18 Trade show.
Problem SolvingCustomer ServiceSales & MarketingCustomer SatisfactionTeamworkLeadership+1

Intern - Autumn 18 Trade Show

Feb 2018Feb 2018 · 0 mo · Bengaluru, Karnataka, India

Education

INDUS BUSINESS ACADEMY - IBA, BANGALORE

Post Graduate Diploma in Management - PGDM/ MBA — Marketing and International Business

Jan 2019Jan 2021

Bangalore University

Bachelor of Business Administration - BBA — Marketing

Jan 2017Jan 2019

Delhi Public School - India

CBSE class 12th — Commerce

Jan 2014Jan 2015

Delhi Public School, Bhilai

CBSE Class 10th — Basic

Jan 2012Jan 2013

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