Shirvari Gupta

Operations Associate

New Delhi, Delhi, India6 yrs 3 mos experience

Key Highlights

5+ years in strategic insights and data research.
Expert in data-driven decision-making and competitive analysis.
Proven leadership in team management and project execution.

Stackforce AI infers this person is a data-driven professional in SaaS and Fintech sectors.

Contact

Skills

Core Skills

Data And Competitive AnalysisTeam Management And LeadershipData Analytics (excel, Power Bi)Customer Satisfaction (csat)Data Analysis

Other Skills

Analytical SupportCorporate ResearchOperations ManagementAdministrationSupply Chain ManagementMicrosoft ExcelMicrosoft OfficeBusiness AnalysisAuditingMicrosoft PowerPointTeam LeadershipTeam ManagementTeamworkLeadershipTeam Motivation

About

I'm a Strategic Insights & Data Research professional with 5+ years of experience across SaaS, tech, customer service, and team management. I specialize in uncovering customer and competitor insights that inform high-impact strategy, optimize positioning, and drive measurable growth. My work blends quantitative analysis, qualitative research, and competitive intelligence to guide decision-making and uncover opportunities in fast-paced, ever-evolving markets. Whether it's evaluating new market potential, crafting go-to-market plans, or supporting pricing and product strategy— I bring a data-driven mindset and business-first thinking to every challenge. Core Strengths: •⁠ ⁠Data and Competitive Analysis •⁠ ⁠Strategic & Go-to-Market Planning •⁠ ⁠Data Analytics (Excel, Power BI) •⁠ ⁠Team Management and leadership •⁠ ⁠Survey Design, Focus Groups & Desk Research I've contributed to leadership decisions, optimized pricing strategies, and built research systems that improve speed and accuracy-making insights more actionable. My cross-industry exposure makes my skills highly transferable to any industry looking to leverage insights for strategic growth.

Experience

6 yrs 3 mos

Total Experience

1 yr 9 mos

Average Tenure

3 mos

Current Experience

Paytm

Team Manager Escalations and Partner Operations

Feb 2026 – Present · 3 mos · Delhi, India · On-site

Serve as primary SPOC for banks, NBFCs, and lending partners — managing SLAs, governance reviews, audits, and strategic escalations to maintain partnership health.
Lead cross-functional collaboration with Product and Tech teams to drive digital collections automation, dialer enhancements, and analytics improvements — informing product roadmap through operational insights.
Present recovery performance, strategic insights, and action plans to senior leadership and external stakeholders, synthesizing complex data into clear executive narratives.
Drive process improvement initiatives across digital and partner channels, optimizing operational capacity and reducing portfolio risk through data-driven strategies.
Manage vendor and agency partners through scorecards, incentive plans, and capacity optimization frameworks — ensuring compliance with RBI guidelines and fair practices.
Lead, mentor, and scale high-performing teams covering hiring, training, and succession planning to support business growth objectives.

Analytical SupportCorporate ResearchOperations ManagementAdministrationSupply Chain ManagementData and Competitive Analysis+1

Amazon

5 roles

Team Manager

Dec 2024 – Jan 2026 · 1 yr 1 mo

Directed 10 comprehensive research projects focused on customer satisfaction and user journeys in the service and SaaS sectors.
Developed data visualization dashboards in Power BI to enhance decision-making for internal and customer-facing initiatives.
Led and mentored 30 stakeholders, emphasizing performance management and skill development.

Microsoft ExcelMicrosoft OfficeData Analytics (Excel, Power BI)Customer Satisfaction (CSAT)

Team Manager

Promoted

Jul 2021 – Dec 2024 · 3 yrs 5 mos

Managed a team of 20–30 associates, focusing on performance management and operational KPIs.
Executed over 40 learner interviews to assess CSAT, NPS, and onboarding experiences.
Conducted qualitative research for the Associate Transaction Monitoring project, enhancing digital learning.
Delivered soft skills training to improve service quality for new hires and tenured associates.

Data AnalysisBusiness AnalysisAuditingMicrosoft PowerPointMicrosoft ExcelTeam Leadership+9

Support Supervisor

Jun 2021 – Dec 2024 · 3 yrs 6 mos

Team Manager

Aug 2020 – Jul 2021 · 11 mos

Led a team of 20-30 associates, focusing on performance management and leadership development.
Identified customer issues and implemented effective solutions to enhance satisfaction.
Standardized workflows to improve operational efficiency and communication across teams.