Shitij Agrawal

DevOps Engineer

Delhi, India4 yrs experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Developed AI solutions reducing support costs by 40%
Led backend API development for analytics dashboard
Strong foundation in back-end development and problem-solving

Stackforce AI infers this person is a Backend-focused Software Engineer with expertise in AI and analytics solutions.

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Skills

Core Skills

Back-end Web DevelopmentConversational Ai

Other Skills

Application Programming Interfaces (API)Back-end OperationsC (Programming Language)Data ModelingDatabase DesignDeepgramElevenLabsGPTGeneral ProgrammingGitJavaMicroservicesMongoDBMultithreaded DevelopmentMySQL

About

Results-driven Software Development Engineer with a strong background in back-end development and a passion for problem-solving. Graduated from IIT Delhi. Formerly a part of the esteemed Jio Platforms team, I thrive in collaborative environments and leverage my skills to ensure system stability and optimize performance. Committed to delivering innovative solutions and eager to contribute my technical acumen to a dynamic and forward-thinking organization.

Experience

4 yrs

Total Experience

2 yrs

Average Tenure

2 yrs 9 mos

Current Experience

Sears holdings india

Senior Technical Associate

Sep 2023 – Present · 2 yrs 9 mos · Hyderabad, Telangana, India · Remote

Led the development of an AI-powered virtual care agent that replaced traditional call centers by autonomously handling multilingual calls using Deepgram (STT), GPT, and ElevenLabs (TTS) for personalized customer support. Enabled service order booking/rescheduling with no human involvement, reducing support costs by 40% and boosting repair bookings by 25%.
Built a multithreaded messaging bot using Snowflake SQL to notify customers of weather- or part-related service disruptions. Enabled interactive rescheduling and auto-generated stakeholder reports, improving reschedule turnaround by 60%.
Led a 3-member team to develop backend APIs for a company-wide analytics dashboard tracking repairs, profits, and appliance trends. Migrated from static to dynamic APIs, cutting server memory/cache usage and improving query performance through optimized MongoDB design.
Developed a web-based video conferencing tool using Twilio Video APIs, supporting screen sharing and multi-user sessions with WebSocket-based communication.

Conversational AIPrompt EngineeringMongoDBBack-End Web DevelopmentSQLMultithreaded Development+8

Jio

Software Engineer

May 2021 – Aug 2022 · 1 yr 3 mos · Mumbai, Maharashtra, India

Contributed to backend architecture and development of a cloud management system, building scalable RESTful APIs (Spring Boot) to handle cloud subscription lifecycles (purchase, cancel, renew) across multiple vendors.
Collaborated with frontend and backend teams to deliver unified platform features and enhance overall system performance.
Designed and maintained database schemas for efficient handling of subscriptions, usage data, and user information.
Diagnosed and resolved issues during production deployments through log analysis, ensuring minimal downtime and system stability.

RESTful architectureSpring BootSQLDatabase DesignProblem SolvingBack-End Web Development