Shivam Sahu

Co-Founder

Bengaluru, Karnataka, India4 yrs experience

Most Likely To Switch

Key Highlights

Experienced in customer relationship management and technical support.
Proven leadership in mentoring and teaching roles.
Skilled in developing AI-based applications and technical documentation.

Stackforce AI infers this person is a Fullstack Developer with experience in EdTech and SaaS industries.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Technical SupportCommunicationTeam LeadershipProject ManagementAnalytical SkillsYouth MentoringWeb DesignInformation TechnologyLeadershipReactWeb DevelopmentTeachingEvent PlanningMarketing StrategyPublic Speaking

Other Skills

Account ManagementAutomationBusiness AcumenBusiness DevelopmentBusiness PlanningBusiness Relationship ManagementC (Programming Language)C++Cascading Style Sheets (CSS)Client OnboardingClient ServicesCloud ComputingCold CallingCommunication TrainingComputer Graphics Design

About

I am 4th year student at LPU Jalandhar. I love connecting with new people and I adore the ones who share a vision to impact the world in a positive way . I try to keep myself updated with the new technologies and also to link up my university education with real-life project . I am enthusiastic and have always strived to do the best . You can find me usually sipping up a coffee or probably reading a novel . I love to write a beautiful line of code, try out new things ,and travel. I've always be wanted to spread happiness and help people smile through their difficult time, which is one of the reason for me to join the National Service Scheme(NSS) which is the biggest Public Service Program conducted by the Indian Minister of Youth Affairs and Sports. l love pen down my thoughts and express myself in writing.

Experience

4 yrs

Total Experience

1 yr

Average Tenure

1 yr 8 mos

Current Experience

Zolo

Technical Customer Success

Oct 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Onboard new customers, guiding them through platform adoption and setup.
Manage SWAP and room interchange requests efficiently to ensure customer satisfaction.
Promote and support digital adoption of Zolo’s platform features.
Collaborate with cross-functional teams including operations, support, and product for smooth service delivery.
Monitor customer feedback and resolve issues promptly to enhance user experience.

Customer Relationship Management (CRM)Technical SupportAccount ManagementClient OnboardingCustomer EngagementProcess Optimization+2

Microsoft

Mentee

May 2022 – Jul 2022 · 2 mos · Delhi, India · Remote

I made the System Recommendation ,This is an AI based web application in which you can search for any Hollywood Movie. This application will provide all
the information related to that movie, does sentiment analysis on the movie reviews fetches reviews with analysis. the
most interesting part, this application will provide you the top 15 movie recommendations based on your search It
tracks the user activity so it gives 15 movie-suggestions based on your previous search.
Used React for the fronted part deployed on firebase a flask API is deployed on heroku to connect python notebooks to
frontend.

Analytical SkillsLeadershipInterpersonal SkillsTeamworkInformation Technology

Mstc punjab

Technical Writer

Jan 2022 – Oct 2023 · 1 yr 9 mos · Punjab, India · On-site

Create clear and concise technical documentation for products and processes.
Collaborate with engineers, product managers, and experts to gather technical information.
Translate complex technical concepts into user-friendly manuals, guides, and online help.
Ensure documentation is accurate, up-to-date, and easy to understand.
Support product adoption by enhancing user experience through effective content.
Edit and proofread technical documents for clarity and consistency.

Team LeadershipCommunicationEvent PlanningTeamworkBusiness Relationship Management

Coding blocks

SuperHero

Jan 2022 – Apr 2023 · 1 yr 3 mos · Delhi, India · Remote

I am member of Coding Block community in my college as a SuperHero , here where are help the students in their technical part and organized the event related to tech field

Analytical SkillsProject ManagementMarketing StrategyBusiness PlanningBusiness Relationship Management

Desh ke mentor

Mentor

Dec 2021 – Oct 2022 · 10 mos · Delhi, India

I am right now mentoring the students as a SUPERB MENTOR with the help of Desh Ke Mentor .

Youth MentoringTeacher Training

Robin hood army

2 roles

Teacher

Promoted

Oct 2021 – Jul 2022 · 9 mos · Prayagraj, Uttar Pradesh, India

I love teaching and wants to help poor and needed people those who wants to study .
because of this we will change the world .

Web DevelopmentTutoringTeacher Mentoring

Volunteer

Aug 2021 – May 2022 · 9 mos · Prayagraj, Uttar Pradesh, India

I am volunteer in Robin Hood Army as a teacher .

Online Help DevelopmentTechnical SupportFood Service

Gdsc

Member

Aug 2021 – Oct 2022 · 1 yr 2 mos · Jalandhar, Punjab, India · On-site

I am a member of Google developer students clubs,

Public AdministrationCommunicationCloud ComputingWeb DesignKey Performance IndicatorsWeb Applications+1

Girlscript summer of code

Campus Ambassador

Aug 2021 – Oct 2021 · 2 mos · New Delhi, Delhi, India

I am starting new position at GirlScript Summer of Code as a campus ambassador

Unacademy

Academic Mentor

Jul 2021 – Jan 2022 · 6 mos

Solving the doubt for JEE-Mains aspirants.
Held the guidance session every week.
Taught Mathematics to JEE MAINS Aspirants.

CommunicationTeaching

Designs-in

Marketing Support Executive

Jul 2021 – Aug 2021 · 1 mo · Delhi, India · Hybrid

Assisted in planning and executing marketing campaigns.
Coordinated with sales and creative teams for promotional activities.
Managed digital marketing efforts and monitored campaign performance.
Supported market research and data analysis to optimize strategies.
Maintained customer databases and client communications.
Ensured smooth collaboration across departments to maximize effectiveness

Product DesignMarketing StrategyLogo DesignGraphic DesignDigital MarketingMarket Research+3

Hack this fall 2.0

Hackthon Evangelist

Jun 2021 – Oct 2021 · 4 mos · Remote

i was work as a Hackathon Evangelist in their second hackathon which is organized in 2021 and i was also recognised as a 5 top performer in their hackathon .

Analytical SkillsLeadershipEvent PlanningTeamworkInformation Technology

Pentaomnia

Public Speaker

Apr 2021 – Apr 2021 · 0 mo · Hybrid

I has successfully completed the one month internship program as Speaker and Cordinator at Pentaomnia Pvt.Ltd in Youth Influencers Forum, under the guidance of Mr. Mahammad Shahid.

Public RelationsPublic Speaking