S

SHIVAM SHARMA

Operations Associate

Gurgaon, Haryana, India4 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Proficient in Salesforce Administration and CRM Analytics.
Experienced product trainer for CRM Analytics and Einstein Discovery.
Strong background in web development and database management.

Stackforce AI infers this person is a Salesforce-focused professional with strong web development skills in the SaaS industry.

Contact

Skills

Core Skills

Salesforce AdministrationCrm AnalyticsCrm ImplementationApplication DevelopmentWeb Development

Other Skills

AI SpecialistAPIsAgentforceAnalysisAnalytical SkillsAnalyticsAnalytics StudioApex ClassesApex TriggersApp BuilderArtificial Intelligence (AI)Aura ComponentsBRD'sC (Programming Language)Change Data Capture

About

Young and ardent professional with an appetite for singing, playing musical instruments and travelling. Skilled in Salesforce Administration, CRM Analytics, Forecasting, Territory Management, Einstein Prediction Builder, Agentforce, Flows, Reports and Dashboards, User handling, Data Management, Email Delivery and Salesforce Mobile Apps. I am a strong IT professional, with a bachelors degree in Computer Science Engineering with specialisation in Cloud Computing.

Experience

4 yrs 3 mos

Total Experience

1 yr

Average Tenure

2 yrs 7 mos

Current Experience

Salesforce

2 roles

Technical Support Engineer

Promoted

Aug 2025 – Present · 10 mos · Hyderabad, Telangana, India · On-site

1. System Administration.
2. Salesforce Sales Cloud Consultant.
3. CRM Analytics and Einstein Discovery.
4. Agentforce, GenAI, TableauNext and Data Cloud
5. Product Trainer for CRM Analytics and Einstein Discovery, Pipeline Forecasting, Enterprise Territory Management and Einstein Prediction Builder.
6. Integrations, Flows, Apex Classes, Apex Triggers, LWC and Aura Components.
7. APIs, SOQL, SAQL.

System AdministrationSalesforce Sales Cloud ConsultantCRM AnalyticsEinstein DiscoveryAgentforceGenAI+16

Associate Technical Support Engineer

Oct 2023 – Jul 2025 · 1 yr 9 mos · Hyderabad, Telangana, India · On-site

1. System Administration.
2. Salesforce Sales Cloud Consultant.
3. CRM Analytics and Einstein Discovery.
4. Pipeline Forecasting, Enterprise Territory Management and Einstein Prediction Builder.
5. Product Trainer for CRM Analytics and Einstein Discovery.
6. Email Deliverability and Desktop Integration within Salesforce.
7. Feature Activations and Mobile
8. Tableau Next and Data Cloud

System AdministrationSalesforce Sales Cloud ConsultantCRM AnalyticsEinstein DiscoveryPipeline ForecastingEnterprise Territory Management+9

Silverpush

Salesforce Administrator

May 2023 – Sep 2023 · 4 mos · Gurugram, Haryana, India · On-site

1. Salesforce Introduction and Training (IST, EMEA and AMER Regions)
2. CRM Implementation
3. Analysis and Error Handling
4. Reporting and Dashboard
5. User, Roles and Profiles Management
6. Salesforce Administration

Salesforce TrainingCRM ImplementationAnalysisError HandlingReportingDashboard+2

Bluemonk ventures

Salesforce Administrator

Apr 2022 – Apr 2023 · 1 yr · Gurugram, Haryana, India · On-site

1. Salesforce Administration
2. Application Development
3. User Issue Handling
4. Understanding Workflows, BRD's, Data Model and Wire Frames

Salesforce AdministrationApplication DevelopmentUser Issue HandlingUnderstanding WorkflowsBRD'sData Model+1

Searchosis marketing

2 roles

PHP Web Developer

Oct 2021 – Feb 2022 · 4 mos · Gurugram, Haryana, India · On-site

1. Database Handling
2. Website Design and Development
3. Content Creation and Addition
4. E-Learning Platform Development (Moodle)
5. Graphic Designing
6. Wordpress Website Development

Database HandlingWebsite DesignContent CreationE-Learning Platform DevelopmentGraphic DesigningWordPress Website Development+1

Wordpress Developer Trainee

Jul 2021 – Sep 2021 · 2 mos · Gurugram, Haryana, India · On-site

1. Database Handling
2. Server Side Scripting
3. Website Design and Development
4. Content Creation and Addition
5. E-Learning Platform Development (Moodle)
6. Graphic Designing

Database HandlingServer Side ScriptingWebsite DesignContent CreationE-Learning Platform DevelopmentGraphic Designing+1

Education

Manav Rachna Educational Institutions

Bachelor of Technology - BTech — Computer Science

Jan 2017 – Jan 2021

Ajanta Public School

10+2 — Non-Medical

Apr 2015 – Mar 2017

COLONEL'S CENTRAL ACADEMY

10th — All Subjects

Apr 2013 – Mar 2015

Stackforce found 100+ more professionals with Salesforce Administration & Crm Analytics

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