Shivang Monga

Operations Associate

Kot Kapura, Punjab, India3 yrs 9 mos experience

Key Highlights

Expert in Smart Trading application management.
Strong background in operations and technical support.
Proficient in healthcare software production environments.

Stackforce AI infers this person is a SaaS Operations Engineer with a focus on healthcare applications.

Contact

Skills

Core Skills

Operations ManagementApplication PerformanceQuality AssuranceCustomer CommunicationProduction ManagementTechnical Support

Other Skills

Account ManagementAdobe XDC (Programming Language)Client OnboardingConflict ResolutionCore JavaCustomer Escalation ManagementCustomer Relationship Management (CRM)Customer RetentionCustomer SuccessDigital MarketingEDIEdifecs SpecBuilderEdifecs XEngineEnglish

About

Edifecs drives application performance and operational excellence, leveraging skills in Smart Trading, configuration changes, and custom tool development. Collaboration with developers and administrators ensures optimized scalability and seamless upgrades for hosted solutions. Holding an MTech in Data Science from BITS Pilani and a BE in Computer Science from Chitkara University, the focus remains on advancing technical competencies and client outcomes. Passionate about building efficient systems that meet operational needs while fostering collaboration and innovation.

Experience

3 yrs 9 mos

Total Experience

2 yrs 11 mos

Average Tenure

10 mos

Current Experience

Cotiviti

Operations Engineer

Aug 2025 – Present · 10 mos · Remote

Manage end-to-end operations for Edifecs hosted or customer-hosted Smart Trading application instances including deploying upgrades, making configuration changes, managing day-to-day submission operations, building custom tools and utilities, creating Adhoc reports/queries
Collaborate with software developers and system administrators to optimize application performance and scalability using containerization and orchestration technologies.
Create and provide ad hoc reports based on need to support the client operations

Smart Tradingconfiguration changescustom tool developmentapplication performancescalabilitycontainerization+4

Edifecs

2 roles

Operations Engineer

Apr 2024 – Jul 2025 · 1 yr 3 mos

Conduct initial testing of Edifecs products to ensure they meet the required standards before being made available to customers.
Facilitate communication with customers regarding released Edifecs products, ensuring timely updates and addressing queries.

product testingcustomer communicationQuality AssuranceCustomer Communication

Associate Operations Engineer

Jul 2022 – Mar 2024 · 1 yr 8 mos

Responsible for managing and maintaining production environments for healthcare software products
Provide support and technical assistance to clients in troubleshooting and resolving technical issues
Design and implement monitoring and alerting solutions to ensure high availability of production environments

production environment managementtechnical supportmonitoring solutionsProduction ManagementTechnical Support