Dec 2015 – Dec 2016 · 1 yr · Gurgaon, India

• First level processing of certain IP deliverables, such as Vendor Creation, sorting of Mailbox for all the invoice related mails.
• Monitor work progress by tracking activity; resolving problems raised by client users or other third parties such as the CRO; publishing progress reports; recommending actions
• Create and allocate requests on Axiom and client technology platforms
• Generate daily priority reports for team members and working with them to re-prioritize tasks
• Track productivity and efficiencies within the team
• Prepare reports on metrics by collecting, analysing, and summarizing information and trends

Mar 2014 – Dec 2015 · 1 yr 9 mos · Gurgaon, India

• Processing all invoice and non-payroll payments. These are typically payments for supplies, equipment, service agreements, and other purchases made to vendors.
• Preparing daily, weekly and monthly performance reviews which needs to be shared with clients
• Preparing the SLA Report, Rejection analysis and Pareto Analysis on daily, weekly & monthly basis and presenting it to the management
• Preparing Daily metrics for Data Entry, Error Resolution and Email Support and presenting it to the management
• Ensuring SLA’s (Service Level Agreements) are met in terms of Metrics which includes Productivity, Quality, and CSAT in a stimulated Turnaround Time (TAT)
• Assisted in resolution of daily Queries by contacting property managers & suppliers

Sep 2012 – Dec 2013 · 1 yr 3 mos · Delhi Area, India

• Receive and verify invoices and requisitions for goods and services.
• Verify that transaction or invoices per the financial policies and procedure.
• Prepare Batches of invoices for data entry.
• Process backup reports after data entry.
• Record all cheques with additional information like vendor name and the pending amount if applicable.
• List all vendor cheques in the log book.