Jul 2019 – Dec 2021 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• Products - SynXis central reservation system, SynXis Booking Engine and SynXis Property Hub
• Collaborated with team members and clients across multiple Global Development Centers (Dallas - USA; Frankfurt - Germany; Krakow - Poland) to redesign existing product lines and develop new product designs and deliverables, ensuring alignment with global business objectives.
• Created robust weekly reporting dashboards to enhance communication and transparency across hierarchical levels, facilitating data-driven decision-making and operational efficiency.
• Designed and optimized the "Front Desk System - Dashboard, Guest board" to increase system efficiency and user ease-of-use by 23%.
• Developed the "Pricing system - Inventory management, system configuration, rate allotment" for a client, significantly reducing user exit rates.
• Implemented a new "Calendar Management and Reservation booking" process, researched OTA channels, and improved market positioning.
• Led design improvements across the system, administering 40 changes impacting 130 screens to optimize user experience and system functionality.
• Created the revamped Sabre India website, 2019 to enhance brand awareness and engagement.
• Initiated "Just Conversation," a successful employee engagement initiative at Sabre India, facilitating skill growth and collaboration among 270 employees across teams.

Dec 2018 – Mar 2019 · 3 mos · Mumbai, Maharashtra, India

• Led the development of the "PFX" product from inception to completion, applying end-to-end UX process best practices.
• Conceptualized the overarching idea and product theme in collaboration with cross-functional teams to ensure designs met technical feasibility and business requirements.
• Iterated on multiple sketches and flows, facilitating rapid iterations and minimizing rework during high-fidelity screen development.
• Demonstrated proficiency in multiple prototyping platforms to prototype animations and functional interactions for specific product features, enhancing user interaction and usability.

May 2018 – Jul 2018 · 2 mos · Mumbai Area, India

• Collaborated with the design team on a high-impact project for a leading organization in the banking sector by defining and refining innovative design concepts through close collaboration with multiple designers to enhance user experience and meet industry standards.
• Conducted comprehensive research on the flow and layout of several banking apps, analyzing current trends in savings account functionality and user accessibility to optimize design solutions and integrate user feedback.
• Mapped user journeys and provided design solutions based on thorough industry and product research, collaborating with designers and the project lead to develop user journey maps that aligned with user needs and project objectives.
• Assisted in identifying and optimizing user requirements, contributing to the enhancement of the product's functionality and usability.
• Successfully delivered all project milestones within designated timelines, ensuring prompt delivery and client satisfaction.