Shivani Singh

Operations Associate

Mumbai, India6 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Achieved highest revenue in first year at Extramarks.
Led market expansion into Brazil and Mexico.
Created content reaching 1M views in one month.

Stackforce AI infers this person is a B2C EdTech professional with a strong focus on operational excellence and customer experience.

Contact

Skills

Core Skills

Business Process ImprovementLeadership DevelopmentBusiness StrategyOperational ExcellenceData AnalysisCustomer InsightBusiness DevelopmentCustomer ExperienceTrainingProcess ExcellenceSales Excellence

Other Skills

Operational PlanningStakeholder MappingProduct OperationsStrategic InitiativesCustomer Service OperationsCross-functional CollaborationsSubject Matter ExpertsRequirements GatheringTeam LeadershipBusiness-to-Business (B2B)Business RequirementsSales ProcessesCustomer ManagementTeamworkCompetitor review

About

My focus? Fixing what breaks trust, improving what drives conversion, and turning customer pain points into business wins. Currently building smarter systems and customer-first strategies. Outside of work, I create positive and book recommendation content focused on mindset, learning, and growth — reaching 1M views within the first month of consistent posting. Instagram: @s__shivani__

Experience

6 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

1 yr 11 mos

Current Experience

The sleep company

Offline Strategy (D2C, E-Commerce, Retail)

Jun 2024 – Present · 1 yr 11 mos · Mumbai Metropolitan Region · On-site

Draw insights on Product Demos, Consumer Behaviour, and Conversion Flow.
Partner directly with COO on different projects: Profitability Strategy and Operational analytics & Excellence.

Business Process ImprovementLeadership Development

Whitehat jr

2 roles

L2 - Data Team (Process Specialist)

Promoted

Jul 2021 – Jun 2024 · 2 yrs 11 mos · Mumbai Metropolitan Region

Managed technical operations and escalations for US/UK customers along with new markets expansion in Brazil & Mexico, ensuring smooth online classes, validating dashboards in Snowflake, and mentoring L1 support.
This foundation in data-driven operations and quality oversight paved the way for my current leadership in process excellence and strategy.

Product OperationsStrategic InitiativesData AnalysisCustomer Insight

L1 - Training & Process Excellence

Jul 2020 – Jul 2021 · 1 yr · Mumbai Metropolitan Region

Joined at the company’s early stage, built and scaled the first operations batch, and trained all new hires.
Worked on Snowflake and internal dashboards to validate student data, managed JIRA/CLE tickets, and highlighted bugs—bridging operations and engineering.

Cross-functional CollaborationsSubject Matter ExpertsTrainingProcess Excellence

Extramarks education india pvt. ltd.

Assistant Manager (Business Development) B2B & B2C

Jul 2019 – Jul 2020 · 1 yr · Mumbai, Maharashtra, India · On-site

Delivered the highest revenue in the organization during first year. This experience grounds my current process excellence role with frontline sales expertise.
Consistently exceeded monthly sales targets by 20–30%.
Built strong customer relationships and product knowledge that later shaped company-wide training frameworks.

Business-to-Business (B2B)Business RequirementsBusiness DevelopmentSales Excellence