Shivansh D.

Operations Associate

Gurugram, Haryana, India5 yrs 3 mos experience

Key Highlights

Strong background in business operations and customer service.
Expertise in process improvement and client relationship management.
Proficient in managing high-profile client relationships.

Stackforce AI infers this person is a Business Operations Specialist with a focus on client services and process improvement.

Contact

Skills

Core Skills

Client ServicesOperations ManagementCustomer Relationship Management (crm)Business OperationsClient RelationsProcess Improvement

Other Skills

Customer OnboardingService-Level Agreements (SLA)Data ProfilingEmail ManagementVendor ManagementClient OnboardingDocumentationManagement Information Systems (MIS)Microsoft TeamsRecord KeepingLegal ReviewTrainingTeam LeadershipCommunicationAnalytical Skills

About

Learned things from Companies:- Pearce- Vendor onboarding, Subcontractor onboarding, Customer Onboarding, Document Assistance, Legal Review, NDA Signature, Profiling Documents, Email Management (USA), DBIDS, MS-Engage Genpact- Communication, Problem Solving, Time Management, Account Enquiry, Database Management (Australia) Codinix- Recruitment Process, Data Management, Business Operations (USA) Siddhi- Business Etiquettes, Process Improvement, Soft Skills (India) Dedicated and results-oriented professional with a strong background in business operations and customer service. Seeking a challenging position to leverage my expertise in process improvement, client relationship management, and operational support.

Experience

5 yrs 3 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 7 mos

Current Experience

Pearce services

Corporate Administrator- Shared Services Corporate

Oct 2024 – Present · 1 yr 7 mos · Gurugram · Hybrid

Data analysis for various reporting requirements, such as diverse spend analysis and contractor compliance requirements.
Develop and maintain efficient document filing systems and retention policies using SharePoint and DocuSign CLM.
Support vendor and subcontractor onboarding.
Assist in the management of corporate documents, local, state, and national filings and maintain these documents as needed.

Customer OnboardingService-Level Agreements (SLA)Data ProfilingEmail ManagementVendor ManagementClient Onboarding+9

Genpact

Process Developer

May 2023 – Oct 2024 · 1 yr 5 mos · Gurugram · Hybrid

Dedicated service professional adept at assisting customers with product utilization and swiftly resolving issues by analyzing facts and leveraging product knowledge.
Skilled in credit card and personal loan support, ensuring efficient customer assistance.
Proficient in managing high-profile client relationships to ensure satisfaction and retention.
Experienced in maintaining help desk tickets and updating support documentation, while adhering to SLAs for email, phone, and ticket response times.
Collaborative approach to identifying root causes of customer issues and timely escalation within the organization when necessary.
Well-versed in utilizing various tools including Zendesk, Workday, LMS, MS Office, Salesforce, and CRM systems."

CommunicationCustomer Relationship Management (CRM)Operations ManagementAnalytical SkillsClient ServicesAccount Management+2