Jun 2023 – Aug 2023 · 2 mos

• Took up small scale projects to apply my design learnings into real world scenarios
• Utilized skills such as logo design, website redesign, user flow, wireframing, and persona creation
• The portfolio - https://bit.ly/shrirakshas-design-portfolio

Nov 2020 – Sep 2022 · 1 yr 10 mos · Bangalore Urban, Karnataka, India

• Worked as a freelancer providing online counselling for young adult population
• Gained hands-on experience in technology-assisted counselling
• Extensively used CBT integrated approach towards clients' concerns
• Consistently documented clients' progress
• Completed 300 hours of direct client counselling and counselling-related activities
• Achieved 100% of client goals

Apr 2022 – May 2023 · 1 yr 1 mo · Remote

• Independently led UX Research projects catering to stakeholders from different teams like Product Design, and Customer Success at Urban Health - a digital therapeutics app
• Conducted daily user interviews, collected qualitative data, identified pain points, and translated them to actionable insights from over 100 user interviews.
• Prepared and shared scheduled research reports consisting of actionable insights, research ongoings, bugs reporting, feature adaptation analyses, and research conclusions
• Collected quantitative insights through surveys, facilitated usability studies, and helped create user personas.
• Cross-functional team collaborations :
• Helped prioritize the implementation of user-centric changes based on user engagement in the app through qualitative and quantitative analysis
• Identified and monitored significant user behaviors for key metrics, created dashboards to track them.
• Worked with a team of 3 to increase user engagement by 5% with the Care Coach feature.
• Regularly participated in the ideation and execution stage of product life-cycle, giving insights from UX research, and in the launch stage to keep track of changes.
• Reported bugs through testing the app and through analyzing individual user-trails from tools like Amplitude.
• Worked with the CRM team suggesting them with data backed insights on users’ expectations from emails and push notifications
• Conducted competitor analysis

Oct 2021 – Apr 2022 · 6 mos · Remote

• Worked as a UX Research intern for the mental health and wellbeing app
• Conducted UX interviews with US users on a weekly basis
• Collected user insights from the users' experience with the app
• Analyzed user behaviour both from user-calls and database
• Presented the analyzed insights to stakeholders in Design, Tech, and Product teams
• Aided the process of bringing in positive changes in the app through qualitative and quantitative data

Jun 2021 – Jul 2021 · 1 mo · Bangalore Urban, Karnataka, India

• Volunteered as a counselor at an initiative called 'Manobala' from Youth for Parivarthan (YFP), which focused on providing counselling facilities and spreading mental health awareness among people
• Trained in using inventories/assessments to understand the severity of mental health symptoms
• Extensively used counselling skills and suitable interventions for beneficiaries
• Dealt with clients having intellectual disability, depression, workplace issues and relationship issues
• Clinically guided by Psychiatrist Dr. Lakshmi

May 2021 – Jun 2021 · 1 mo · Bangalore Urban, Karnataka, India

• Worked as an intern in a COVID-19 mental health helpline initiative called 'Sahay' by Sochara Foundation (in collaboration with 'Mercy Mission' by Milaap).
• Trained to attend beneficiaries over telephone calls and
• Provided psychological first aid, using the RAPID model, over calls