Shubham .

CEO

Bengaluru, Karnataka, India2 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led AI-powered solutions enhancing customer engagement.
Expert in business analysis for financial solutions.
Passionate about product innovation and operational excellence.

Stackforce AI infers this person is a SaaS and Fintech professional with a strong focus on product management and operations.

Contact

Skills

Core Skills

Product ManagementOperations ManagementBusiness AnalysisClient ServicesSoftware Implementation

Other Skills

AI Solutions DevelopmentAccount ManagementAgile MethodologiesAgile Project ManagementB2B Marketing StrategyB2CBFSIBusinessBusiness AnalystBusiness MetricsBusiness OperationsBusiness ProcessBusiness Project ManagementBusiness RequirementsBusiness Valuation

About

I began my career building AI-powered chat and voice solutions at Amelia, where I combined Java, SQL, and conversational AI platforms to design scalable, user-centric products that improved automation and customer engagement. This experience sparked my passion for technology-driven solutions and cross-functional product development. I then transitioned to ICICI Bank, where I led end-to-end business analysis for PE/VC clients. By translating stakeholder requirements into actionable specifications, conducting market and competitor analysis, and building dashboards/MIS for data-driven insights, I helped optimize operations, improve client satisfaction, and align financial solutions with evolving market needs. Currently, as Entrepreneur in Residence – Operations at Better Nutrition, I work closely with the R&D team to drive product innovation, packaging development, feasibility testing, and go-to-market readiness for new SKUs. Alongside, I manage end-to-end supply chain operations, from demand planning and production scheduling to vendor coordination, ensuring operational efficiency and delivery excellence. I also lead projects such as a BYOP pet care app, conducting user research, persona definition, PRD creation, and Figma prototyping to deliver seamless user experiences. Certified in Product Management (IIT Roorkee), Agile, Business Analysis, and Data Analytics, I am passionate about leveraging technology, data, and cross-functional collaboration to drive innovation, operational excellence, and measurable business impact, bridging the gap between R&D, product, and operations to solve real-world problems.

Experience

2 yrs 11 mos

Total Experience

1 yr 1 mo

Average Tenure

9 mos

Current Experience

Better nutrition

Entrepreneur in Residence - Operations

Sep 2025 – Present · 9 mos · On-site

Product InnovationPackaging DevelopmentFeasibility TestingGo-to-Market ReadinessSupply Chain OperationsDemand Planning+4

Icici bank

Manager I

Mar 2023 – Jan 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

In this role, I led end-to-end business analysis initiatives focused on delivering customized financial solutions for private equity and venture capital clients. This involved conducting stakeholder interviews and workflow evaluations to capture detailed client requirements, which I translated into functional specifications for cross-functional teams, including technology, operations, and product development. I conducted in-depth market and competitor analysis to identify client pain points and investment trends, aligning service offerings with evolving needs. Additionally, I developed and managed interactive dashboards and MIS to track KPIs and client performance, enabling data-driven decision-making for leadership. By collaborating directly with clients, I mapped existing processes, identified operational inefficiencies, and recommended improvements to enhance service delivery and client satisfaction. I also leveraged data analytics tools to extract actionable insights that supported business development strategies and client segmentation, while ensuring seamless communication and timely issue resolution across internal and external stakeholders.

Business AnalysisStakeholder ManagementMarket AnalysisDashboard DevelopmentData AnalyticsClient Relations+1

Amelia

Cognitive Implementation Engineer

Oct 2022 – Feb 2023 · 4 mos · Bengaluru, Karnataka, India · Hybrid

In this role I led the end-to-end development and deployment of AI-powered chat and voice solutions aimed at enhancing customer engagement and automating support operations. Leveraging technologies such as Java, SQL, and conversational AI platforms, I focused on building scalable, high-performance solutions that aligned with user needs. My efforts resulted in improved query resolution rates and significantly reduced response times for customer support. Working within an agile, cross-functional team, I played an active role in sprint planning, stand-ups, and backlog grooming to ensure timely delivery of features. I translated business requirements into technical specifications and implemented key product functionalities. Additionally, I developed comprehensive test scenarios and datasets to validate user stories, ensuring robust performance across both positive and negative use cases.

AI Solutions DevelopmentJavaSQLConversational AIAgile MethodologiesTesting+2