Shubham Nautiyal

Software Engineer

Bengaluru, Karnataka, India8 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in troubleshooting complex cloud and big data issues.
Proven leadership in technical support and team management.
Strong background in data integration and performance optimization.

Stackforce AI infers this person is a SaaS expert with a strong focus on technical support and cloud solutions.

Contact

Skills

Core Skills

Technical Solutions EngineeringCloud ComputingTechnical SupportBig DataData IntegrationWeb Development

Other Skills

AWSAmazon Elastic MapReduce (EMR)Apache SparkApache tomcatAzureAzure DatabricksC (Programming Language)CloudCloud deploymentsClouderaCluster lifecycle managementCluster/service metricsCustomer Escalation ManagementDatabasesDatabricks platform

About

I am a Staff Technical Solutions Engineer at Databricks, where I lead the IST Platform Support team while actively resolving complex customer challenges across cloud (AWS, Azure, GCP), Spark, Big Data, Linux, and networking. My day-to-day work involves deep technical troubleshooting of large-scale distributed systems, optimizing platform performance, and driving successful customer outcomes. Alongside hands-on problem solving, I take ownership of team leadership responsibilities such as guiding engineers, driving SLA adherence, managing escalations, and ensuring high-quality case resolutions. This dual focus allows me to stay technically sharp while enabling the team to deliver consistent value to customers. I hold multiple Databricks accreditations including Lakehouse Fundamentals and Platform Administrator, along with certifications in Big Data, Java, Linux, and Talend Data Integration. With a strong computer science foundation, I am passionate about continuous learning and advancing modern data and AI platforms. My focus is to keep growing as a technical leader—balancing deep engineering problem-solving with guiding teams and driving impactful customer outcomes.

Experience

8 yrs 3 mos

Total Experience

4 yrs 3 mos

Average Tenure

3 yrs 11 mos

Current Experience

Databricks

3 roles

Staff Technical Solutions Engineer

Promoted

Oct 2025 – Present · 8 mos · Bengaluru, Karnataka, India

Customer Escalation ManagementDatabricks platformCloudLinuxNetworkingTechnical Solutions Engineering+1

Senior Technical Solutions Engineer

Promoted

Feb 2023 – Oct 2025 · 2 yrs 8 mos · Bengaluru, Karnataka, India

▪︎ Lead IST Platform Support operations, balancing hands-on troubleshooting with team leadership responsibilities such as escalation management, SLA adherence, case reviews, and mentoring engineers.
▪︎ Troubleshoot and resolve complex technical issues across Databricks platform, Spark, distributed systems, Linux, and networking, ensuring minimal downtime and optimized customer workloads.
▪︎ Support enterprise customers across AWS, Azure, and GCP, focusing on IAM/security configurations, cluster lifecycle management, VPC/VNet networking, Private Link, NCC, and storage integrations.
▪︎ Perform deep analysis of driver/executor logs, Spark UI, GC logs, and cluster/service metrics to identify root causes of performance bottlenecks, memory leaks, and infrastructure failures.
▪︎ Collaborate closely with Engineering and Escalation Management teams to drive resolution of high-priority issues, deliver timely RCAs, and contribute to product stability.
▪︎ Contribute to knowledge base content, training, and process improvements, enabling faster resolution times and upskilling new hires.
▪︎ Recognized for driving backlog reduction, improving customer satisfaction scores, and enhancing overall support quality for the APJ region.

TroubleshootingAWSAzureGCPSparkBig Data+16

Technical Solutions Engineer

Jun 2022 – Jan 2023 · 7 mos · Bengaluru, Karnataka, India

Talend

3 roles

Senior Technical Support Engineer

Promoted

Apr 2022 – Jun 2022 · 2 mos

▪︎ Acted as a Big Data Subject Matter Expert, providing advanced technical support for customers leveraging Talend’s data integration and management solutions.
▪︎ Collaborated with cross-functional teams to optimize large-scale data processing, improving accuracy, efficiency, and reliability of customer pipelines.
▪︎ Diagnosed and resolved complex issues in JVM performance, Linux systems, and cloud deployments, ensuring minimal downtime for enterprise customers.
▪︎ Designed and implemented innovative solutions for recurring data challenges, enhancing platform stability and customer success.
▪︎ Strengthened technical expertise in Big Data, Linux administration, cloud platforms, and JVM troubleshooting, applying them to real-world customer workloads.

Big DataLinuxJVM troubleshootingCloud deploymentsData integrationTechnical Support+1

Technical Support Engineer

Promoted

Apr 2020 – Apr 2022 · 2 yrs

Associate Technical Support Engineer

Dec 2017 – Apr 2020 · 2 yrs 4 mos

Coloredcow

Web Developer Internship

Jun 2017 – Aug 2017 · 2 mos · New Tehri, Uttarakhand · On-site

Developed web applications as part of a team of 6 interns for the RSVP project, focusing on event creation and guest management.
Collaborated with colleagues to solve real-time project issues and enhance web development skills.
Enhanced problem-solving abilities and interpersonal skills through the internship at ColoredCow in New Tehri, Uttarakhand.

Web DevelopmentProblem Solving

Ordnance factory - india

Summer Internship

Jun 2016 – Jul 2016 · 1 mo · Dehradun, Uttarakhand, India

Developed a "Visitor Pass Generator" software using PHP, HTML, and Mysql tools within a 1-month deadline.
Collaborated with a team of 6 interns in the IT department at Ordnance Factory, India.
Learned about working in a professional environment and gained valuable web development skills.

PHPHTMLMySQLWeb Development