Nov 2023 – Mar 2025 · 1 yr 4 mos

Nov 2022 – Nov 2023 · 1 yr

• Spearheaded the creation of a comprehensive Help Center and Knowledge Base for the company, serving as both a technical writer and authoring over 100+ informative help articles. This initiative resulted in a remarkable 40% reduction in customer onboarding time.
• Demonstrated expertise in managing data and creating informative dashboards on Looker to monitor Product Adoption and company-wide metrics.
• Assumed responsibility for implementing customer adoption strategies through in-product hotspots, product release notes, and product updates.
• Directed a pivotal project aimed at collecting benchmark data for over 150 SaaS tools
• Actively contributing to discussions on product roadmaps, user acceptance testing, design reviews, and the development of new initiatives.

Feb 2021 – Nov 2022 · 1 yr 9 mos

• Oversaw internal projects aimed at enhancing processes and boosting efficiencies.
• Spearheaded cost optimisation and budget forecasting for the company's entire SaaS stack, resulting in annual savings of $300,000.
• Automated the Onboarding Process for MT employees, yielding a minimum weekly time savings of 4 man-hours and a 25% reduction in internal support request tickets.
• Led automating Mindtickle's entire P2P process through the implementation of a SaaS solution.
• Collaborated with Legal and Infosec teams to drive projects focused on security and compliance.
• Managed Contract Negotiations and within the Procurement Team, achieving annual savings between 15% and 20% on SaaS purchases and renewals.

Sep 2019 – Feb 2021 · 1 yr 5 mos

Mar 2019 – Sep 2019 · 6 mos · Bengaluru Area, India

• Looked after entire sales life cycle: starting from engaging with a large volume of
• well-qualified leads till the final conversion
• Contributed in revenue generation by timely achieving monthly targets
• Coordinated with the marketing team to fine-tune marketing plans related to
• admissions
• Worked with the marketing team to create any scalable marketing collateral to
• accelerate sales.

Apr 2018 – Jun 2018 · 2 mos · Mumbai Area, India

• Strategies: Planning and Execution
• Business Development
• Content Creation
• Social Media Marketing

May 2015 – Aug 2015 · 3 mos