Shyamal Devesh

Operations Associate

New Delhi, Delhi, India13 yrs 9 mos experience
Highly Stable

Key Highlights

  • Led multi-state operations impacting over 7,000 beneficiaries.
  • Achieved 100% audit compliance in government training programs.
  • Drove process optimization through digital tools and workflow automation.
Stackforce AI infers this person is a leader in EdTech and CSR, specializing in operations management and program delivery.

Contact

Skills

Core Skills

Operations ManagementService Delivery ManagementProgram ManagementProject GovernanceProject Delivery

Other Skills

Business Analysis Planning & MonitoringOperational PlanningEscalation ResolutionCorporate PartnershipsBenefits NegotiationBusiness Process ManagementPublic SpeakingCreative WritingOperations AdministrationProject EstimationPeople ManagementLean Six SigmaProject StrategyProject ManagementProject Coordination

About

Operations and Program Delivery Leader with 13+ years of experience driving large-scale programs across EdTech, CSR, Government Skill Development, B2B/B2G initiatives, and Renewable Energy sectors. I specialize in operations management, service delivery excellence, strategic partnerships, and multi-state program implementation, consistently ensuring SLA compliance, operational efficiency, and measurable social impact. Throughout my career, I have successfully managed multi-state operations across 4+ states, led cross-functional teams of 300+ professionals, and delivered programs impacting more than 7,000 beneficiaries. My experience spans government stakeholder management, CSR project execution, vendor governance, and operational strategy, enabling organizations to scale programs while maintaining quality and compliance. Currently working in Partner Relationship & Service Delivery, I lead end-to-end delivery for academic and research programs, manage national and international university partnerships, and drive process optimization through digital tools and workflow automation. Previously, I have led CSR and skill development initiatives with global organizations including Cisco, Microsoft, HP, Standard Chartered, and Angel One, while also executing government training programs with 100% audit compliance and zero observations. My earlier experience in renewable energy involved scaling solar project operations and managing large field teams across multiple districts. I am passionate about building scalable operations, strengthening strategic partnerships, improving service delivery frameworks, and driving impact-focused programs through data-driven decision making and strong governance practices. Core strengths include: • Operations & Service Delivery Management • Program & Project Governance • Strategic Partnerships & Stakeholder Management • Government & CSR Program Execution • Vendor & Contract Management • SLA Compliance & Risk Management • Multi-State Operations Leadership • Process Optimization & Digital Workflow Implementation I am always open to connecting with professionals working in operations leadership, program management, EdTech, CSR, social impact, and large-scale service delivery ecosystems.

Experience

13 yrs 9 mos
Total Experience
3 yrs 9 mos
Average Tenure
1 yr 7 mos
Current Experience

Aimlay

2 roles

Manager – Partner Relationship & Project Delivery

Promoted

Apr 2025Present · 1 yr 1 mo · New Delhi · On-site

  • Led end-to-end operations and service delivery for UG/PG programs and honorary doctorate initiatives (80%) along with research journals and book publications (20%), ensuring seamless admissions, examinations, and certificate issuance with strict SLA adherence and academic compliance.
  • Managed strategic partnerships with national and international universities, collaborating with Vice Chancellors, Deans, and senior leadership to expand EdTech programs, strengthen academic alliances, and drive long-term institutional collaborations.
  • Owned the complete partner lifecycle, including onboarding, governance, performance monitoring, and escalation management across academic programs, research publications, and digital learning initiatives while ensuring operational efficiency and regulatory compliance.
  • Drove cross-functional collaboration with operations, project management, and delivery teams to ensure timely program launches, streamline alliance processes, resolve escalations, and support scalable partnership models contributing to service excellence and business growth.
Business Analysis Planning & MonitoringOperational PlanningEscalation ResolutionCorporate PartnershipsBenefits NegotiationBusiness Process Management+2

Deputy Manager – Partner Relationship & Project Delivery

Jul 2024Jan 2025 · 6 mos · New Delhi · On-site

  • Managed vendor relationships and procurement operations, overseeing vendor onboarding, performance monitoring, contract compliance, and service delivery to support EdTech programs while ensuring SLA adherence and cost efficiency.
  • Ensured operations and service delivery excellence by managing strategic stakeholder relationships with international universities and leading end-to-end execution of Honorary Doctorate programs while maintaining academic quality, regulatory compliance, and high partner satisfaction.
  • Directed examination operations across multiple centers, deploying and supervising operational teams to ensure candidate availability, adherence to academic protocols, and seamless assessment execution.
  • Enhanced operational efficiency through Zoho CRM workflow automation, transitioning manual Excel-based processes to a digital system while overseeing vendor coordination, AR/AP monitoring, and operational advisory support to improve compliance and turnaround time (TAT).
Operations AdministrationProject EstimationPeople ManagementLean Six SigmaCorporate PartnershipsOperations Management+1

Niit foundation

Assistant Manager – Project Planning & Implementation

Nov 2023Jun 2024 · 7 mos · Noida · On-site

  • Planned and executed multi-client projects for global brands including Cisco, Angel One, Standard Chartered, HP, and Microsoft, aligning delivery strategies with client objectives while adapting to diverse project requirements and ensuring successful project outcomes.
  • Stabilized and managed operations across 7 project centers in Noida, ensuring resource readiness, process adherence, and timely project closures while maintaining high operational efficiency.
  • Led cross-functional project planning and execution, monitoring milestones, risks, and timelines to ensure on-time delivery, operational stability, and strong stakeholder satisfaction.
  • Planned and implemented CSR-funded education and skill development programs, managing end-to-end execution including program planning, training delivery, monitoring, reporting, and coordination with corporate CSR teams, NGOs, trainers, and implementation partners.
Project StrategyProject ManagementProject EstimationProject CoordinationProgram ManagementProject Governance

Quess corp limited

4 roles

Project Coordinator – Operations & Project Delivery

Promoted

May 2022Nov 2023 · 1 yr 6 mos

  • Led end-to-end execution of large-scale skill development projects across B2B and government (B2G) programs, managing recruitment, training center setup, procurement, operations, and placement activities to ensure timely project delivery and compliance with program guidelines.
  • Directed multi-state skilling operations across MP, Bihar, Jharkhand, and Assam, managing 7,000+ beneficiaries and 300+ staff, ensuring operational excellence, SLA adherence, milestone achievement, and successful project closures within budget.
  • Drove candidate mobilization, training delivery, and placement coordination, collaborating with trainers, implementation partners, and employers to achieve enrollment targets, maintain training quality, and improve employment outcomes.
  • Managed government relations, vendor governance, and operational reporting, maintaining strong engagement with government officials, auditors, and local stakeholders while ensuring regulatory compliance, risk mitigation, and accurate MIS reporting.
Customer Relationship Management (CRM)DatabasesMultiple Project CoordinationOperations AdministrationOperations ManagementProject Delivery

Center Manager – Operations & Project Delivery

Apr 2021May 2022 · 1 yr 1 mo

  • Led end-to-end operations for 24 skill development centers (16 B2G & 8 B2B) across Bihar, ensuring operational excellence, timely project closure, and achievement of key milestones through structured review meetings with L&D, Operations, and Placement teams.
  • Managed government compliance and stakeholder relationships with authorities including MoRD, NIRD, and District Administration, ensuring regulatory adherence and achieving 100% audit success with zero observations, penalties, or deviations.
  • Oversaw training center operations and project delivery, managing candidate mobilization, enrollment, training execution, and placement coordination to ensure successful implementation of government and corporate skill development programs.
  • Supervised cross-functional teams including trainers, mobilizers, and administrative staff, driving operational efficiency, monitoring performance metrics, and ensuring smooth day-to-day center operations while maintaining vendor SLA compliance and asset management controls.

State Training Coordinator – Teacher Training & Trainer Capacity Building

Jun 2019Apr 2021 · 1 yr 10 mos

  • Progressed from Personality Development Trainer to leadership role, conducting Training of Trainers (ToT) programs for 250+ trainers and ensuring training quality, standardization, and capacity building across 24 skill development centers (16 B2G & 8 B2B) in Bihar and Jharkhand.
  • Led state-level teacher training initiatives for government education programs, delivering modern training methodology sessions for government school teachers while aligning training delivery with state education department guidelines.
  • Drove large-scale trainer capacity building and training quality assurance, overseeing training schedules, trainer performance, and participant engagement to ensure high completion rates and effective learning outcomes.
  • Led the launch and scale-up of the Disprz LMS during COVID-19, enabling uninterrupted digital learning delivery and transitioning training programs to structured online learning frameworks.

Trainer- Soft Skill & Personality Development

Jun 2018May 2019 · 11 mos

  • Delivered soft skills and personality development training for candidates and trainers, covering communication, workplace readiness, interview preparation, and professional behavior to enhance employability outcomes.
  • Conducted Training of Trainers (ToT) sessions to strengthen trainer capabilities, ensuring standardized training delivery and consistent learning outcomes across multiple training centers.
  • Improved candidate employability through structured learning interventions, including mock interviews, presentation practice, and confidence-building exercises to enhance communication and workplace readiness.
  • Monitored training effectiveness and maintained program documentation, tracking attendance, learning progress, and feedback while submitting accurate MIS reports to support program evaluation and continuous improvement.

Self-employed

Author

Apr 2019Present · 7 yrs 1 mo · Delhi, India

  • “SHYAMATMA’’ is a beautiful collection of 11000 words. Where you will get a rich collection of 52 poems.
  • Shyamatma is not only a poetic compilation. In every page of the divine or say so, in every word the poet’s self-churning is hidden.
  • The poet believes that any successful person is not great, when a person’s insane mind walks on the path of innovation, then he is called great.
  • Shyamatma is not only a poetic compilation, it is a poet’s passion for all the experiences of this life. This poetry collection consists of love, renunciation, attachment, separation and devotional songs, which the poet has pulsed from interference.
  • Shyamatma will remind you of those colors when you are tired, happy, or influenced by someone. You will find its poem, some childish, some know and some recognize. After reading the poem you will review the pleasures and sorrows of your life.
Public SpeakingCreative Writing

Tatva synergy private limited

Assistant Manager – Operations & Project Delivery

Jul 2012May 2018 · 5 yrs 10 mos · Haryana, India · On-site

  • Directed end-to-end solar plant operations and project delivery, overseeing supply chain, sales & marketing, and installation execution for B2B and B2G solar projects, ensuring operational efficiency, SLA adherence, and timely project closures.
  • Managed a workforce of 300+ employees and SHG members, driving productivity through structured weekly production and project review meetings while maintaining quality standards and operational performance.
  • Built and managed strategic government and stakeholder relationships, collaborating with Cooperative Bank CEOs, MLAs, and Gram Pradhans to drive B2G solar initiatives and ensure smooth coordination between government bodies and internal teams.
  • Led procurement, vendor governance, and regional market expansion, strengthening solar project execution across Fatehabad, Hisar, Sirsa, and Jhajjar while ensuring PO compliance, cost optimization, and efficient supply chain management.

Education

Institute of Management Technology, Ghaziabad

Advance General Management

Mar 2024Mar 2025

Project Management Institute

Managing Project Stakeholders

Jan 2020Jun 2020

Vinayaka Mission's Research Foundation - University

Master of Social Work - MSW — Social Work

Jan 2011Jan 2013

Vinayaka Missions Sikkim University

Bachelor's degree — Library Science

Mar 2010Mar 2011

Indira Gandhi National Open University

Graduation — Business and Social Skills

Jan 2005Jan 2008

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