Shyamal Devesh — Operations Associate
Operations and Program Delivery Leader with 13+ years of experience driving large-scale programs across EdTech, CSR, Government Skill Development, B2B/B2G initiatives, and Renewable Energy sectors. I specialize in operations management, service delivery excellence, strategic partnerships, and multi-state program implementation, consistently ensuring SLA compliance, operational efficiency, and measurable social impact. Throughout my career, I have successfully managed multi-state operations across 4+ states, led cross-functional teams of 300+ professionals, and delivered programs impacting more than 7,000 beneficiaries. My experience spans government stakeholder management, CSR project execution, vendor governance, and operational strategy, enabling organizations to scale programs while maintaining quality and compliance. Currently working in Partner Relationship & Service Delivery, I lead end-to-end delivery for academic and research programs, manage national and international university partnerships, and drive process optimization through digital tools and workflow automation. Previously, I have led CSR and skill development initiatives with global organizations including Cisco, Microsoft, HP, Standard Chartered, and Angel One, while also executing government training programs with 100% audit compliance and zero observations. My earlier experience in renewable energy involved scaling solar project operations and managing large field teams across multiple districts. I am passionate about building scalable operations, strengthening strategic partnerships, improving service delivery frameworks, and driving impact-focused programs through data-driven decision making and strong governance practices. Core strengths include: • Operations & Service Delivery Management • Program & Project Governance • Strategic Partnerships & Stakeholder Management • Government & CSR Program Execution • Vendor & Contract Management • SLA Compliance & Risk Management • Multi-State Operations Leadership • Process Optimization & Digital Workflow Implementation I am always open to connecting with professionals working in operations leadership, program management, EdTech, CSR, social impact, and large-scale service delivery ecosystems.
Stackforce AI infers this person is a leader in EdTech and CSR, specializing in operations management and program delivery.
Location: New Delhi, Delhi, India
Experience: 13 yrs 9 mos
Skills
- Operations Management
- Service Delivery Management
- Program Management
- Project Governance
- Project Delivery
Career Highlights
- Led multi-state operations impacting over 7,000 beneficiaries.
- Achieved 100% audit compliance in government training programs.
- Drove process optimization through digital tools and workflow automation.
Work Experience
Aimlay
Manager – Partner Relationship & Project Delivery (1 yr 1 mo)
Deputy Manager – Partner Relationship & Project Delivery (6 mos)
NIIT Foundation
Assistant Manager – Project Planning & Implementation (7 mos)
Quess Corp Limited
Project Coordinator – Operations & Project Delivery (1 yr 6 mos)
Center Manager – Operations & Project Delivery (1 yr 1 mo)
State Training Coordinator – Teacher Training & Trainer Capacity Building (1 yr 10 mos)
Trainer- Soft Skill & Personality Development (11 mos)
Self-employed
Author (7 yrs 1 mo)
TATVA SYNERGY PRIVATE LIMITED
Assistant Manager – Operations & Project Delivery (5 yrs 10 mos)
Education
Advance General Management at Institute of Management Technology, Ghaziabad
Managing Project Stakeholders at Project Management Institute
Master of Social Work - MSW at Vinayaka Mission's Research Foundation - University
Bachelor's degree at Vinayaka Missions Sikkim University
Graduation at Indira Gandhi National Open University