Oct 2021 – Jun 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

• 3PL Strategy & Operations
• Spearheading end to end 3PL Strategy and Operations, managing P&L to deliver 250,000 order/day.
• Be the face of Swiggy for all 3PL interactions, negotiate pricing and contracts and manage Business risk of 3PL.
• Successfully scaled orders delivered by 3PL Vendors by 56% and reduced costs by 12.9%.
• Improved customer experience metrics by 54%. Delivered better CX for 3PL delivered orders vs Swiggy Delivered orders.
• Launched 3PL Delivery fleet for Instamart, and scaled to 15,000 Orders/Day in 8 weeks
• Program managed negotiation, onboarding and integration of OLA as vendor for food delivery within 4 weeks.
• Lead the project for Rapido-Swiggy Synergy Estimation, Validated delivery cost saving of 1.5% through a pilot
• Category Manager, Oct’21-May’22
• Increased the avg categories bought by 14% leading to a 10% increment in monthly average user spend.
• Improved user retention by 6% in through focused merchandising and KVI pricing
• Increased penetration of Packaged F&B from 28% to 37% in 6 weeks, driving adoption by inactive users

Nov 2020 – Sep 2021 · 10 mos

• Managed the supply and expansion for Salon for Women in Tier 2 markets
• Setup the supply team, processes for onboarding and launched Men's Grooming (Royale) category
• Lead a team of managers running an overall team of 70+ members for a special short-sprint onboarding project to increase supply base to 2X

Apr 2019 – May 2019 · 1 mo · Mumbai, Maharashtra, India

• Set a new channel for Driver On-boarding and Partnerships in Mumbai.
• Negotiated with dealerships and developed the implementation strategy and budget for the channel
• Established the process for lead processing & management, and set up a team for execution
• Secured a Pre-Placement offer

Jun 2016 – Jun 2018 · 2 yrs · Mumbai Area, India

• Responsible for production, maintenance, planning & field operations of 16 bn/month revenue plant
• Led 7 technicians & 50 workers, to efficiently operate a plant adding monthly value of INR 1.7 bn
• Analyzed process parameters and optimized variables to maximize production and profits
• Coordinated with 15 teams to effectively manage feed sourcing, quality control and reliability
• Assured 100% on-stream factor by handling 15 process emergencies & effective manpower coordination
• Contributed to 32 million-manhours without accident & ensured safe work environment in plant
•  Conceptualized a process transformation to increase output by 400 tons & generate profits of INR 2 mn/day
•  Achieved highest ever production of 42000 MT/day by implementing process parameter optimization
•  Saved INR 80+ mn in repair and replacement cost by troubleshooting a critical operational issue
•  Developed a program to reduce maintenance costs by online monitoring and analysis of equipment

Jan 2015 – May 2016 · 1 yr 4 mos · Dahej (Bharuch)

• Responsible for production & efficient operation of INR 640 million revenue manufacturing Unit
• Saved INR 98 mn/year by reducing equipment load and fuel consumption of heater by 28 tons per day
•  Led a waste management initiative to improve quality and generated additional revenue of INR 3 mn/year
•  Presented a waste management initiative to Indian Institute of Chemical Engineers, Ankleshwar