Sidhant Panjabi

Associate Consultant

Bengaluru, Karnataka, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Cisco Routing and Switching technologies.
Proven track record in technical training and curriculum design.
Strong focus on customer satisfaction and operational excellence.

Stackforce AI infers this person is a Networking and Technical Support expert with a focus on training and customer satisfaction.

Contact

Skills

Core Skills

Technical TrainingNetworkingCustomer SupportTechnical Support

Other Skills

WiresharkCisco CatalystTroubleshootingCurriculum DesignCustomer SatisfactionOperational ExcellenceTeam ManagementNetwork EngineeringNutanix CoreNutanixData PrivacyContract TermsBusiness-to-Business (B2B)Business PlanningActive Listening

About

Experienced Technical Trainer and Course Curriculum Designer with a demonstrated history of working in the computer networking industry. Skilled in Cisco Routing, Switching, and Service Provider domain.

Experience

11 yrs 8 mos

Total Experience

3 yrs 10 mos

Average Tenure

5 yrs 3 mos

Current Experience

Freelance

Technical Training Instructor and Network Consultant

Mar 2021 – Present · 5 yrs 3 mos · Hybrid

Wireshark WCNA/WCA Training
Cisco Catalyst Center Training
Assist Candidates with Interview preparation for Cisco TAC, Juniper TAC
Troubleshoot bandwidth throughput issues, high availability protocols (like GLBP) issues
Migration support from Cisco 2911 to Cisco 8200
Migration from traditional Cisco Catalyst Switches (like 2960X) to newer modern Cisco Catalyst switches (like 9300)
Setup, Configuration and Password Recovery of Aruba HPE switches like 3810M, 2930F, 2930M, 6000 series
Configuration of Cisco Routers and Switches
Troubleshooting Cisco Routers and Switches during multiple outages and issues
Curriculum Design and Creation
Lab Guide Creation
Pre and Post Assessment Creation
Technical Training
Instructor-led Class Room Training
Instructor-led Online Training
Corporate Training
One-to-one Training
Group Training
Delivering Trainings on OSPF, BGP, MPLS
Interview Questions Creation and flow
Conducting Technical round in Interviews for positions like L2, L3 Network Engineers

WiresharkCisco CatalystTechnical TrainingTroubleshootingCurriculum DesignNetworking

Css corp

Technical Lead

Aug 2020 – Mar 2021 · 7 mos

Customer focus to develop and lead technical support team.
Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
Focus on Customer Satisfaction and Customer Experience.
Take owner ship of Escalated cases (political or technical) – keeping track & following up on escalated cases.
Ensure progress of cases through backlog review.
Drive customer satisfaction, engage with customer to address any dissatisfaction and drive correction actions.
Drive and co-ordinate among technical resources for faster restoration of services and Root cause analysis during critical outages.
Manage and Escalate critical customer cases faster to the right level of support.
To train engineers on topics those are identified as skill gaps.
Facilitate and own communication among customers, escalation, service managers about the progress and action plan.
Closely monitor the progress of critical cases and activities to ensure successful completion.
Continuous analysis and improvement of the existing support processes to improve resolution time and customer satisfaction.
Build team of customer focused engineers with strong technical capabilities.
Mentor and coach the technical support engineers and unlock their potential talents. Accountable to Guide the team members on and customer processes and build compliance.
Resource management and capability planning.
Driving support operations to provide consistent experience to Customers.
Driving operational support metrics of product support team.
Participate in cross functional projects and initiatives and help improve support processes and tools Analyze and understand key drivers of success (and failures) and take initiatives to drive the results.

Customer SatisfactionOperational ExcellenceTeam ManagementTechnical SupportCustomer Support

Cisco

Cisco Network Engineer - Cisco TAC

May 2014 – Mar 2020 · 5 yrs 10 mos · Bengaluru Area, India

✓ Present role envisages handling of Network Emergencies end to end. It requires logical troubleshooting, analysis of the problems, which present themselves in various complexities and dimensions. In the process, I have to front end difficult communications with highly demanding customers at various levels.
✓ Advocate for customers to solve problems of diverse scope and complexity
✓ Proper analysis and isolation of the customer network issue within limited period of time
✓ Strong experience in troubleshooting various switching and routing platforms
✓ Have in-depth knowledge in troubleshooting various switching related issues like STP, HSRP, VTP, VSS, VRRP, Stacking, Upgrades, Port-Security, Q-in-Q, QoS, IGMP
✓ Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions

TroubleshootingCustomer SupportNetwork EngineeringNetworkingTechnical Support