Jun 2025 – Jul 2025 · 1 mo · Delhi

Sep 2024 – May 2025 · 8 mos

• Partnered directly with the CEO to steer cross-functional projects, launch new product lines, and navigate regulatory milestones (including NBFC licence sign-off). Focused on tightening day-to-day ops and creating clear GTM playbooks so teams could move faster with fewer hand-offs.

Oct 2023 – Aug 2024 · 10 mos

• Sat between Product, Data, and Engineering to turn raw credit data into practical tools building a lightweight AI scorecard, automating routine checks, and surfacing insights that sped up approvals and weekly reporting.

Mar 2022 – Sep 2023 · 1 yr 6 mos

• Owned SME credit policy and underwriting. Introduced data-backed scorecards and portfolio dashboards, kept delinquency under control, and worked with Legal and Collections to make sure risk and growth stayed in balance ahead of the RBI audit.

Jul 2020 – Mar 2022 · 1 yr 8 mos · Gurgaon, Haryana, India

• Reviewed U.S. FHA, VA and conventional mortgage files end-to-end, keeping accuracy near 100 % while still hitting daily volume targets. Worked closely with credit and closing teams to clear conditions quickly, so loans moved to funding without bottlenecks. Helped tighten hand-offs between Ops and Compliance, shaving roughly a quarter off the average funding timeline.

Jul 2017 – May 2020 · 2 yrs 10 mos · Gurgaon, India

• Managed high-volume reconciliations and chargebacks as part of the bank’s move from the U.K. to India back office. Standardised new SOPs, flagged unusual patterns early, and coordinated with fraud teams to speed up dispute resolutions. The streamlined process cut backlog, improved recovery on card disputes, and gave leadership clearer visibility on daily cash movements.

Jun 2016 – Aug 2016 · 2 mos · Delhi, India

• Supported the branch-banking team with account on-boarding and basic service requests, getting a ground-level view of retail banking operations and customer service best practices.

Jul 2015 – Oct 2015 · 3 mos · New Delhi Area, India

• Assisted the HR team with onboarding paperwork and campus-recruitment logistics, building an early foundation in process documentation and stakeholder coordination.