Sina Okhovat

Operations Associate

Newmarket, Ontario, Canada1 yr 5 mos experience

Key Highlights

Proven track record in client relationship management.
Expertise in project coordination and execution.
Strong communication skills across diverse teams.

Stackforce AI infers this person is a Client Relationship Manager with strong project management skills in the retail and construction sectors.

Contact

Skills

Core Skills

Customer ServiceRetail ManagementClient Relationship ManagementProject ManagementProject SupportStudent EngagementFinancial ManagementMentoringCommunication

Other Skills

Professional Customer ServiceExcellent CommunicationStrategic CommunicationsInterpersonal CommunicationMarketing CommunicationsInternal CommunicationsHigh Level Of AccuracyAttention to DetailRetailRetail SalesRetail MarketingFinancial Transaction ProcessingCredit Card Transaction ProcessingBusiness TransactionsTransaction Management

About

A focused and results-driven professional, I combine experience in project coordination, business operations, and client relationship management with a foundation in Business Administration from Seneca Polytechnic, where I honed skills in strategic planning, process improvement, and operational efficiency. I thrive in roles where I can manage complex projects, streamline processes, and deliver measurable outcomes. My approach emphasizes problem-solving, clear communication, and collaboration, ensuring teams and clients achieve results efficiently and effectively. Passionate about building strong relationships and creating value, I leverage my skills to coordinate projects, optimize workflows, and support client-focused initiatives. I take pride in combining operational precision with relationship-driven strategies to drive meaningful impact across teams and projects.

Experience

1 yr 5 mos

Total Experience

7 mos

Average Tenure

Current Experience

Costco wholesale canada

Membership Clerk

Nov 2025 – Present · 6 mos · Greater Toronto Area, Canada · On-site

Processing of new sign-ups, renewals, adds for memberships, issuing cards, assisting with credit applications.
Helping members with item availability, all while providing excellent service and promoting membership/credit programs at the front counter, essentially acting as the first point of contact for member support and operations.
Key Responsibilities:
Membership Processing: Handle new applications, renewals, added cards, and replacements.
Member Assistance: Answer questions about memberships, warehouse, and credit card programs.
Sales & Promotion: Promote credit card applications and memberships to meet department goals.
Customer Service: Provide a high level of service, resolve issues, and maintain a welcoming environment.
Operational Tasks: Issue temporary cards, process returns (RTVs, and go backs), and assist with item inquiries. Maintain organization and cleanliness of the membership desk area.
Administrative: Keep the counter organized, update records, and ensure accurate fee collection.

Professional Customer ServiceExcellent CommunicationStrategic CommunicationsInterpersonal CommunicationMarketing CommunicationsInternal Communications+22

Venusina homes

Client Relationship Manager / Project Leader

Jun 2022 – Present · 3 yrs 11 mos · Greater Toronto Area, Canada

Originated and managed a recurring portfolio of owner-operated and small commercial clients, building long-term relationships through trust, advisory conversations, and consistent execution.
Led full relationship lifecycle including prospecting, needs discovery, solution structuring, pricing discussions, delivery oversight, and post-engagement follow-up.
Assessed client operating environments, budgets, cash-flow sensitivity, and risk considerations to structure appropriate scopes and delivery plans.
Identified upsell and cross-sell opportunities while managing scope changes and protecting relationship profitability.
Generated the majority of new business through referrals, repeat clients, and centre-of-influence relationships.
Coordinated internal and external partners to deliver solutions aligned with quality, safety, timelines, and client expectations.
Maintained accurate financial, contractual, and operational documentation supporting governance, controls, and audit readiness.

Implementation Project ManagerProject ExecutionCapital ProjectsSmall Construction ProjectsCross-functional CoordinationProject Planning & Scheduling+12

Seneca college of applied arts and technology

Recruitment Ambassador (Interviewed Position)

Jan 2014 – Jun 2014 · 5 mos · Toronto, Canada Area

One of few opportunities provided to over 100,000 students
Provided prospective students with information sessions and tours of the main campus
Demonstrated excellent oral and written communication skills through engagement of students
Presented high performance results through best practices, and elimination of vague information

Cross-functional Team LeadershipStudent EngagementStudent RecruitingStudent AffairsWritten Communication

Marketing association of seneca college

Vice President of Finance - Elected Position

Oct 2011 – Apr 2012 · 6 mos

One of 10 opportunities provided to over 100,000 students
Attended monthly meetings in an effort to maximize the effectiveness of the association
Trained junior accountants in several departments at the association
Created accurate and detailed financial reports, on an on-going basis
Developed excellent communication skills through assistance in member recruitment and training

Written CommunicationFinancial PlanningFinancial AccountingFinancial StatementsFinancial ReportingFinancial Management

Student mentoring in life and education (seneca college)

Lead Mentor - Interviewed Position

Sep 2011 – Apr 2012 · 7 mos · Seneca College - Markham Campus

One of 8 opportunities provided to over 100,000 students
Mentored first year, second year, and international students in life and education
Discovered student needs and delivered solutions through careful research and analysis
Provided help on a 24/7 basis through a variety of communication methods (in person, by e-mail)
Delivered further mentoring and training to new and existing mentors

Professional MentoringInternational Student CoordinationEducational LeadershipMentoring

Seneca student federation

Coordinator of Programming and Promotions - Elected Position

Apr 2011 – Apr 2012 · 1 yr · Markham, Ontario

One of 42 opportunities provided to over 100,000 students
Trained, monitored and evaluated council members to ensure responsibilities are performed accurately
Conducted work in collaboration with the President, Director of Operations and Executive Director in the preparation of all annual reports including:
o Capital Expenditures and Leasehold improvements
o By-laws and Policies & Procedures
o Operating Budget
Ensured campus issues are regarded professionally and on a timely basis
Expressed student concerns by sitting in on various committees, and generated best alternatives
Demonstrated excellent oral and written communiation between the local student government, students, and the overall campus as a liaison
Coordinated and chaired monthly meetings with 42 club executives and the 4 main campuses
Directly contacted by students with issues regarding information on the college and council affairs

Written CommunicationCommunication

Sam's home improvements

Project Support & Coordination

Apr 2007 – Jul 2022 · 15 yrs 3 mos · Greater Toronto Area, Canada · On-site

Supported supervisors and project managers across custom home and renovation projects.
Assisted with scheduling, inspections, deficiency resolution, cost tracking, and close-out documentation.
Built early discipline in documentation accuracy, stakeholder communication, and operational risk awareness.

Project SupportDeficiency ResolutionRisk Management